Oaks Senior Living

I would only recommend Oaks at Conyers as a very last resort!

The facility is dated and falling apart. Most of the staff are ok but some don't seem to care about the quality of care given to the residents. Some staff care about their job and genuinely care for the residents. Other staff members should not be in charge of feral cats, let alone seniors. The facility is very poorly run. Do not recommend to anyone.

My younger sister and I searched and researched assisted living facilities in the Pooler area. I live in Pooler and needed [name removed] closer to me. I have been the director of two facilities in Savannah so I know how difficult staying on top of everything can be BUT!!! Now I am dealing with my sister, my sister..,not just a resident. Serving the food upstairs is nonsense! It’s more work for the staff and there’s not even enough room for all residents to sit at a table. Usually they have pizza.. not a good meal to go to bed on. On these cold days don’t you think it would be nice to have a fire going in the fireplace? Today’s lunch was not acceptable! Porkchop too tough to cut. They brought [name removed]a hotdog and the bun was cold and hard. Overall the staff seems okay! [name removed]is missing money…this, I will not put up with. It’s just a dead entrance when you walk through the front entrance! I moved [name removed] to the Oaks because I believed it was my best option! I don’t want to move her again!

I was very disappointed with the new admin team. The resident died and when I went to chat with admin, I was told it was a new group. No empathy, care or any desire to talk with me. Very disappointed. If admin cannot provide the level of empathy and kindness the staff does, there's no team. Staff is outstanding. But poor leadership overshadows that level of service delivery. I can't recommend this place anymore like I used to.

I was not happy my husband escaped and had to call police to find him. Security is not very good no cameras even as we were leaving even tho they keep the door locked to the memory care a lady came out with me and I realized she was a patient so I got a hold of a tech, I knew as soon as she ask me where her keys were that she should not be leaving. She did have her coat on and purse and I ask if she was visiting and she said yes. The tech are angels to do this kind of work in the memory care unit but the Oaks have such a turnover it is unreal. The carpets are dirty. The med tech and regular tech are very friendly and caring, but I was called to give meds if he gave them trouble. 5. Meals were not good and gave punch to drink everyday and did not give very big portions. Activities were great. Should have spent money on security and therapy instead of new pictures and new light fixtures, they did put in new kitchen cabinets in the memory care unit. It could stand to be furnished better.

Always such a turnover in staff, price increase was terrible after 1st year, but overall it's been a good experience. Everyone is very kind to my dad, I do like that they just did a lot of painting, replacing carpet and furniture in common areas, I guess you can't help staff leaving, he also complained that the food is not good, however they do always keep me informed of things going on.

My mother was in the memory care unit of the Oaks. The staff there try to interact with the boarders as best they can. We did have some problems when mom went into hospice care. Getting Oaks and hospice on the same page took longer than I thought it should have. While mom was living there a change of ownership occurred with greater than 50% staff change. For some time they were without a staff nurse. I believe they are up to full now

Assisted Living was good for her for a few months and then she came to hate it so I moved her to Independent. There is not consistency in the staff. Few that have been there awhile and a lot of turnover. Food quality and serving size is good at times and bad at others.

I visited my friend there and the staff was very cordial and very inviting. However, certain times of the day apparently is stressful for staff. They are rude and very short on the phone when initiating a talk with a resident. Z----- needs a coarse in people skills when you are responsible for the care of lived ones.

The med tech and nurse techs are great! They keep me up-to-date and abreast of all of anything that impacts my Mother. They take special care with my Mom which I really appreciate. They treat her very well. I would like to see more organized activities to engage the residents, especially those who are in Assisted Living. We were told in the beginning that they have activities throughout the day, but I am not sure if that is still the case. The quality of food is fair, but the quantity leaves my Mom hungry.

Some staff don't have experience with residents that exhibit cognitive impairment behaviors. The respite/temporary apartment has an unpleasant odor. Don't expect healthy homemade meals. Had to remind staff to deliver meal to resident. Staff and residents are nice and friendly. One staff told a resident she couldn't eat at the men's table even though it is 1st come, 1st serve.

Visit facilities in the good better and best range. Don't eliminate a facility simply on cost and don't be afraid to ask hard questions. I would recommend the Oaks but again ask questions of any facility director of issues that are of concern to you and your family; I.e safety, medical accommodations; activities,

They don’t have individualized meals not even salt restriction. They expect the residents to do their own. My mother really doesn’t like the food. However, the people in the dining room are very eager to please when they serve. The remaining staff can be nice. It depends on which day you catch them. The rooms are not cleaned very well and once a week is not sufficient. Unlike other states, there is not a RN on staff( no where in Ga).

The costs keep changing ( going up) ! The meals and activities are great!! The executive staff is not accessible and leaves early most days

Moms been @ the facilty 2 months due to high turnover it seems organization,retraining and structure is needed my mom was being released from the hospital there was no one answering the phones hospital was unable to communicate the release information.when I arrived with mom all seemed well had to roll mom in on an office chair I was later told the facility does not provide wheelchair service you are responsible to provide your own . Who knew, I want to believe things will turn around for the better for mom's sake. I don't want to move her again. the staff seem nice but that doesn't excuse the insecurity I feel regarding other errors. made.

I picked this community because I saw good reviews. They made all kind of promises. A pharmaceutical company put five bottles of boost in your refrigerator. I did not order them. My wife did not drink them. They were still there when I left, and the people at the at the assisted-living would not help me a bit.

Friendliness of staff. They need activities for residents in memory care.

They say they have craft and other activities like field trips, but I'm not sure she has had a single one. The majority of their patients have severe dementia and difficulty communicating. Our grandmother has dementia, but can still care for herself and communicate well. She just forgets what she talked about. There is a separate, assisted living type area in the front of the building and the people within that area had much nicer furnishings. I'm sure much much nicer food, but they were also able to speak and talk and remember. That area is more expensive and I'm sure it's all out-of-pocket there. The price is great, but the staff and management seem to careless. We asked them to add a light bulb to the fixture in her room by adding a working bulb, it had not been taken care of the last time I was there (about 2 to 3 months or so). It still hasn't been repaired despite speaking with upper management. Her room has been very dull and kind of depressing. You are also responsible for bringing your own furniture that includes the bed and dressers any side tables any furniture that comes in there and you're responsible for bringing your own bed linens and towels. There was a cabinet hanging off of its hinge in her bathroom that I'm not sure has been repaired yet. We discussed that concern multiple times with no follow up. It was just above the toilet, so if you were not careful when you stood up or sat down the corner of the cabinet door would hit you in the head. It literally just goes on and on. I gave in and took her glasses to her and they are gone. The facility has no idea where they are. BUT! We are about to get out of there! Amen! I would not recommend this facility to anyone.

Some of th staff not as helpful/friendly but my elderly Mom doesn't make it easy. Picked for location. I would recommend to others.

The Oaks at Ellijay is a nice looking facility and the staff are friendly. The meals are adequate. However, I don't feel that my mom always gets the assistance/attention that she needs. She is deaf, but most don't take the time to adequately communicate with her which makes her more confused and irritable. My mom is stubborn about asking for help and I think that's taken advantage of, at times. My biggest complaint is the inability to reach anyone after 4:30 or on the weekends. I've had serious concerns about mom, which seem to come up after hours and I'm unable to reach anyone. You can't even leave a message. I have complained to management about it, without any improvement. I have experienced similar situations with nursing rehab facilities, so it may be an industry wide problem.