Oaks Senior Living

Biggest negative is the food service. The quality and variety is poor. Portions are too small for men so they are always hungry. The facility is generally in good condition and clean. Efforts are being made to refresh the decor and equipment. The Oaks at Post Road presents well. The staff is helpful but they are trying to find a new executive director. Some of the service staff don't seem to be engaged in their work. Staff turnover is a problem.

My younger sister and I searched and researched assisted living facilities in the Pooler area. I live in Pooler and needed [name removed] closer to me. I have been the director of two facilities in Savannah so I know how difficult staying on top of everything can be BUT!!! Now I am dealing with my sister, my sister..,not just a resident. Serving the food upstairs is nonsense! It’s more work for the staff and there’s not even enough room for all residents to sit at a table. Usually they have pizza.. not a good meal to go to bed on. On these cold days don’t you think it would be nice to have a fire going in the fireplace? Today’s lunch was not acceptable! Porkchop too tough to cut. They brought [name removed]a hotdog and the bun was cold and hard. Overall the staff seems okay! [name removed]is missing money…this, I will not put up with. It’s just a dead entrance when you walk through the front entrance! I moved [name removed] to the Oaks because I believed it was my best option! I don’t want to move her again!

I was very disappointed with the new admin team. The resident died and when I went to chat with admin, I was told it was a new group. No empathy, care or any desire to talk with me. Very disappointed. If admin cannot provide the level of empathy and kindness the staff does, there's no team. Staff is outstanding. But poor leadership overshadows that level of service delivery. I can't recommend this place anymore like I used to.

I was not happy my husband escaped and had to call police to find him. Security is not very good no cameras even as we were leaving even tho they keep the door locked to the memory care a lady came out with me and I realized she was a patient so I got a hold of a tech, I knew as soon as she ask me where her keys were that she should not be leaving. She did have her coat on and purse and I ask if she was visiting and she said yes. The tech are angels to do this kind of work in the memory care unit but the Oaks have such a turnover it is unreal. The carpets are dirty. The med tech and regular tech are very friendly and caring, but I was called to give meds if he gave them trouble. 5. Meals were not good and gave punch to drink everyday and did not give very big portions. Activities were great. Should have spent money on security and therapy instead of new pictures and new light fixtures, they did put in new kitchen cabinets in the memory care unit. It could stand to be furnished better.

Always such a turnover in staff, price increase was terrible after 1st year, but overall it's been a good experience. Everyone is very kind to my dad, I do like that they just did a lot of painting, replacing carpet and furniture in common areas, I guess you can't help staff leaving, he also complained that the food is not good, however they do always keep me informed of things going on.

My mother was in the memory care unit of the Oaks. The staff there try to interact with the boarders as best they can. We did have some problems when mom went into hospice care. Getting Oaks and hospice on the same page took longer than I thought it should have. While mom was living there a change of ownership occurred with greater than 50% staff change. For some time they were without a staff nurse. I believe they are up to full now

Assisted Living was good for her for a few months and then she came to hate it so I moved her to Independent. There is not consistency in the staff. Few that have been there awhile and a lot of turnover. Food quality and serving size is good at times and bad at others.

They don’t have individualized meals not even salt restriction. They expect the residents to do their own. My mother really doesn’t like the food. However, the people in the dining room are very eager to please when they serve. The remaining staff can be nice. It depends on which day you catch them. The rooms are not cleaned very well and once a week is not sufficient. Unlike other states, there is not a RN on staff( no where in Ga).

The costs keep changing ( going up) ! The meals and activities are great!! The executive staff is not accessible and leaves early most days

Moms been @ the facilty 2 months due to high turnover it seems organization,retraining and structure is needed my mom was being released from the hospital there was no one answering the phones hospital was unable to communicate the release information.when I arrived with mom all seemed well had to roll mom in on an office chair I was later told the facility does not provide wheelchair service you are responsible to provide your own . Who knew, I want to believe things will turn around for the better for mom's sake. I don't want to move her again. the staff seem nice but that doesn't excuse the insecurity I feel regarding other errors. made.

Friendliness of staff. They need activities for residents in memory care.

We toured the Oaks at Pooler when searching for a Memory Care facility for our loved one. This facility was nice. However, the Memory Care section was a little dreary to me. I've heard lots of good reviews about this facility though, from friends and family.

The residents are wonderful. They are understaffed, which has affected the services. It's challenging getting someone to answer the phone. We picked this community, because it was recommended. They need to improve on their communication, and cleaning the apartment. They have exceptional staff, and they are just wonderful. I would recommend to other families. Overall, we have been pretty happy.

Her experience so far has been that her roommates are loud and the staff do nothing about it. It seems like there is no one monitoring the floors overnight. It has gotten to be pretty bad and we are thinking about pulling her out. I don't think they have the help they need for the amount of residents. The food is edible but not tasty. They have no variety and so it is the same thing they are eating each day. The quality is not what we would expect for the money we are paying. The positive is the facility is nice and staff that are there are very kind and helpful and trying their best. They are responsive and try to resolve issues.

I did not like the layout of Oaks at Pooler. There were two levels and you had to use an elevator and that was going to be too much for my loved one.

We loved the care takers but there isn't enough of them to actually take care of things or care for the people. We liked the staff the most excluding management. They need to improve on retaining employees because half the time there is only one caretaker for the entire upstairs and one caretaker for the memory care unit.

My Mother lives there, in independent living. When she moved in back in [date removed] the restaurant was fully staffed and the food was impressive, but then came Covid 19 and the ensuing staff shortages, reductions in the dining schedule and most importantly the quality of the food went so far downhill that to call it Chef prepared is quite the joke among the residents and this dining room has yet to recover. I ate with my mother last week and she was served a plate with a scoop of dry mashed potatoes, overcooked string beans, and salisbury steak with a gravy that was full of mysterious bubbles that reminded me of fermentation. It was Morrison's Cafeteria on a bad day. Perhaps Oaks will improve the situation in time, but after many months there is no indication of that. The menu may be Chef Prepared, but the food certainly is not. It's shameful that the new brochure is so untruthful about the food, and for nearly $[removed]/week to experience "Chef Prepared"! Good gravy, Oaks, you can do better.

It was beautiful but too far from anything

The recreation department is non existent for a majority of residents, memory impaired wonders around asking for help to get out. No music no art no nothing! One day there was music in the main room and no one from recreation came to take anyone. The cleaning lady wheeled out a couple of people well after it started. Thank you to her. It's a crying shame, mentally to all those trapped in their and the poor aids who could use some mental health from these poor souls.

Gave you that typical nursing home feel. Not for those needing independent living, or those early stage assisted living adults in my opinion.This seems to be a very caring place but very dark. It definitely could use some fresh updated painting. The dark doors and trim could use some brightening to help give visitors a different feel. The garden areas are wonderful. Staff seemed genuinely caring and love their job. [Name removed] was amazing and kind.