Oaks Senior Living

They need to have more activities for the residents in the memory unit and should more engaged with residents. Having said this I chose this facility because of the staff.

The 3 on Cleanliness comes primarily from the odor, consistently smelling like urine or "number 2." The 3 on Activities I gave because I don't see or know of activites that takes place. I saw exercise take place one Sunday that I visited but nothing else. Maybe it's just the nature of the memory-care side versus assisted living.

Dealing with dementia patients has gotta be the hardest job in the world. I think everyone that works there is great and kind and helpful. Big should out to [name removed], he really helped us out a lot when [name removed] moved into the rehab center (she broke her hip) and made it so we didn't have to pay an extra month's rent unnecessarily and [name removed] was also so wonderful and helpful always. The food was honestly trash but I know they have to please the palates of like 40 elderly people and that can not possibly be easy and they have to keep things bland on purpose. Idk if this goes into the rating or anything but [name removed] was always offered food and had plenty of food, she just didn't personally like it but she can be difficult to please, especially in this mental state. The patient to staff ratio is a little low in my opinion, [name removed] had a few falls when she was "unsupervised" but i know there can't be a person in every residents room all the time so it's a real catch 22. If you don't visit during normal business hours, there are very few staff members. Some of the activities are pretty good. They don't have a very large activities budget but I really appreciate a few of the things they had. The women love getting their nails done, that is probably my favorite of the activities to be around for. The flower arranging was one of [name removed] favorite things, it gave her purpose. They have high tea party once a month or so which I thought was great. More art classes would be nice. I can't imagine all the hidden costs in a center like this, and i know I don't see the full picture but it seems like with the amount we paid for a shared bedroom (around $3300) that more than $30 could be spared for any given activity scheduled (which is what I understand their activities budget to be like). There is one more person I wanted to make sure got some recognition but I cannot remember her name and I feel awful. I want to say it was [name removed]? That could be very wrong. She's in charge of the nail painting party, the high tea party and the crafts etc, she is a literal angel on earth. So kind and patient and a beautiful person inside and out. I wish I knew her name I feel like a turd for forgetting, I would call and ask but I know the office staff is gone for the weekend. Honestly, if I had another elderly relative that needed to be in a dementia care center, I would very much consider the oaks at mount pleasant an option. They do the best they can with what they have and they do it with smiles on their faces.

If one has a question or concern they will readily address it. My 94 your old uncle enjoys living there. When I have asked him the playful question, "If you could go anywhere in the word, where would you go?", his response is, " Here". I'm guessing there is an extremely limited budget for activities or there may just be limited interest in activities. I believe there are several "Oaks" in the metro area. It would be interesting to explore the possibility of hiring a recreational therapist to create and implement activities for various Oaks communities.

The staff there is wonderful- very attentive. The nurse in charge is very professional and knows each patient/circumstances well. I was happy with the care my dad received.

I would say it's a great place unless the individual has dementia of any kind. Residents can just walk out any door and get lost. It was a wonderful community but my dad had dementia and with this being his first move away from family it wasn't so good for him. They said he would either need around the clock assistance or would have to move. This was after we asked several times and they "assessed" him regarding his dementia.

I would tell a freind to take advantage of the situation there I think they will be satisfied. We really liked the care we received.

The Oaks is welcoming and well maintained. They have recently undergone a management change so that has had its issues. They are working through them. The head of nursing is amazing and a great communicator. Overall we have been happy with the level of care received.

I would recommend if they have fixed this issue. I would say the reason we moved my mom was mainly because i couldn't always reach her there if her cell phone was accidentally on silent. There wasn't always someone to answer phones or be at the front desk. This was not ok. When they had their covid outbreak, the warning about the risk of coming inside the building was posted and i couldn't reach anyone to ask my mom to come outside. That was a deal breaker for me.

Based on the experience our family has had so far with Oaks at Shiloh Point, we would for sure recommend this community to other families who may need a place for their loved ones.

The staff at Oaks at Towne Lake were very friendly and helpful. Housekeeping seemed to keep the rooms clean and most importantly the bathroom was cleaned. The food was good and they tried to make sure that my loved one got something that she liked. We didn't get much help moving in or out. The staff on the floor were good about communicating, but the head people were not timely with communication.

It's a nice place and all the support staff are amazing! AMAZING! Recently they hired a new director and they are planning on some renovations to the building. In my opinion, they should spend money on the food quality and opportunities for residents to enjoy fresh air. Renovations seem silly as the place is clean and tidy. They are constantly raising fees which is concerning for the residents on low income. The activity director is nice but not many residents actually engage in any activities. The weekly grocery store visit is often cancelled.

Nice presentation, really understaffed. I would not discourage someone from looking at it as an option. All assisted living facilities have a hard time keeping staff. But it's not a place I would place my mother or father.

What our family likes the most about the Oaks at Gracemont is the overall facility, it is very clean and the staff members who work there are very friendly. Based on the experience we have had so far, we would recommend this community to others who many need a place for their loved ones.

The biggest problem we had was getting his clothes washed and returned to him. My sister had no recourse but to have to washed them herself for a time. It would be great if more games could be scheduled besides just bingo. Thank you for the frequent music and religious offerings.

My loved one is currently a resident at Oaks at Hampton and everything has been good for her so far. This facility is very diligent in taking care of their residents and I would recommend it to anyone that needs assisted living care.

Very friendly staff. Well run facility. Rooms are plenty big enough. Good amenities provided for residents. Highly recommend Oaks at Shiloh Point.

My suggestion is for families to be patient with the admission process, it's well worth the wait. The staff is very kind and helpful with new residents and families. The facility was very clean and neat. Communication is good during the day hours, but at night staff should make sure resident calls family back or staff to follow up with family about call to resident. I would recommend oaks at eagles landing to others.

Very nice and caring. Can't keep cleaning and clothes washing staff though.

The staff are approachable and kind to my mom despite her often being defiant and non compliant, they tolerated the many demands from me and my siblings. The director is available and respond even during her off hours. The staff is friendly and work to meet the needs of all the different personalities of the residents.