Oaks Senior Living

My sister wrote the not so nice review below. An Oaks representative responded. I must say the response is inaccurate. My sister did not give inaccurate information to the Oaks regarding my mothers admission. She provided the information she had. The Oaks admitting team was supposed to meet with personal care home nurse & ASSESS my mom & get the accurate information. They failed to do so. Also, they did in fact charge the full amount even though my sister had to hire private care givers to care for my mother while she was there. I handle my parents finances so I know this for a fact. What makes it worse is they fail to admit their error but rather try to put the blame on our family. They told my sister they would give a partial refund due to the circumstances but did not. I just wish they would quit their excuses & take responsibility. Stop blaming others for what you put us through.

The issues here are the typical ones that arise from having a place with high turnover, poor internal and external communication, and a general failure to recognize the importance of running a care residence with actual care and a commitment to following best practices and implementing beneficial advances. Those are highly important factors when you search for people who are charged with every minute of life, health, laughter, safety, comfort, and peace for your husband, wife, mother, father, sibling or other vulnerable person you love. If your loved one requires or will likely require memory care, avoid this place at all costs (not that you'll find much higher anywhere in Atlanta, including Buckhead, Midtown, etc.). In general, record everything you can (GA is a one-party state, you can record every conversation you a part of). What you are assured in care, costs, etc. will vary from person to person and day to day, with the only constant being the staff blaming either the resident or the family. There are so many options in the area and around Atlanta, with new ones opening about every month. It's tedious, but so worth it to keep looking.

Disappointed with the ownership of the facility. My mother-in-law was there for a total of 4 days before The Oaks required her to leave their facility in order to be hospitalized for a condition they were not equipped to treat. We requested a credit since we prepaid for the month and paid their application fee of almost $1,000. The staff indicated a credit would be issued but required approval from the owner. The owner initially said he would issue a credit but ultimately refused. My mother-in law never returned to The Oaks and since has died.

First, there are many wonderful folks that work there. However, when your loved one has Parkinson’s and then enters hospice, having the substitute med tech be disrespectful to them – initially when they enter hospice and then a month later on the night that they pass away – that’s not something that management should tolerate. That’s what happened. My wife wrote detailed reviews on this and other platforms sharing the details several months later. I’m not going to recap the content of her review here, except to say that we watched the videos from the room cameras, sharing those videos with both the executive director and the contract counselor. Both of them expressed that they were horrified and saddened. Both stated in email that they would take action. Months went by, without contact to me or my wife. After my wife posted a review, the executive director didn’t reach to her – only to me. Do what you say, say what you do. Own the issues and don't deflect.

We moved my Dad here after my Mother passed from their home in Chattanooga, TN where he and Mom were so deeply loved and respected. The Oaks at Hampton seemed like a good place for Dad in the beginning; however, I began documenting everything due to some questionable things we observed being allowed/tolerated by the staff towards the residents. We eventually added cameras to my Dad’s room, as anyone who has a loved one in these facilities should! Same director, but numerous staff turnovers, including 4 wellness directors in the almost 3 years he lived there. At the end of my Dad’s life, a medtech from the memory care side was filling in and she was callous and uncaring towards my Dad and called him “ridiculous” as he struggled at the end of his life (Parkinson’s & heart failure) before he took his last breath. We reported to both directors (AL and memory care)and shared the videos showing incidents, but no action was taken or resolved-not even an apology. Unacceptable behavior!

To make sure it is the right fit for your family member. We were told that they could handle my BIL and we told them that he becomes violent. He was there and on his 2nd day climbed the fence and got out. The only way they knew about it was a passer by saw him and reported it. He told them he was hungry. I know he had access to food. I think he just wanted out. He was there only 10 days and had to be removed. My sister went to the trying to get a refund and could never get the right person on the phone. She would never return any calls. Also my sister gave her[ amount removed]for haircut etc. and she put the money in a box on top of a cabinet in her office. My sister finally got that back. I have heard that she is no longer employed there. I would advise anyone to never give cash money without a receipt and to go see for yourself how things are on a daily basis. The facility itself was very nice and clean.

Go somewhere else.

Oaks at Post Road has been in turmoil since just after Mom joined the community [date removed]She's lived through a major renovation that has yet to be completed, 4 directors and staff changes that go with that disruption. Staffing is an ongoing problem with more agency staff than company hires. Can't tell how many chefs have been hired and quit/fired, but Mom constantly complains about no fresh food. All in all we stay because there's no where else to go. Long waiting lists at faculties and others that you hear about the same problems as where she is. She's very happy with Empower Therapy that is a provider there.

Honestly there should be a 0. [name removed] was discharged on [date removed] day due to violent tendencies even though we were told several times that they knew how to deescalate any situation. We found that not to be true in his case.

The cleanliness of the dining room gets a 2, I had my own villa which I kept clean. Mostly ignored by staff. There are very little activities and in 2023 rent increase 12% (fee removed monthly) 2024 rent increase 7% (fee removed monthly) As rent increased, quality went down. At one point I had rats outside my villa & it took 3 weeks before Oaks got rid of them! PLEASE don't recommend this place to anyone. When I left there were 9 empty villas. Those of us who could afford to get out did. I feel so bad for those still there.

We had 2 family members in this residence and had to move both due to sub-par care. The first resident was improperly cared for after a fall and forced to stand on what ultimately was a broken hip. Reports of the incident were then inaccurately reported to the home office. Multiple attempts to work with the home office resulted in no returned phone calls and no corrective action. The point of contact for the family was never notified and the resident had to call directly to reach the family. The second family member was in memory care and moved due to lack of hygiene care and the facilities inability to stop a male resident that continually entered her room and scared her even after multiple requests from the family to care staff. Facilty often had a bad smell unless it was just after cleaning day. Most of the staff were friendly but there have been lots of turnover and they were using contract staff not permanent employees for many roles.

Last year their sprinkler system broke and flooded multiple units. Many were displaced for months with no communication or care from The Oaks. Currently the water has been shut off for days no communication or info to residents. Days with out toilets that flush, showers, or drinking water. Not a word from The Oaks. If you have a senior who you love please do not send the here this is a huge bait and switch scam and you will be sorely disappointed like we are!!

My experience at this community was anything but good. PLEASE LISTEN! Throughout my stay things quickly took a turn for the worst. The first thing my family and I noticed was that the management team is very disorganized and does not do anything in a timely manner. Meals & Activities hardly ever start on time… The care staff has a lack of compassion when taking care of residents. The food is worse than prison food. Caregivers constantly yell at each other down the hallways and fight in front of residents. Most caregivers sit and play on their phones all day. There is absolutely no accountability from the Executive Director in holding employees responsible for their actions. A few months ago I told my family I wanted to move to another community. We decided it was time to move on from this horrid place. I am at a different community now and much happier. I do not recommend the Oaks at Post Road. Especially with the current management and caregivers that are there. Go elsewhere!

I am a visiting caregiver. I have been to this facility many times and have been in the field 20 years, Although this has always been a nice looking and feeling place, my most recent experiences here have been horrible. The staff yells all the time non stop at night and early morning. They act like they own the place and not like this is the residents homes. They are loud and disrespectful. They do not knock before entering rooms. They need some serious management and teaching. They need to actually care and they don’t care about anyone sleeping here. Worst part is families don’t know because they aren’t here late nights or early. I’m listening to them now like they are partying. Talk and yell less, and work more.

My aunt was here for awhile in memory care. It was not a good place for her. There really wasn't enough activities in memory care. Seemed to sit around mostly. We ended up moving her elsewhere. She seems much happier now, which makes us much happier. I can't really provide information on the other section of the Oaks as we only were involved only in memory care.

This place is a nightmare. It's beautiful on the outside but behind those doors is another story. My mother died at this facility last year. She suffered more than she needed to because of the errors and lack of descent personnel. It was a nightmare to see her suffer so much. They have lost so many staff and residents over the last six months. So many staff left because the new owners didn't seem to care about the residents. Even after my mom they still didn't get there [removed] together. My step father is been getting some terrible care so he is moving out real soon. I just pray that another family will not have to go thru what we did. Please please keep an eye on your family if there are there.

My mother recently left this facility and we did not have a good experience. There is not enough staff for the amount of residents that are there. The food is not that great and the place is filthy. The carpets are stained and i have seen bugs in the dinning room before. The staff always seemed to be changing as well. They tell you a lot of things to get you in the door and get your money, but they don't deliver. I would not recommend this place to anyone.

Too small, studios, bad odors, OUT

Be very aware of their physical therapy services. Their staff will tell you they have had your PT approved and your copay total will be a "nominal amount " and give you a price which is not even close to the ridiculous bill they send. Then they try to tell you your insurance is out of network. ( The same one they say was pre-approved.) I would advise residents to get PT outside of this facility.

This place is a joke. No supervision on shifts. Bare minimum of staff. 8.00 hr employees. Critical falls constantly. Mgr was fired from last facility due to gross incompantance. Go on a regular basis and see for yourself. You want lto write a check for 5600 for a bed and don't care about your mom or dad go for it.