Oaks Senior Living

My mother has been living in the assisted living for 4 years and the care was very good until the new company, five star took over. The whole management staff has quit and many of the caretakers. The new company is not paying competitive wages and as we all know you get what you pay for. Change is hard for the elderly and now I have no other choice but to move my mom. Look elsewhere.

poor communication between shifts. unexplained injuries to my spouse with severe Dementia. When I asked for a meeting concerning these injuries, no one had a clue how they happened, and at the same meeting, the cost of care was increased so much that I was forced to relocate him. Dogwood is cosmetically nice. Dogwood has wonderful commercials, BUT... it's all about the money. I would not recommend Dogwood Forest to anyone who has a loved one in their memory care unit.

We toured here when we were looking around. We didn't really like it. It was dark and depressing, and not very elegant. This was not a good fit for us.

Dirty. Floors throughout stained and I vacuumed. Was shown rm with clogged toilet (yuk!) and dead bug on floor (double yuk!). Nice views from rooms of trees and outdoor patio. One room had screened porch. Resident dog is awesome. Long corridors with old yellow ceiling lighting made it look dismal. Nice nooks for reading. Good looked terrible..canned peas and something in identifiable. Memory care unit for transitioning.

Put my Mom in for Memory Care. Fell after 4th night and was never the same. The Caregivers there were great but there was a severe communication problem between staff. Directors, Nurses, Med Tech's they all did not pass on information to each other. There needs to be a daily log for each patient as to how they are doing, changes in meds, etc.... If there is one, they don't use it. I even told caregiver that patients was choking. They said the patient needed "Thicken it" and her family had not brought any in. Another caregiver asked the person in charge and she said "Oh no, she doesn't get that anymore and hasn't for about a month now". The Caregiver asked her if it was in the log book and the person in charge said no it wasn't!!! The Memory Unit was also pretty dirty! They have one person cleaning and maintenance and he does not do a good job. At first glance it looks nice but look again at the filth!

The memory care unit here was not a good experience for us. Our loved one was there for 7 month and fell 9 times. It seems like the there is just not enough staff to take care of the amount of residents. The staff is super kind and the community was really clean. The food was well prepared as well. The problem was with the care services, they just did not have the amount of staff they need to run it properly.

Was not impressed by the reception staff. She was very helpful about getting us in touch with the director because there was confusion about the appointment, but other than that her professionalism lacked. Really appreciated the director, and the individual rooms were wonderfully updated and appointed. Not impressed by the memory care facility nor the staff of the facility. Memory care was not "locked down" but had an alarm on the door instead. When the alarm went off, they didn't pay any extra attention to it. The Memory Care section was very smelly and didn't seem overly clean.

My sister wrote the not so nice review below. An Oaks representative responded. I must say the response is inaccurate. My sister did not give inaccurate information to the Oaks regarding my mothers admission. She provided the information she had. The Oaks admitting team was supposed to meet with personal care home nurse & ASSESS my mom & get the accurate information. They failed to do so. Also, they did in fact charge the full amount even though my sister had to hire private care givers to care for my mother while she was there. I handle my parents finances so I know this for a fact. What makes it worse is they fail to admit their error but rather try to put the blame on our family. They told my sister they would give a partial refund due to the circumstances but did not. I just wish they would quit their excuses & take responsibility. Stop blaming others for what you put us through.

The issues here are the typical ones that arise from having a place with high turnover, poor internal and external communication, and a general failure to recognize the importance of running a care residence with actual care and a commitment to following best practices and implementing beneficial advances. Those are highly important factors when you search for people who are charged with every minute of life, health, laughter, safety, comfort, and peace for your husband, wife, mother, father, sibling or other vulnerable person you love. If your loved one requires or will likely require memory care, avoid this place at all costs (not that you'll find much higher anywhere in Atlanta, including Buckhead, Midtown, etc.). In general, record everything you can (GA is a one-party state, you can record every conversation you a part of). What you are assured in care, costs, etc. will vary from person to person and day to day, with the only constant being the staff blaming either the resident or the family. There are so many options in the area and around Atlanta, with new ones opening about every month. It's tedious, but so worth it to keep looking.

Disappointed with the ownership of the facility. My mother-in-law was there for a total of 4 days before The Oaks required her to leave their facility in order to be hospitalized for a condition they were not equipped to treat. We requested a credit since we prepaid for the month and paid their application fee of almost $1,000. The staff indicated a credit would be issued but required approval from the owner. The owner initially said he would issue a credit but ultimately refused. My mother-in law never returned to The Oaks and since has died.

Staff was terrible! Management was terrible! Weekends they had a staffing company in that knew nothing about the care needed and when you would complain they would just say that's not our employees that's the weekend crew and make excuses. Turnover was terrible. They would catorgize residents as "wetters" and other unnecessary labels making them sound less like people. We have since been at [removed] and have seen how staff should treat residents and it is night and day. Would not recommend this place to my worst enemy and you should not be recommending it - we went here based on your recommendation and it was the worst decision. Side door always unlocked and open for anyone to enter. No one ever at the front desk. Everything about this place was a complete nightmare. Billing staff treated us like we were bothering them. Everything was terrible not a single good thing to say.

I'm saddened that my sister has passed but thankful she doesn't have to spend another day there. The sales pitch was inviting. Every question I asked after my sister entered was answered with a puzzled look and a "I'm not sure or I don't know". I had to take her laundry out to wash it bc she only had 1 outfit in her closet. Her laundry basket was overflowing. When I asked when her laundry was scheduled to be washed I got the "I'm not sure, it doesn't look like she's on the schedule"?? After returning from laundering her clothes (2 hrs later) I asked again and was promptly told that the memory care lady would have that schedule. So I went to my sister's room to hang up and put away her clothes. When I was leaving I asked the memory care lady and was told "I don't have all that up in my head".

First, there are many wonderful folks that work there. However, when your loved one has Parkinson’s and then enters hospice, having the substitute med tech be disrespectful to them – initially when they enter hospice and then a month later on the night that they pass away – that’s not something that management should tolerate. That’s what happened. My wife wrote detailed reviews on this and other platforms sharing the details several months later. I’m not going to recap the content of her review here, except to say that we watched the videos from the room cameras, sharing those videos with both the executive director and the contract counselor. Both of them expressed that they were horrified and saddened. Both stated in email that they would take action. Months went by, without contact to me or my wife. After my wife posted a review, the executive director didn’t reach to her – only to me. Do what you say, say what you do. Own the issues and don't deflect.

We moved my Dad here after my Mother passed from their home in Chattanooga, TN where he and Mom were so deeply loved and respected. The Oaks at Hampton seemed like a good place for Dad in the beginning; however, I began documenting everything due to some questionable things we observed being allowed/tolerated by the staff towards the residents. We eventually added cameras to my Dad’s room, as anyone who has a loved one in these facilities should! Same director, but numerous staff turnovers, including 4 wellness directors in the almost 3 years he lived there. At the end of my Dad’s life, a medtech from the memory care side was filling in and she was callous and uncaring towards my Dad and called him “ridiculous” as he struggled at the end of his life (Parkinson’s & heart failure) before he took his last breath. We reported to both directors (AL and memory care)and shared the videos showing incidents, but no action was taken or resolved-not even an apology. Unacceptable behavior!

To make sure it is the right fit for your family member. We were told that they could handle my BIL and we told them that he becomes violent. He was there and on his 2nd day climbed the fence and got out. The only way they knew about it was a passer by saw him and reported it. He told them he was hungry. I know he had access to food. I think he just wanted out. He was there only 10 days and had to be removed. My sister went to the trying to get a refund and could never get the right person on the phone. She would never return any calls. Also my sister gave her[ amount removed]for haircut etc. and she put the money in a box on top of a cabinet in her office. My sister finally got that back. I have heard that she is no longer employed there. I would advise anyone to never give cash money without a receipt and to go see for yourself how things are on a daily basis. The facility itself was very nice and clean.

Go somewhere else.

Oaks at Post Road has been in turmoil since just after Mom joined the community [date removed]She's lived through a major renovation that has yet to be completed, 4 directors and staff changes that go with that disruption. Staffing is an ongoing problem with more agency staff than company hires. Can't tell how many chefs have been hired and quit/fired, but Mom constantly complains about no fresh food. All in all we stay because there's no where else to go. Long waiting lists at faculties and others that you hear about the same problems as where she is. She's very happy with Empower Therapy that is a provider there.

Honestly there should be a 0. [name removed] was discharged on [date removed] day due to violent tendencies even though we were told several times that they knew how to deescalate any situation. We found that not to be true in his case.

The cleanliness of the dining room gets a 2, I had my own villa which I kept clean. Mostly ignored by staff. There are very little activities and in 2023 rent increase 12% (fee removed monthly) 2024 rent increase 7% (fee removed monthly) As rent increased, quality went down. At one point I had rats outside my villa & it took 3 weeks before Oaks got rid of them! PLEASE don't recommend this place to anyone. When I left there were 9 empty villas. Those of us who could afford to get out did. I feel so bad for those still there.

We had 2 family members in this residence and had to move both due to sub-par care. The first resident was improperly cared for after a fall and forced to stand on what ultimately was a broken hip. Reports of the incident were then inaccurately reported to the home office. Multiple attempts to work with the home office resulted in no returned phone calls and no corrective action. The point of contact for the family was never notified and the resident had to call directly to reach the family. The second family member was in memory care and moved due to lack of hygiene care and the facilities inability to stop a male resident that continually entered her room and scared her even after multiple requests from the family to care staff. Facilty often had a bad smell unless it was just after cleaning day. Most of the staff were friendly but there have been lots of turnover and they were using contract staff not permanent employees for many roles.