Oaks Senior Living

We went & visited. It is a very nice place, but I would like something just a little closer. We will keep this one in mind though.

Nice. Has open snack bar all day. TV in room. Dog resides in common areas.

I wouldn't recommend the Oaks at Hampton, it didn't work out. Consider a smaller community. There are some good people at the Oaks, we just don't feel that the care is adequate for the elderly with Alzheimer's.

My mom hasn't been there for a year yet and the entire staff has turned over at least once. It's impossible at times to get the director to return an email. I would say about the only decent thing at the place right now. Is the LPN. Thinking about yanking her out of there.

They were very responsive when I was trying to get Mom there and after that no response from [name removed] who I was originally in contact with. Not impressed with the communication.

When you tour the place, they tell you they check on your loved one every 2 hours, 24 hours a day. This isn't true. We were there many times for 4+ hours and no one checked on her. We were told the weekend staff number was the same as week days. Not true. Weekends were like a ghost town. When Mom needed help, we would search the whole building and not see any staff. We had to beg them to clean Mom's room. One time a staff member spilled a drink and only wiped it up. It stayed sticky for 3 weeks until someone finally cleaned her room. There needs to be better communication between management and staff.

I had to move my Mom out of the Oaks after she ended up in the Hospital due to lack of care! She didn't even last a month at this place and no one communicated that there were any problems or issues! I lost $[fee removed]k in community fee and paid a whole month that Mom wasn't even there for a whole month while in the hospital! I would steer clear of this place- promises made for care were not kept! Just to clarify: Mom went to hospital [date removed] after a week of Delerium starting the 2nd, she discharged from hospital on [date removed] and I had to move her belongings out of Oaks into the new place right before discharge so she didn't have to go back to Oaks. I had ZERO confidence that they would care for her! I live out of State and needed to know she was being cared for. I was constantly following up with the Oaks to make sure her care was being tended to and they claimed everything was great- but it wasn't!

Overall, we were not pleased @ the Oaks and moved him to another facility in January. The staff was overworked and there never enough caregivers. Sometimes there was only 1 caregiver for 10 residents. Phone calls were never returned. When I made my decision to move [name removed], the director was quite belligerent and very rude, even after I told her my oldest daughter had just been placed in hospice care that day. So unfortunately, I am not the person to leave any favorable comments. [name removed] passed away in April. Apparently, they were making some changes when we left: more staff etc. but we had heard that before. It may have improved. One day the activities director was with the residents by herself.

It was good when we first got there. But about 4/5 months ago new management came in and they are horrible. The entire staff quit, the food was horrible, and they couldn't keep any chefs staffed. Would not recommend at all.

Some of the staff are wonderful and very kind. Some of the staff are brought in as outside contractors and they can tend to be cold, rough, and not caring. The facility director was great upon move in and then could not be bothered after that point when presented with issues or feedback. We documented problems with cleanliness. In one case, we noticed some food that fell on the floor in the common area sat there for 2 weeks and no one cleaned it up. Finally, my father cleaned it himself. The wrong medication was administered multiple times to my mother. Medication was allowed to run out and we had to take care of it ourselves. Special dietary needs such as being diabetic are not followed and no one checks to make sure the right meal is going to the right person. My mother is diabetic and she was given sugary foods on multiple occasions. We had to assign someone from our family to be with her at all times due to how poor the care and food handling was. After a few months, we had to pull her from this facility. If someone is looking for memory care for their loved one, I would suggest someplace else.

The care givers are winderful. Management has unrealistic expectations on them, not taking into account each residents personality and temperament. Don’t let the smell test fool you. They use a lot of spray deodorant and freshener. Rooms are not kept up. They will tell you they check on residents regukarly. They don’t. Sometimes all night long they are left in their rooms with no one checking. The place is beautiful. Just very poorly run. Very sad. No compassion and no love.

Attended grand opening a couple of years ago and I would have said this was the premier community within a 60 mile radius. I was impressed by the management , the staff and when I walked around all the people living there looked happy. I was in the area and decided to take another look around. I have an aunt that I’d really like to move in soon.I left so disappointed. No one is there from management. The place was dirty and gloomy. Even the staff member that helped us acted unfamiliar and was in a rush to show me around. I left there feeling as I bothered the staff by walking in to look around. She took my name and number and was going to call me when she got the answers to a few questions I had and it’s been a couple of weeks and I haven not received a call. I noticed a unpleasant smell as we toured the building. I would expect that if I was touring a nursing home but didn’t expect to smell an odor at this place. It’s completely gone downhill since the last time I visited..

Older but clean and feel a little more like home. Country cooking food. Still feel like we are too young for assistant living. Apartment very small and carpet. Bedroom have no space for night stand and only queen size bed will fit in. Not much closets leaving are very small, just fit two recliners.They gave us delicious cake and pie to carry home.

My mother has been living in the assisted living for 4 years and the care was very good until the new company, five star took over. The whole management staff has quit and many of the caretakers. The new company is not paying competitive wages and as we all know you get what you pay for. Change is hard for the elderly and now I have no other choice but to move my mom. Look elsewhere.

poor communication between shifts. unexplained injuries to my spouse with severe Dementia. When I asked for a meeting concerning these injuries, no one had a clue how they happened, and at the same meeting, the cost of care was increased so much that I was forced to relocate him. Dogwood is cosmetically nice. Dogwood has wonderful commercials, BUT... it's all about the money. I would not recommend Dogwood Forest to anyone who has a loved one in their memory care unit.

We toured here when we were looking around. We didn't really like it. It was dark and depressing, and not very elegant. This was not a good fit for us.

Dirty. Floors throughout stained and I vacuumed. Was shown rm with clogged toilet (yuk!) and dead bug on floor (double yuk!). Nice views from rooms of trees and outdoor patio. One room had screened porch. Resident dog is awesome. Long corridors with old yellow ceiling lighting made it look dismal. Nice nooks for reading. Good looked terrible..canned peas and something in identifiable. Memory care unit for transitioning.

Put my Mom in for Memory Care. Fell after 4th night and was never the same. The Caregivers there were great but there was a severe communication problem between staff. Directors, Nurses, Med Tech's they all did not pass on information to each other. There needs to be a daily log for each patient as to how they are doing, changes in meds, etc.... If there is one, they don't use it. I even told caregiver that patients was choking. They said the patient needed "Thicken it" and her family had not brought any in. Another caregiver asked the person in charge and she said "Oh no, she doesn't get that anymore and hasn't for about a month now". The Caregiver asked her if it was in the log book and the person in charge said no it wasn't!!! The Memory Unit was also pretty dirty! They have one person cleaning and maintenance and he does not do a good job. At first glance it looks nice but look again at the filth!

The memory care unit here was not a good experience for us. Our loved one was there for 7 month and fell 9 times. It seems like the there is just not enough staff to take care of the amount of residents. The staff is super kind and the community was really clean. The food was well prepared as well. The problem was with the care services, they just did not have the amount of staff they need to run it properly.

Was not impressed by the reception staff. She was very helpful about getting us in touch with the director because there was confusion about the appointment, but other than that her professionalism lacked. Really appreciated the director, and the individual rooms were wonderfully updated and appointed. Not impressed by the memory care facility nor the staff of the facility. Memory care was not "locked down" but had an alarm on the door instead. When the alarm went off, they didn't pay any extra attention to it. The Memory Care section was very smelly and didn't seem overly clean.