Oaks Senior Living

This community is pretty clean, however it is not as nice as the place we chose. I would say it was a good value for the money. The residents seemed a little more advanced in their medical issues than my mom. We met the director and they were nice.

We had to move my Dad from Florida to assisted living here in Georgia at very short notice as he went from living on his own to having severe physical issues and wheelchair bound in a matter of weeks. It was all new to us and went through "A Place for Mom" and Donna Sharpe was fantastic...she walked me through a lot of info, spent lots of time on the phone with my wife and myself and set my wife up with a bunch of tours while I tended to my Dad. My wife narrowed it to 3 places (touring close to a dozen) and when I got back, I toured them, one of those three being the Oaks at Post Road. I had put together a spreadsheet with questions to ask each and the staff at the Oaks did sit down with me and review after the tour. There were a few questions they didn't have the answers to which were ones that I would expect them to know. We ended up choosing the Villas at Canterfield over the Oaks at Post road after reviewing all of the data, some listed below. After going through the reception area, The Oaks at Post Road has a beautiful great room with fireplace with the dining area and a kitchen right off of it. That made it feel homey with a hint of a mountain vacation home feel which was really nice. They have some gardens and a nice area to sit outside, but the weather wasn't very cooperative when I was touring so didn't really get to enjoy it. In touring, I found that although it was only 5 years old, it appeared much older. The hallways reminded me of a dorm of an college...just seemed very drab. With the layout, it felt more like a medical facility or nursing home rather than a more permanent home for a loved one. The studio rooms were much smaller than similar facilities (308 Sqft verses 350 Sqft of other place we chose) They had a nice "living room" common area with couches, comfy chairs with a large TV, but that is where they show movies. I would think that it could get crowded there with not enough seating and poor viewing angles. The other place which we chose has a large "movie room" with rows of seating and a large projection screen. The Oaks has a PT room, but no option for anyone not taking PT through a doctor's care. Other places had at least a treadmill that could be used by all residents or could go use the PT room with low out of pocket costs just to get exercise. There were a few things that struck me when looking at the costs...their price was in line with others we narrowed it down to (slightly higher but similar) but there were many other costs that added up. Although it was listed as laundry being included, that was only towels and sheets and personal laundry is $55/month where the other place is included. Cable TV is $45/month where it is $20 at the place we chose ($10 more for DVR which is still cheaper than the Oaks). Phone is $55/month at the Oaks where it is $20 at the other place. The Oaks has a place for a small Fridge and Microwave but do not provide these and had no cabinets or counter space to store snacks, food, plates or silverware where the other place provides a true kitchenette with microwave, fridge, sink and cabinets. And most important, the medication service is not included if on a higher level of care and is $260/month in addition to the higher level of care costs. (or $260 with no level of additional care) where the other place was included in all levels of additional care and $150 with no level of additional care. When looking for assisted living, make sure you ask all the questions....many places seem cheaper or similar costs when looking at the room price but the other costs drive it up. I can't really comment about care services although in talking to people and watching, everyone seemed well cared for. After evaluating against several other facilities, The Oaks at Post road just wasn't a good fit for my Dad and not a place he would be able to call home.

Gracemont was very nice. The setting is beautiful.

There they actually divide the building into two sections. One with the regular propel who are mobile and the other is the memory care. He was on the memory care side and it was pretty much like a prison. They would let everybody just sit in their room all day long. That was very unsatisfactory. They didn't do anything with them.

Very nice, relatively new. Kind of expensive. They start with a base rate and then keep adding for services so it ends up being rather expensive. Odor in the extreme dementia area; not enough one on one care? Starts at $2625 for a studio then add $300-$750 per month for help with meds, dressing, etc. Several of these things that we'd need.

Nice facility with plenty of outdoor sitting areas. Good Activity planning. Nice.

New Activities Direcor gave tour and did not have all answers. Facility is very nice but very costly!

We went & visited. It is a very nice place, but I would like something just a little closer. We will keep this one in mind though.

Nice. Has open snack bar all day. TV in room. Dog resides in common areas.

I wouldn't recommend the Oaks at Hampton, it didn't work out. Consider a smaller community. There are some good people at the Oaks, we just don't feel that the care is adequate for the elderly with Alzheimer's.

My mom hasn't been there for a year yet and the entire staff has turned over at least once. It's impossible at times to get the director to return an email. I would say about the only decent thing at the place right now. Is the LPN. Thinking about yanking her out of there.

They were very responsive when I was trying to get Mom there and after that no response from [name removed] who I was originally in contact with. Not impressed with the communication.

When you tour the place, they tell you they check on your loved one every 2 hours, 24 hours a day. This isn't true. We were there many times for 4+ hours and no one checked on her. We were told the weekend staff number was the same as week days. Not true. Weekends were like a ghost town. When Mom needed help, we would search the whole building and not see any staff. We had to beg them to clean Mom's room. One time a staff member spilled a drink and only wiped it up. It stayed sticky for 3 weeks until someone finally cleaned her room. There needs to be better communication between management and staff.

I had to move my Mom out of the Oaks after she ended up in the Hospital due to lack of care! She didn't even last a month at this place and no one communicated that there were any problems or issues! I lost $[fee removed]k in community fee and paid a whole month that Mom wasn't even there for a whole month while in the hospital! I would steer clear of this place- promises made for care were not kept! Just to clarify: Mom went to hospital [date removed] after a week of Delerium starting the 2nd, she discharged from hospital on [date removed] and I had to move her belongings out of Oaks into the new place right before discharge so she didn't have to go back to Oaks. I had ZERO confidence that they would care for her! I live out of State and needed to know she was being cared for. I was constantly following up with the Oaks to make sure her care was being tended to and they claimed everything was great- but it wasn't!

Overall, we were not pleased @ the Oaks and moved him to another facility in January. The staff was overworked and there never enough caregivers. Sometimes there was only 1 caregiver for 10 residents. Phone calls were never returned. When I made my decision to move [name removed], the director was quite belligerent and very rude, even after I told her my oldest daughter had just been placed in hospice care that day. So unfortunately, I am not the person to leave any favorable comments. [name removed] passed away in April. Apparently, they were making some changes when we left: more staff etc. but we had heard that before. It may have improved. One day the activities director was with the residents by herself.

It was good when we first got there. But about 4/5 months ago new management came in and they are horrible. The entire staff quit, the food was horrible, and they couldn't keep any chefs staffed. Would not recommend at all.

Some of the staff are wonderful and very kind. Some of the staff are brought in as outside contractors and they can tend to be cold, rough, and not caring. The facility director was great upon move in and then could not be bothered after that point when presented with issues or feedback. We documented problems with cleanliness. In one case, we noticed some food that fell on the floor in the common area sat there for 2 weeks and no one cleaned it up. Finally, my father cleaned it himself. The wrong medication was administered multiple times to my mother. Medication was allowed to run out and we had to take care of it ourselves. Special dietary needs such as being diabetic are not followed and no one checks to make sure the right meal is going to the right person. My mother is diabetic and she was given sugary foods on multiple occasions. We had to assign someone from our family to be with her at all times due to how poor the care and food handling was. After a few months, we had to pull her from this facility. If someone is looking for memory care for their loved one, I would suggest someplace else.

The care givers are winderful. Management has unrealistic expectations on them, not taking into account each residents personality and temperament. Don’t let the smell test fool you. They use a lot of spray deodorant and freshener. Rooms are not kept up. They will tell you they check on residents regukarly. They don’t. Sometimes all night long they are left in their rooms with no one checking. The place is beautiful. Just very poorly run. Very sad. No compassion and no love.

Attended grand opening a couple of years ago and I would have said this was the premier community within a 60 mile radius. I was impressed by the management , the staff and when I walked around all the people living there looked happy. I was in the area and decided to take another look around. I have an aunt that I’d really like to move in soon.I left so disappointed. No one is there from management. The place was dirty and gloomy. Even the staff member that helped us acted unfamiliar and was in a rush to show me around. I left there feeling as I bothered the staff by walking in to look around. She took my name and number and was going to call me when she got the answers to a few questions I had and it’s been a couple of weeks and I haven not received a call. I noticed a unpleasant smell as we toured the building. I would expect that if I was touring a nursing home but didn’t expect to smell an odor at this place. It’s completely gone downhill since the last time I visited..

Older but clean and feel a little more like home. Country cooking food. Still feel like we are too young for assistant living. Apartment very small and carpet. Bedroom have no space for night stand and only queen size bed will fit in. Not much closets leaving are very small, just fit two recliners.They gave us delicious cake and pie to carry home.