Oaks Senior Living

I have been the primary caregiver for my parent for several years, and spend a lot of time at Dogwood Forest. My parent has resided in four different assisted living facilities over the years. Dot Wickersham had been the Activities Director at one of the facilities he lived in a couple of years ago. He asked to relocate here because she had taken a position here. My father is blind, but has very good cognitive function. He enjoys the activities, but needs to be in a location where the activity director will make the effort to plan some activities he can participate in. Overall, I would say that my father and I are moderately satisfied. There are things that we are not satisfied with. 1. When Dot is not working, there are no activities. I know that things are listed on the activity calendar, but almost none of those activities happen. And no one comes to get my father for the activities that do happen. And when Dot is on vacation or out for several days, my dad usually doesn't even leave his room except for meals. I find this really upsetting, and it puts a lot of stress on me to make even more trips to visit him since he is so lonely and bored when there are no activities. My second complaint is that the rooms are not cleaned very well. My father's bathroom is never cleaned well. In fact, my daughter will not even use the restroom in there because she says it is "yucky". The shower looks dirty, the bed is never neatly made, and the furniture is never dusted. Because my father can't see, he doesn't notice how dirty his apartment is. My husband & I come in and clean every week. We brought a vacuum cleaner in, and have just taken over trying to do things ourselves. This does bother me, as I feel like proper cleaning is part of the service we pay for.

This is our first experience in the assisted living world and during our search we looked at and met with several communities. The Staff at the Oaks were very professional, friendly and helpful. During our search they made the experience easlier through their caring attitude. The facility is clean and well equipped. All of these things were very important to us and our mother in selecting a community. I would highly recommend The Oaks At Hampton.

They do all the big things right, like medication, really well but a lot of the small things they do not. The workers are trying and really want to do everything but I feel like they might be understaffed. When I say small things I mean things like missing some laundry, certain parts of bathroom not clean, and other things like that. I feel like they say they check on them every two hours but if one is not with the main group then they do not check on them as much. Overall they are doing the best they can and the current staff is really trying hard, they could just use a little more help.

The place and facilities were good, great staff but front office was not as easy to deal with. When he had to have a permanent catheter he wasn't allowed back but they insisted on a full month's rent after moving out.

Overall it's a beautiful facility and clean. Cons: Need more qualified staff nights and weekends. Care assistants don't always check in on patients that need extra care. What they are suppose to do vs. what they do is not consistent. On average takes much longer than it should when you press the pendant for assistance especially during meal times when no one is available because they are serving food instead. Food is very subpar and normally lukewarm. Room needs to be cleaned more often. Only appeared to be one housekeeper serving multiple communities.

The facility is very nice, but they were not able to give me very clear information about all of the add one for additional fees. There was a base mount plus anywhere from $[removed] to $[removed] extra each month based on the patient's needs, but she couldn't outline exactly how that was broken down. I cannot commit to a facility that will not outline what I am paying for upfront.

I would recommend this facility only for residents who would be taking their meals in the dining room.

The resident rooms are a comfortable size but need handicap bars for the toilet and shower. The common areas are very well maintained and attractive. The Oaks at Post Rd has had trouble keeping kitchen help and the management staff has changed three times in the last year. The med-techs are excellent and very caring. The weekend temps are not.

I like that it is fairly clean and the nursing staff is super kind. The administration needs help on compassion and the food that they sell Heap a lot of help. It used to have a reputation of having good fresh food and now everything is canned and terrible. Also, the activities are lackluster. Some days they are decent but other days they are listing activities that are there all the time like a table of puzzles and a hydration social. Which is typically just a jug of water sitting out. They need to have more activities for what we pay and also they need to do more activities in general. Everything shuts off at 5 o'clock at dinner a lot of these people that pay good money to be there. Want to do stuff after dinner.

Facility Needs modernized and Care Takers need better supervision in memory care where they tend to congregate together more than concentrating on their residents.

It is a Clean and inviting environment, friendly staff. we found their management staff unorganized and not prompt to return phone calls.

The reputation these type facilities have is true here people wanna half do their job. I don't recommend any type of facility of this nature. If I could take care of him myself I would.

The staff was friendly and very capable of doing their jobs. The facility was new and comfortable.

Biggest negative is the food service. The quality and variety is poor. Portions are too small for men so they are always hungry. The facility is generally in good condition and clean. Efforts are being made to refresh the decor and equipment. The Oaks at Post Road presents well. The staff is helpful but they are trying to find a new executive director. Some of the service staff don't seem to be engaged in their work. Staff turnover is a problem.

My younger sister and I searched and researched assisted living facilities in the Pooler area. I live in Pooler and needed [name removed] closer to me. I have been the director of two facilities in Savannah so I know how difficult staying on top of everything can be BUT!!! Now I am dealing with my sister, my sister..,not just a resident. Serving the food upstairs is nonsense! It’s more work for the staff and there’s not even enough room for all residents to sit at a table. Usually they have pizza.. not a good meal to go to bed on. On these cold days don’t you think it would be nice to have a fire going in the fireplace? Today’s lunch was not acceptable! Porkchop too tough to cut. They brought [name removed]a hotdog and the bun was cold and hard. Overall the staff seems okay! [name removed]is missing money…this, I will not put up with. It’s just a dead entrance when you walk through the front entrance! I moved [name removed] to the Oaks because I believed it was my best option! I don’t want to move her again!

I was very disappointed with the new admin team. The resident died and when I went to chat with admin, I was told it was a new group. No empathy, care or any desire to talk with me. Very disappointed. If admin cannot provide the level of empathy and kindness the staff does, there's no team. Staff is outstanding. But poor leadership overshadows that level of service delivery. I can't recommend this place anymore like I used to.

I was not happy my husband escaped and had to call police to find him. Security is not very good no cameras even as we were leaving even tho they keep the door locked to the memory care a lady came out with me and I realized she was a patient so I got a hold of a tech, I knew as soon as she ask me where her keys were that she should not be leaving. She did have her coat on and purse and I ask if she was visiting and she said yes. The tech are angels to do this kind of work in the memory care unit but the Oaks have such a turnover it is unreal. The carpets are dirty. The med tech and regular tech are very friendly and caring, but I was called to give meds if he gave them trouble. 5. Meals were not good and gave punch to drink everyday and did not give very big portions. Activities were great. Should have spent money on security and therapy instead of new pictures and new light fixtures, they did put in new kitchen cabinets in the memory care unit. It could stand to be furnished better.

Always such a turnover in staff, price increase was terrible after 1st year, but overall it's been a good experience. Everyone is very kind to my dad, I do like that they just did a lot of painting, replacing carpet and furniture in common areas, I guess you can't help staff leaving, he also complained that the food is not good, however they do always keep me informed of things going on.

My mother was in the memory care unit of the Oaks. The staff there try to interact with the boarders as best they can. We did have some problems when mom went into hospice care. Getting Oaks and hospice on the same page took longer than I thought it should have. While mom was living there a change of ownership occurred with greater than 50% staff change. For some time they were without a staff nurse. I believe they are up to full now

Assisted Living was good for her for a few months and then she came to hate it so I moved her to Independent. There is not consistency in the staff. Few that have been there awhile and a lot of turnover. Food quality and serving size is good at times and bad at others.