Oaks Senior Living

Like the location and more attention should be made to ensure patients are given all medicines as directed. We would maybe recommend this community to other families based on the experience.

I've been very happy with the Oaks at Pooler. All of the staff is friendly and caring. Mom seems happy there, particularly since she was able to move in to quite a large room. 4. Because there's always room for improvement. No place is perfect.

The Oaks has been a good experience for [name removed]... just fine in all categories

Staff are incredibly kind, attentive, and really know the residents. The facility is bright and clean. I would say that the front office staff is transitioning right now and not always as quick to respond as one would like but that may get better over time. There's also not a lot of regular communication about monthly events (like a newsletter) or an easy way to connect with a resident by phone unless they have their own on hand but these are things that could be easily addressed. We really appreciate that above all else, they are really taking very good care of our loved one.

Across the board 4s. I will say that we have been there just a year this month and in that year we have been through three executive directors and a complete turnover and change in the rest of the administrative staff. We are on basic care (minimal) so I can't speak to what the advanced care level quality is. There is a huge family involvement at the community, which actually is really nice.

it's a simple community. They do not offer much outside of the facility for the residence to go to or do they're very limited. Also on taking residence to doctor appointments and the billing has been incorrect since we moved in five months ago and you cannot speak to anybody in corporate even after leaving several messages. On a positive note, the facility is well laid out & easy for residence to move about. The staff appears to be friendly with the residence. Also, pricing is moderate, which makes the facility affordable for anyone on a fixed income and it's located in a safe and convenient area.

I think that it's important for each family member makes the time to visit their loved one especially if they're in memory care on a regular basis. This shows the staff that family members are taking an interest in their loved ones' welfare and the staff subconsciously will make an effort to possibly give the resident an extra "look" if you know what I mean.

It is more independent than assisted. I have had to keep calling and sending emails to get care done. The director is hands off and care free. The care coordinator is the same. If a person does not want to do something they don't make them. Mom has gone two weeks without a shower. Food trays will be left in her room for hours. Laundry not done. Most of the care staff are nice but not directive.

What we like the most about Oaks at Gracemont is that they seem to accommodate each individual's needs. Yes we would recommend this community to other families based on the experience we have had so far.

My husband and I toured several local senior living facilities from Ellijay to Hiawassee, GA. We both knew this was the place for his mom and sister. Neither can live on their own anymore. We were able to get them a larger apartment type room since they are together. The staff has been nothing but welcoming and supportive. So many activities to participate in daily and overall just a lovely clean updated facility.

Very generous with their time, explained everything well and never hesitated to answer questions – in person or over the phone, even on weekends and late night calls. This is the second time I have had a loved one be taken care of at The Oaks – would use them again.

The staff were great and I felt like they catered to my mom who can sometimes be difficult and when mom was in hospice at the facility. They were there to support not only my mom but me and all here family who stayed with mom round the clock. My family and will be forever grateful to the staff at the Conyers center.

This was the first out of home placement for our mom. It was a difficult decision for us to make and we had a very limited amount of time to make it. A Place for Mom was extremely helpful. The Oaks at Post Road has proven to be the right choice for our mom. I personally like the single level living space and open courtyard. The staff has been competent, professional, and caring.

Dad was at the Oaks in Pooler for about 3 years before his passing last month. Shortly after arriving there, The Oaks had new owners so many employees were going and new was coming. It has been in a constant state of change and movement of employees. They seem to be finding a good stride now. However, with all this going on with employees and management, I can truly say dad received great care. He had advanced dementia and was getting worse as time went on. As with dementia, he had anger issues and increasingly unable to do most daily tasks. They were quick to learn the best ways to deal with him with love and respect. The employees in the [facility removed]section showed a lot of patience as things got bad. I'm glad that he was there. It's a small area which was great to have eyes on him at all times. It was tough for me finding who to communicate with in management but the best for him. This was his 4 place after 5 years in other places. So I was glad to find the Oaks of Pooler which was the perfect place for him and he liked it there. Also, you should know that I recommend A Place for Mom to anyone who asks. Connecting with y'all gave me access and other information that totally changed things for us. You help take a lot of pressure and stress off of us for the last 3 years. Our saving grace and our angels! We will always be grateful to all of you!! Sincerely, [name removed]Demery proud daughter of[name removed]

It was a nice facility. Nice than any others at the time. And the location was convenient. I would recommend to others. In the beginning it was great but once COVID happened they got very short staffed and the care was terrible. So hard to say now.

They need a little more activities to keep residents especially in memory care engaged. However, based on the experience we have had, we would recommend this community to other families.

It’s a small, pretty, caring facility that is Christian based. It has really worked out for our family, and I couldn’t be more pleased. They accepted both of my parents, and one was quite weak and went on Hospice. They care for both parents well.

A place for Mom helped me find it. They checked it out. It was 2 miles from my house. [name removed] was an excellent one to explain and make us all feel welcome and safe, I was disappointed when he left.

We really love the Oaks and see it as a huge value for the cost. It's a smaller, more intimate community which we see as really important...especially now that mom is on the memory care side. There is a good level of attention, and they make sure mom is always in the mix with the other residents.

As I said, this was just over a year ago. Things have gone down since then. I have kept up with the residents at Shiloh Point. I can no longer recommend it. The good people left, the bad director was moved to another facility and recently fired. The level of care has fallen. The activities director is not doing much of anything. It's sad. Most of the residents that I know are looking for another place. The 4, and 5 rating would be a 2 or 3 now.