Oakmont Management Group

I placed my Loved One in Del Obispo Terrace's hands in October of 2017. We were not happy with their lack of care and empathy. My Loved One left in an ambulance and we never came back.

We were not happy with the care at this community. The staff did not take care of the needs and we were not happy with the staff. We did move our family member out of this community into another place where good care is now being received. I would not recommend this community to other families for the care of a loved one.

The Ad - Valley View Garden HAS BEEN recognized for consistently high ratings from residents and their families in 2013-2014. That was before it was sold and new management staff started running the front office. With a 1:15 ratio facility is no longer safe in my opinion.

My experience of this community was not a good one. They made a lot promises to me and didn't follow through with. They were over charging me for anything. There is no house keeping services. My room was not cleaned.I had to pay extra for the staff to walk to my dog, and they would walk him for 2 minutes. I wouldn't recommend this community to anybody.

Absolutely filthy. Their new Executive Director, [Removed] has taken over and it's not good. The place feels like a prison and he is the warden. They have no activities for the residents and not even enough staff to care for the 5 MC residents they have. They have hired a 3rd party company on site to care for some of the residents because they can't or won't and all these people do is follow the poor residents around like prison guards. The place looks abandoned and nothing is being taken care of. It's so dirty its disgusting and most the staff (if you can find any) is so apathetic it's heartbreaking to see the residents living in these conditions. Just awful care and management here! Bad vibe, depressing atmosphere, sad and poorly treated residents.

When my 82 year-old relative with dementia entered Sunrise, she was walking, she was continent, and she was able to feed herself. After a 6-day stay at Sunrise she was sent to a local “Geriatric Mental Health Services Hospital” for a behavior issue to "adjust" her medications. Near the end of my relative's stay at this hospital I contacted Sunrise to find out how they had been monitoring her progress. Sunrise staff never visited her to evaluate her progress, and they refused her return to Sunrise two days before her release. She is now in a wheelchair and needs help with all movement, she is incontinent and needs to wear diapers, and so shaky that she needs assistance with eating. I am receiving a reimbursement for about 1/3 of the funds paid to Sunrise. Our experience with Sunrise amounted to a lot of time, effort, and money for a 6-day stay that resulted in extremely negative consequences to my 82 year-old relative with dementia.

Not what is advertised at all. Cost is excessive for what is provided. Some caregivers are good. Management is terrible. Ongoing staff issues. Currently on the third executive director in less than a year. Poorly trained memory care staff. Management is focused on money rather than care

Do not move your aging parents or grandparents here! While the staff seems "nice" and "friendly" when your loved one is ready to move in, the staff is actually incompetent and rude to not only the residents but, to their family members as well. My grandmother resided in the Assisted Living section. When I went to visit her at meal time, the staff accused me of stealing her and other resident's food. They advised me that I was not "allowed" to sit with her at meal time, as there are a limited number of chairs and meals prepared. I did not come for the meal (which is crap!); I came to spend time with my grandmother. This "rule" should be changed and allow family members to spend time with their loved one at meal time, without having to take them to the larger dining room. If I'm not eating the food, I should not be required to pay to spend time with her. One day at lunch, my grandmother's requested hot meal was somehow missed by the kitchen staff and she was served a cold turkey sandwich with a bag of chips. If you think your family is well-fed, think again. The so called "salads" are usually one - I repeat- ONE leaf of lettuce with some canned fruit on top. For the price you pay for your loved on to live here, you would think the meals would be creative and incorporate all food groups. They do not - the food is tasteless and extremely salty. Forget about asking for anything other than water - the staff will tell you that it has too much sugar and you aren't allowed to have it. Hand-washing and personal hygiene is not a priority at Villa. My grandmother moved in with great health and now it is much worse since living here. Residents are not encouraged to wash their hands before meal time. Since the residents need additional assistance, they should be given hot sanitized towels before all meals to ensure influenza and other contagious symptoms are not spread throughout the facility. Instead, residents sit down and begin eating without washing their hands. This should be a top priority for this type of senior care facility. The staff at Villa requires payment for any and all additional care or services. Half of the time, I question whether they are actually performing these additional services. My grandmother's apartment has gone weeks without being vacuumed or cleaned. Dishes remain the sink and the trash is not emptied for days at a time. Do not bring any valuable clothing to Villa, as the laundry staff may never return the items to your loved one. My grandmother's undergarments have gone missing, causing her to have to wear disposable adult briefs. Residents are not encouraged to participate in activities, but rather to stay in their apartments alone. At this age, it is important for seniors to have social interaction and fun to avoid depression and loneliness. I attended an activity/performance with my grandmother at Villa and the residents looked like zombies. It was a musical performance and while I understand that some residents are immobile, others who are not were not encouraged to dance or participate. The activities schedule needs to be revamped. Although some residents find it fun, bingo and knitting are not mind stimulating activities and do not encourage socialization. I think that the staff should spend more time encouraging residents to participate than socializing amongst themselves. If you want to save yourself the headache and worry, avoid moving your loved one here at all costs.

I am sorry to have to write this review but it feels like the right thing to do, in order to warn other people who may be looking at this facility. We were looking for a place in the Westside area for my mother-in law towards the end of last year, and settled upon Grandview after looking at quite a few facilities. My mother-in-law was accepted in what they call the VIP unit, which is for Memory Care patients, in mid-Januayy 2015. It seemed like an easy transition but she was quite reluctant at first to come out of her room, and preferred to stay inside with the door locked which worried me. Within a month, she had been found on the floor of her room a couple of times, one time sustaining a rib fracture and a compression fracture of one of her lumbar vertebra. She started having physical therapy after this and they transitioned her from walking, quite unsteadily, unassisted, to a walker, which seemed to work well for her. When her physical therapist came to see her at the very end of March for an appointment she noticed that she could not walk at all and there had been a dramatic change. The staff just said she wouldn't get out of a chair and use her walked 'all weekend' but it seemed no-one had stopped to think why and there was no 'incident report'. I got her transferred to hospital ( in discussion with the private therapist-who was fantastic-not employed by the home). She had completely fracture her hip (femoral head) and had major surgery to repair it. She has gone through a hard rehab month and we are moving her into a new facility next week. To this day, no-one at Grandview can tell me how she broke her hip and why no-one got an assessment when she was suddenly in pain and could not walk the weekend before this was discovered. SO WORRYING. As a physician myself, I have to say I could not recommend sending any ambulatory person to the Memory Care unit of this facility. She sustained 3 fractures in 2 and a half months while there, and had never had a fracture in her life before this and was living in her own home before moving there. I could add more, such as having to remind staff to wash her hair when it had clearly been dirty for some days. Her physician told us in no uncertain terms "[removed]".

My mom was in Memory Care Unit and we pulled her out after a few months. BEWARE - this PLACE OVERSELLS and DOES NOT DELIVER quality care for elderly. It is tremendously understaffed, poorly managed and they make major mistakes. We got sold a lot of marketing and little real service. So disappointed with Las Palmas whose staff made mistakes with medications several times. They did not have enough people working to care for how ill the residents are so we moved out FAST --and so did many others.

This place is terrible, if a resident falls down, they have a policy that the staff will not pick them up. For 5 thousand a month i expect my loved ones the best service possible

At first this place seemed so beautiful and new with all the bells and whistles. Unfortunately the care for our loved one was second rate. Staff is definitely friendly but they are not trained in memory care and are not attentive enough. I saw residents fall on at least three separate occasions. After our loved one fell twice which resulted in a broken hip, we knew this was not the right place for us. There seems to be a shortage of staff to the residents in need. I also found a large disconnect between the staff and who made the decisions. Our loved one often smelled and had greasy hair. It seems as if they aren't experienced in running a facility, only building a lovely facade.

our loved ones room has been found "not to our liking" and many visits we have walked in and no caretakers are around..residents are left unattended..although the food is good.

My mother was there less than 24 hours. She did not receive the appropriate watch that she was supposed to and that we expected. There were supposed to be alarms to go off if she got up. She got up, no alarms went off, she fell and broke her hip, and they found her lying there in pain some time later. There is no telling how long she was lying there. Mom then had to go to the hospital and get weeks of healing therapy, and she may actually never walk again. They were terrible and completely incompetent.

Beware of this place. It looks great on the surface but once you move in... The pull cord for assistance/emergencies either doesn't work or nobody is monitoring it. My mother had to leave her brother to find someone to get help after waiting with him stuck in the bathroom for twenty minutes. They sent my Uncle to the Hospital after he fell and hit his head, which would be reasonable except he has dementia and was sent without anyone from the facility to tell the doctors what happened. The food service has deteriorated the head chef is there during the day and preps meals then nobody reheats them for dinner people are served cold food. Other residents are starting to look out for each other because they are not making it to meals so they have to get the staff to go look for them. Staff snaps at the people granted some of the people can be demanding, but isn't it your job to take care of them and if you did I bet the residents would be less upset and demanding. Beware of this place it looks great and they are real friendly but they don't follow through and are understaffed.

Horrible Care Recently an elderly Family member of mine was moved to this facility with a broken leg. While at the facility he began suffering from Hallucinations and Confusion. He had a major bladder infection that was never treated correctly. The wound care he received from a bed sore that he got while he was there was treated poorly. His full leg cast was filthy and covered in feces and we are not even sure if they ever noticed. Finally my mother fought to get him sent to the hospital to get his mental state checked out and when the hospital was ready to send him back to the facility he was no longer welcomed back. The hospital gave plenty of warning they wanted to release him and they waited until late Friday afternoon to respond. Don't let someone you care about go into this horrible facility, look at getting care elsewhere.