Oakmont Management Group

All seemed good going in, then my loved one passed away on his expected move in date. The Ivy tried to discount the refund to me by more than 80%. It took months and several visits to finally receive my money. I entered into correspondence with their parent company to finally get resolution.

1) improperly trained staff 2) high staff turn over rate 3) minimal activities provided for residents 4)staff to patient ratio low 5) justification for low staff is to raise rates. Typical over promise and under deliver. I wish these places were regulated then maybe there would be change.

A family member moved into Ivy Park and we were made a lot of promises like there would be low sodium meals. There would be vegetarian meals that you could eat anytime of day and the experience is different. There are hardly any vegetarian meals. There are probably not any low sodium meals at all. The person cooking didn’t seem to even understand what that meant. And a lot of the staff isn’t as friendly as they could be. they try to rush you out of the dining room when you’re not finished eating, if it’s not in the time that they think it’s appropriate though we were told you could eat anytime of day. the housekeeping has been minimal And indifferent and the housekeepers not very friendly. staff hasn’t really been available when you have a concern you want to talk to them about so I would say that it’s kind of questionable at this point. I’m assuming things will improve as my family member get used to the routine And there are good things.

We find it very disconcerting that 6 key members of the Administrative staff have left in one year's time. They have huge problems with handling any maintenance issues (a small dept. that has lost two key employees). The follow up from Administrative staff is horrible. If moving wasn't such a huge ordeal for my elderly Mother, we would be relocating.

1. food was awful and made her sick 2. The cookies they give you when you do tours are only for those who do tours. The residents do not get any. 3. The kitchen runs out of food items all the time. Fruit, tea, main dishes. 4. Work orders do not get completed after you move in. 5. Staff are very helpful before you move in. After you move in the work orders, don't get done. My mother in law needed some shelves, and they never got put in even after following up several times 6. Light bulbs never got changed after reporting they were out.

The community went through a management change on [date removed]. Since then there is no permanent management. Also many staff have left and have not been replaced yet. Since the changeover, communication and housekeeping was nonexistent. If families are looking at Ivy Park at Milpitas, I would recommend waiting a year until Ivy Park has implemented their new policies and procedures and to be fully staffed. This way the perspective family will not have to worry about what changes will be happening for their family member.

We have been somewhat disappointed with the new owners of Ivy Park. It’s not the staff but the management that we have found unreliable. Also there hasn’t been a driver for over a month so no weekly activities or transportation which we are paying for. The quality of the meals is also not the same as it once was. Thinking of moving our loved one to a different facility. We gave Westmont a glowing 5 star review, can’t do that for the new Ivy Park.

The director changed three times this year. When needed information I had a hard time contacting someone. They don't always return calls. There has been a staffing issue most times when we visit. For what is being charged each month, staffing should be better in memory care.

I would not recommend. We picked them because of the location to our family.

Friendly sales staff. Inaccurate contracts that they tell you to disregard stating that certain furniture is included but they say that's not true for that location. Very clean Staff is friendly and Quality of care is fine. If you have a low needs patient. It seems like they're cherry picking the easiest clients that take the least work. Good business model. Just something to be aware of. Value for cost was terrible TBH. Even though he was there for one week before, they complained that he needed to go back to the hospital for further help as he was too much for them to handle even though they evaluated him. We got no credit for those 3 weeks. And only got a prorated portion of the enrollment or commission I.e community fee back after notifying them that it's state law that requires them to return it. Initially they were going to give nothing back which is a clear violation of state law and my suspicion is they have done this to many others. Given the financial deception, I can't in good conscience give them anything more than a 2. If they had been honest and following state laws and with more accurate contracts than I would give them a 4. The lack of a point from a 5 is due to their choosing the easiest possible clients and not being forthcoming of their unwillingness to work with and help a new resident assimilate. Any resident that may be considered difficult should probably stay away. Read the contracts closely and know your rights when it comes to state law and refunds.

My mother in law is no longer at The Lodge. It did not work out for her. There was inadequate staffing for her needs. It is fine for people who are independent though.

What we think The Terraces can improve on is having their caregivers actually caring for residents, most are on their phones. We asked for water never got it even with a few attempts.

We had a poor experience at Ivy Park Seal Beach and moved out to another facility. The staff were very unprofessional.

The place was great when my father was ambulatory, but after he had a stroke, care was terrible. While they said they would be able to care for him until end of life, they were ill prepared to do so. He was left in his room 24/7 with occasional check ins. Never dressed or taken to the dining room. It was very sad and I was paying more then $[removed] a month at that time.

Ivy Park should only do Assisted living or only memory care for docile women, they don't know how to handle memory care for men or memory care patients that exhibit aggression; I had to pay for outside additional one on one care at their facility, because they are not properly staffed for memory care and are not trained to handle memory care patients. The memory care staff have to work the meal hours as wait staff and are spread so thin cleaning up after residence, they have no time to engage with patients and help them. The worst is they don't have restrooms near the activity & dining rooms in memory care; they require the residents to go back to their rooms to use the bathroom and then complain to the families when they wet them selves all the time. To top it all off the doctor that specializes in Dementia behavior that Ivy Park recommended to me for my father, had me move him to a memory care only facility that the staff is fully trained to handle just dementia patients, because she said Ivy Park can not take care of residents with dementia properly.

Not happy with them at all. They are short handed and have been through many employees as they can't stay staffed. Food has declined and the lack of reliable elevators have been an issue for over a year now. I would not recommend to any new clients. they suck in all categories. I wouldn't recommend anyone there until they do change their management company [facility removed] they are terrible and don't care about residents and/or families concerns. I also believe there's a class action suit against several of their properties.

18 minutes is not an acceptable time for a response to a request for help. The staff felt that was OK!!! Stay away!

Mother in law passed away. She was scheduled to move out within a week of passing. She was very unhappy with level of service received.

Have a camera in the room. Staff lied about changing my mother, bringing her food tray, etc. I had camera footage proving they did not check on her. This allowed me to verify she was being cared for as required and to call the facility when care was not provided.

It has been nearly a year since asking for a repair on a leaking shower. Now the ceiling is cracked and the water pouring in when the people upstairs take a shower. The refrigerator has been leaking for four months. The elevators have repeat broken and are not repaired for 3 to 4 months. Dining room is so understaffed that it takes 45 minutes to an hour to get one’s meal, and then it is often incorrect. At least 10 to 15 high-ranking people have left their positions, including the the chef, activities director, and driver. There are no replacements. The state of the art theater room has been inoperable for months on end. Covid protocol was abominable. The health department was called in to deal with the rampant Norovirus that just swept through the facility. The menu needs to be developed by a nutritionist. Meat at every meal without vegetarian options is unacceptable. The facility is pretty if you don’t look to closely.