Oakmont Management Group

My mom was only there for 3 months and in that time she was admitted to the hospital for a week, two times and also sent to a physical therapy facility for two weeks. The staff did not take notes on anything we told them. They also did not seem to be very knowledgeable about dementia patients. We moved our mom to a different facility after her second stay in the hospital. She is doing much better at the new facility.

I would not recommend Oakmont. It is such a clean, new and beautiful place. That's why people move in there, but the health department has a terrible communication problem and things have gone wrong constantly, since my loved ones moved in. I am in constant communication with the director, who is very friendly and helpful, but she had to take over some communication that was supposed to be done by the health team. The care staff is getting better, as they get to know my loved ones and what they need but I seem to have to tell them directly. I am there several days a week to make sure things are getting done. I have witnessed the maintenance team clean up sizable messes in the community and they do a great job and right away. Oakmont seems to have a turnover problem with staff. The food was good at first but not so great lately. The care team seems to be short also. I think the place would be okay if you didn't need as much care as my loved ones need.

My Mother has been resident at Ivy Park for approximately 5 years. I must say their change of ownership has not been for the better..less staff etc, etc. The latest escapade concerned the delivery of a new hospital bed for my mother. There was a mixup by the delivery person about the removal of the bed. Ivy park Was totally unhelpful and kept calling my family saying they were going to destroy the bed if it was not removed immediately . Not giving us a chance to contact the delivery company.. The phone calls finally stopped and we can get no information about the whereabouts of the bed despite repeatedly asking them. The bed was very expensive, and the staff refuses to give us information. Signed …..the very frustrated family

The facility is beautiful but staff rude and dismissive to my parents. Food was ok, but they regularly ran out of even basics. The care is very substandard. When my mom was vomiting and unable to take her medication, no one followed up on how she was doing or what they could do to help. They just left us a phone message that “Your mom refused her medication.” A very upsetting and demoralizing experience for my parents. They moved after less than two months. No one at The Lodge asked why.

The staff is very caring and try to do the right thing for residents. The residents are very welcoming and friendly. However, they nickel and dime on services and don't live up to promises, e.g. we were told that cable was included in the rent, but after many weeks of trying to get the maintenance people to set up properly, we gave up and my dad ( a retired engineer) jerry-rigged a digital antenna so that they could get some television reception. The food is sub-par. They offer the same entrees at most meals. Quality of ingredients very poor , e.g. they use powdered eggs for scrambles. Offering of fruits and vegetables, especially in terms of variety, very limited. The grounds are well maintained, but location is isolating and shuttle use is very limited.

Sunrise of Bonita was HORRIBLE. They had one room available, which was run down & dirty, besides being tiny. It has one tiny windows that looked out over a private property that was basically a junkyard. Their prices are astronomical!

If you can find a community within your budget, then go for it! My family had a particular budget and if there was anything else available, I would have looked elsewhere. When you go to interview these places, I'd advise you to visit a few times, and show up at (random) times that a tour isn't scheduled. They built this place up big during our tour/interview. Take your time while observing the community and avoid listening to the hype about things. They have a hard time keeping staff and for a while they didn't have enough drivers to take people out. The driving schedule is difficult to get your name on and to even get picked up. Residents say they wait hours after an appointment has been finished to be picked back up. I also got wind of some financial troubles they are having there. It's an ok place, but my loved one isn't the only person complaining about food and services not being the quality they should be for the amount of money. Activities are very few, and I don't feel that they can answer my loved ones questions. They are not very helpful at the front desk. I am glad he's somewhere where he can ask other residents for help if he needs it. But that help is not being provided by the people who work there. It seems like they are on their own there.

As a family member you have to make sure that you follow up on absolutely everything with this community. You have to make sure that your loved one is being taken care of, make sure that they are getting fed and also making sure that they are clean. The care staff are good but the management staff did not follow up on anything and did not follow through with what they said that they would do.

Went on a tour a while back; the sales girl was nice but seemed too young and inexperienced. Although the place was very beautiful the price is way too high for what you get. They seem to sell how well cared for the patients are but when I came in there were residents sitting around looking bored, no activities or entertainment was happening.

They are understaffed, not organized and they don't have their stuff together after the company takeover. There is a lack of communication, and policies. The residents are having to ask for salt and pepper and other items that were readily available to them prior to the changeover.

We moved my parent into The Lodge at Glen Cove and were promised services that are not delivered. They are severely understaffed and the turnover rate is high among employees. The Dining Room continually does not have the food in the kitchen that is listed on the menu. There are problems with activities listed that are cancelled. The maintenance has been a continual problem and again there is no one to fix no hot water in the kitchen. The transportation as promised to appointments does not happen. I have to grocery shop to augment the food that they are not receiving. What happened to the promises that have Not materialized!!!

When I called to ask about my mom they either would not answer or they did not want to talk about it. I do not think that she was treated very well here and it was jut not a good experience. I do not feel like I was getting what I was paying for. I would not recommend to others.

Don't just go by the looks of the place. The decorating is beautiful, but you're not buying a home. You're buying care. And that's the most important thing. My loved one was constantly being sent to the hospital for emergency care, because the staff, even when there were actually enough of them around, are just not properly educated to handle situations when they arise. I was called at 11 pm to help care for my loved one, and stayed until 1 in the morning. They're not staffed properly. There was one man on staff who was truly wonderful, but others I feel are ill equipped. And there's definitely not enough nursing care. That needs to be around the clock. They have a renowned chef there who's an excellent cook, so you'll get good food. But I never once was allowed inside, except when they called for emergencies in the middle of the night.

My mother lives here. For over two months she has had no access to a working dryer. For the very high rent paid at Oakmont surely they can provide working appliances.

I didn’t really care for this place, and neither did my loved one. In the memory care side, the room that they showed us was pretty filthy, with stained carpets. That surprised me. And I didn’t really meet any of the staff. They were trying to convince me to put my loved one in a shared room which, I didn’t want to do. I think it's because that’s all they had available at the time.

We weren't happy with the way the community dealt with the pandemic and our loved. one They wouldn't allow my loved one to leave the community for us to have holidays together. They would have forced my loved one to quarantine for 14 days. Then the community forced all the residents into quarantine. It took a long time to get the vaccines for the residents. The activities director was horrible. The only activities the community had were bingo and movies. The staff were good, specifically the girls that brought food to my loved one. We had to keep reminding the community to pick up our loved one's laundry and they moved their cleaning date. They would force my loved one to not leave, because they didn't realize which residents couldn't leave. the building

They have been very hard to communicate with and really understand what is going on and we are just not sure if its because of covid or not.

The community said they were equipped for muti stage memory care but were not. My loved ones were only there for 6 weeks and they were not able to handle the different stages. I would not recommend this community for late-stage memory care. Make sure to ask questions about the care and their ability to care for your loved one.

[name removed] and Mom Toured on [date removed]. Too much of a party atmosphere.

They are understaffed and weren't prepared for my husband's admission. They had poor communication and no care plan in place as well. The physical building is beautiful until you are living there and know that they don't clean the floors and there was pink and black mold in my husband's toilet. Appearances are really deceiving. When I asked about staffing, I was assured that is was sufficient, but it was not. They didn't follow through with any of their promises either. It was scary to think I was leaving my husband there without adequate supervision or care.