Oakmont Management Group

This assisted living facility is short staff and the staff is often overwhelmed. We were not given an orientation to the facility and have received inconsistent information regarding services. The second day my mother was at the facility, the staff forgot to serve her lunch. My mother’s room is not well maintained and we have had problems with getting serious things like the thermostat repaired. My mother’s room hasn’t been cleaned nor has her laundry been done after two weeks. The managers are often dismissive. I’m thinking of moving my mother if things are not better. I am going to speak to the administrator tomorrow. I’ll update this review if things are resolved.

Management is horrible and not to mention the Co workers don't like each other, a few have argued and almost gotten in fights in front of the residents. They are always short on staff, and each caregiver has too many residents on their list to assist everyone on time. You will pay thousands of dollars for your rent only! The services are considered an extra charge. The leads mistreat the residents and they charge every time the resident pulls the cord for help. The residents have been left with no hot water multiple times. Don't send your loved ones here it's best to hire a personal caregiver at home.

My mom stayed at Las Palmas for about a month in spring [Removed]. Unless you are able to advocate for someone staying there, or the resident can vocally advocate for themselves, I highly recommend AGAINST Las Palmas as an assisted living community. [Removed] in Sales was very helpful in getting our mom in and helping us with furniture via phone and email - Really wonderful in a terrible and stressful time. But once inside the facility the experience was quite poor. While the care givers we met were very kind, there were far too few. The promise was with the push of a button my mom would receive care in 10-15 mins. Sometimes my mom would wait for an hour. Also, when visiting her we could smell her and went to inquire about if her weekly shower had happened. They had to look it up and realized it had somehow been missed. But they couldn't explain why. In addition, while we were there their button service had been experiencing difficulties. For residents that can walk to the front desk this is not a big deal. However my mom was transitioning to a wheelchair and she HAD to push the button to do anything like go to the bathroom. My sister and i had to alert the desk her button wasn't working 3 times. That means even though they were aware the system was having difficulty they didn't put anything else in place (maybe a walkie talkie or having someone check on her more regularly) for a very vulnerable resident. Mind you we paid for the services she needed because your cost is based on need. But they didn't live up to the services we were paying for. Also no one in management knew our mom by name. The care givers did. In all the time we'd visit we never once saw a manager in the hallways - not the Exec Director, no Asst Directors, not Sales, no one. I was told I passed the Activities Director once, but she hadn't identified herself and had nothing showing she worked there. One day I needed to drop off a payment check. Front desk reception told me to knock on the door of the Finance person. When I did she was clearly bothered. She told me I should just leave checks in the box. I asked her why we never saw management. Why doors were always closed. She waved this complaint away saying she was doing pay roll. I asked her if she even knew who my mother was. And she looked at me blankly. One positive is that the food seemed to be celebrated by the residents. Apparently there was a new chef and they loved the food. So again if it is someone that can self-advocate and looking for more of a retirement community seems could be OK (hence two stars, not one). But if you need to trust the care of a loved one to a place, and you want them to be known and loved - this is not the place. We now have our mom in a facility in WA state. I am not sure if the regulations are different as we didn't try any place else in CA, but it is night and day. The staff all know our mom. They are invested in her happiness and health. They all know us. It feels like we are a team all working together. We know if we don't come in they have her best interests at heart. If you are reading this, good luck! It is a tough time.

I did not like anything at this community when I went to tour. It looked dated and they had a TV in a room. I did not care for it at all.

At first glance this is a gorgeous facility! When I went on my first tour I was greeted by an enthusiastic facility director and was shown around. Every turn revealed a beautiful and well thought out design. When you walk through the door you don't feel like your in a "nursing home" just the kinda place you want your loved one to be. But, that's were it al fell short. My mother was excited about moving there but the food is awful and the "care" is lacking. We have had to hire are own care givers who cooks meals at our house and brings them to her. My mother really wanted help with medications. We were told a "nurse" would manage the meds and her care plan. The biggest disappointment is that "assisted care" is a very vague term. It does not provide medical care. The nurse does not act in the capacity of a nurse she just trains "med techs "to hand your loved one their medication and we have been repeatedly told that they are not nurses and are not able to determine what the client need. So why are they giving the meds? It makes no sense, but it with in the law. No one checks to see if the meds are correct or the right Doctor is ordering the meds. And if your loved one needs a "when necessary medication( (prn).. Good luck because the med tech can't tell your loved one they have it. The brighter side , the activities are awesome! Ashley is an effervescent young lady who gives her heart to the place. She has developed activities that are geared for the individual and mentally stimulating. We would pull our mother out today if We didn't think the staff really wants to make things right. If your looking for a beautifully stimulating environment for your loved one this is it. Hopefully they will fix the medication dispensing service I know we would pay what it would cost to have a real nurse there controlling that and improve the food being served. Felicita Vida is a beautiful place. It has the potential to be the best care facility in north county.

My experience was very positive at the beginning, but once I made the commitment to move my parents into Sunrise some of the promises they had indicated to me failed to happen. It made me question if my parents care was also going to be different than described. Additionally, the amount of money they charged to do an assessment that involved very little was unacceptable. I'm a speech pathologist and can tell you that questions that should have been asked weren't with regards to cognition, memory, and swallowing. So while my first impressions were high I was left with a very low opinion.

Mom was evaluated by a nurse from the business and accepted into the facility. Mom got sick 3 days later and when I visited I found feases on her bed and told by the caretaker that we do not clean that. She went to the hospital with nuemonia 3 days later and was visited by the nurse at the rehab center. We were then told she would not be able to return. I moved her belongings out one week later and saw a administrator during the move. He was sorry it didn't work out and that the corporate office would be sending the bill. A few weeks later I received a bill for two months. I haven't spoken to them yet, but I'm furious!

Honestly we like the staff and facility. But their Sales representative never fulfilled her promise of 1 month free rent if we joined. We feel she is dishonest and will fool the elderly in believing her.

I found them very unorganized. They accepted my sister to come from Rehab into the facility. They cashed her [removed dollar amount] deposit and the day before she was to come there they said they can't accept her because her sugar was too high which it was high because of Rehab, she was not eating right or taking insulin the way she does at home so it took me a while to get that back, but I have all the frustrations of filling out all the forms and going through all this for them to say that the day before really upset us, we had to find another place in the day

Yes, it's a lovely place. However, for the money, the services (which they advertise as above and beyond what other facilities provide) do not match up. I have been there when the staff was rude or intolerant of my mother's dementia. When she moved in, promises were made regarding care, speed of response when summoned, professional training of staff, etc, etc. None of it was true. I was there when my mother summoned help to the bathroom and I had to take her because no one came. Other times it would take over an hour (they say 10 minutes), and when I asked to see a response report (when the call pendant went off and when the caregiver responded), I never got one. Always an excuse. The ED is hardly ever there, because corporate has her otherwise engaged at other facilities The ED is guilty of having family members doing tasks that Oakmont staff are getting paid for. Staff steal personal items from residents and money, & nothing is done about it.

We removed my father after 3 weeks. It was not the right place for us. They were in the middle of ownership change so they were understaffed and my father was left in limbo. The facility lives more like an independent living vs assisted living with unsecure exit doors. In order to make it easier for them, they put him in memory care vs allowing him time to adjust. There was not a care plan in place until 3 days after he moved in. When we met to talk about our plan, they put him on the spot with an assessment and told us his Alzheimer's was severe vs the moderate we were told 2 weeks earlier.

I'm not very happy with Oakmont. I requested a copy of the assessment that my sister received for [amount removed] and never received it. My sister refused to go after 2 attempts. We canceled the room at the end of Sept. Now we are getting only a portion of the community fee and we lost the cost of the rent [amount removed]Very sad because we never had any help explaining how to get her to go.

I was excited about ivy park when I placed my wife there last March, but they didn't seem to be able to handle the aggression portion of alzheimer's. They let her lay in bed soaked with urine rather than deal with her not wanting to get up. I would never recommend ivy park for any alzheimer's patient. Overall my rating is 0. The place is kept clean. The staff do their best to clean up any mess. All of the staff were friendly. Again I was disappointed in the quality of care since they left her in bed soaked rather than deal with her not wanting to get up get dressed. I was able to work with the administration until they decided that my wife's aggression was beyond the ability of their staff and she required a 1 on 1 caregiver 24/7 and she had to be aggression free for 2 weeks before they would reevaluate her to determine if she could stay. Plus they wanted 2 weeks prior to the 2 week aggression free period for her medication change to take effect. At $[removed]per hour that was an unreasonable amount to pay for a chance she could stay. The food that I tried was very flavorful and appeared nutritional. They did some activities with the residents and brought in local musicians, but most of the memorycare residents were not brought to the area since they had to be escorted. This is hard to say since I feel the care was inadequate therefore the value was lacking. This is just my personal opinion based on my observations and the situation with them, reportedly being a memory care facility, not being able to handle aggression that is very much a part of alzheimer's disease.

I would rate my experience with Ivy Park at a NEGATIVE 2. It was an absolute nightmare. WE decided to move [name removed] (my wife's mother) into Ivy Park after my wife decided she could no longer care for her. Someone from Ivy Park came out and did an assessment. At that point it was a dementia issue and everything seemed fine. However, before she moved in, [name removed] fell and we need to have paramedics take her to Washington Township Hospital on [date removed]. This is where the nightmare began. We questioned whether Ivy Park could still care for her she was completely bedridden and could not sit up or use the bathroom on her own. However, a representative from Ivy Park came to the hospital and again reassured us that Ivy Park could take care of her., Making matters worse, the attending physician, [name removed], told us that she could NOT go to an skilled nursing facility because she did not have "the right insurance", even though we were willing to pay out of pocket for it. So, when [name removed] was discharged from the hospital on [date removed], we moved her to Ivy Park. We also signed up for hospice care. We signed up for the highest level of care, bringing the cost to around $[removed]/month. My wife noticed when she was signing papers that the rules at Ivy said, "no bedridden patients". She asked the person at Ivy who said that this was a "grey area" and that we had nothing to worry about. We were concerned the moment she moved in because she was in constant duress. After one day, Ivy called us and told us that they were raising the cost of her car by $[removed]/month... AFTER ONE DAY!!! At this point began seeking out skilled cursing facilities on our own, since the hospital was not going to provide any assistance. We left a messages with two facilities. On [date removed], before we heard back from the nursing facilities, Ivy Park called and informed us that [name removed] had died. After getting partial refunds from Ivy, which took a very long time, we ended up paying Ivy Park about $[removed]for two days where she was in misery the whole time. Ivy Park clearly misrepresented what level of care they were able to provide. It was only the hospice nurse that provided any real care for her. My wife and I were seriously considering taking legal action against Ivy Park, [name removed], and even A Place for Mom, for the expenses we incurred and the misery that [name removed] was put through in her final days. We have decided against that; we just want the matter over and done with so that we can move on with our lives.

The director was fired for kicking my mom out

Management doesn't show residents any respect. They can improve by; replying to voice mail questions

Overall experience 5 at first, 1 at the end. Mostly because of disgruntled family member who made things awkward. At first then I got shut off. Again because e left and family member stepped in and caused disconnect. Care services Great at first. When I was in town. But family members discouraged her walker use, saying it made her weak. She fell and broke her hip. Then she was moved out of her apartment with no communication. Again family member big part. Staff Great until they stopped talking to me. Meals seemed good. She never did anything. They seemed decent. They worked with us and have discounts. Still pricey

Never send anyone there ever!! The care givers and nurse are amazing but the director and management is a terrible nightmare. We just moved her out of there. They take advantage of old people's money, god forbid they get a little sick or need an extra med. my mom fell there 3x and broke 4 bones. By the time we left we were paying $[removed] a month. From $[removed] for care and rent to [removed]k in 1 year. Totally unreasonable. I might recommend if they have an unlimited budget but otherwise, heck NO! That only scratches the surface of all the issues we had w them. When my mom left she had matted hair and we had to cut her hair short. That's a pretty simple thing, brushing someone's hair.

Terrible experience. My husband's room was very dirty. Came in to visit and someone had shivered his wet sheets in the closet with his clean clothes. Male Night shift very combative with him. He fell out of his wheelchair when they were supposed to be watching him and he heard his arm so I had to take him to urgent care. This was in [date removed] and to this day his arm is still hurting him. I will never recommend the place they are understaffed . I could go on and on about everything that happened to him. I decided after two weeks I was taking him home . He is safe and clean.

If I could give them Zero stars I would. For the amount of money they are paid to provide care for my Mother In Law finding that she was sleeping in her urine-soaked bed and had been for so long that the mattress was stained all the way through was horrifying! Then having the staff just casually mention "oh she's been doing this for a while" like it was no big deal blew my mind since no one mentioned it to us. We started looking for another place immediately after that. She also complained that her feet hurt and when we checked them it looked like she had not had her nails trimmed for many months! Some were pointing straight up! How this was not noticed during her assisted showers (when she actually got them) and brought to our attention is beyond belief. All of her clothes were dirty and stained event though we paid extra to have her laundry done. Place looks nice BUT the staff doesn't take care of the tenants as they need too.