Oakmont Management Group

Some of the staff at this community are amazing and some you can tell do not want to be there. They do offer a lot of daily activities. The community could be a little cleaner including the furniture in the common areas. I might recommend this community if you were not able to find anything else in the area that would work for you. They are not flexible on their rates and they are a little pricey.

Change of administration several times. two times a year for many years. It affects communication. The billing is frustrating. Many times not submitted to Insurance until the bill is due. Then delays happen. The upkeep with painting and decor could be better and it is hard to find staff when visiting.

Oakmont is, no doubt, a beautiful facility! The grounds and interior are very carefully maintained. My recommendation is that this is a wonderful facility for seniors who are active, independent and are interested in getting away from the daily drudgery of cleaning and cooking for themselves. It is best suited to those who do not need a lot of care or attention as their staffing ratio is rather low. Staff turnover, in the year + that my parents were there was pretty regular. For those that need a higher level of care and/or attention, I can't recommend Oakmont. My parents needed a much higher level of care than Oakmont was able to provide and they were left on their own a great deal of the time. It just wasn't the best option for them. I'm not saying Oakmont was negligent, just that they weren't the best fit.

New place and new staff, have a lot of work to do to get it running smoothly. Staff have great intentions, just need more staff and better communication.

Lots of promises but for the first few months they have not lived up to most of them. Disappointed because this is very expensive when you parent is not getting the care they say they will get.

My experience with Oakmont was disappointing. I told the originally person who interviewed me that my mother had dementia, was incontinent and unsteady on her feet. I revealed exactly what was wrong with her and what we were looking for. She showed us a few one room studios and I asked if she had any apartments with a separate bedroom, she did and showed us and we loved it and said it looked perfect. We proceeded to give her a deposit and do all the things we were asked..doctors forms filled out, hook up cable and telephone, contact movers..the day before we were ready to move in the head manager called to say we cannot move in because my mom was diagnosed with dementia and that unit was in the assisted living side of facility, that she needed to be in memory care. I wanted my mom in memory care which is why I chose them in the first place. I was never told that the apartment she was moving into was assisted living. They finally agreed to let her move in if I hire 24 hour outside caregivers. I said I would thinking it was for a few days. It was permanent. I certainly would have never moved her out of her home if I was hiring 24 hour caregivers, she could have stayed home. So here I was paying for my mom to be in a care home but paying an outside agency to care for her. I was not happy and started looking for a new place that would care for her. I think Oakmont was at fault for even showing me a unit that was not really available to her knowing she had dementia. I was displeased with the way they handled everything.

I moved my mom into Vintage in November 2013 and she moved out in the middle of December 2013. The main reason she moved out was because the food and the service in the dining room was unacceptable. She waited as long as 2 1/2 hours to get some of her meals. The staff is very friendly and the accommodations are nice. The rooms are small for the price they are charging. My mom was paying $3070 per month for the smallest room they had to offer on the first floor. The food was terrible. My mom and I both complained and they said they would take care of it but nothing changed. The residents, care takers and other staff are very friendly and helpful but Vintage needs to get their act together as far as I'm concerned. The dining room should have 5 star gourmet food for what they are charging to live there. I hope this is helpful to anyone considering living there. Also, they charge a one time movein fee of $2,500 part of which is refundable if you move out within 60 days but you must give a 30 day notice on the first of the month in order to move out. This means that you are there for at least 2 months before you can leave and the first $500 is non-refundable at all.

My mother used to live there and I didn't like it. They wouldn't return phone calls. They were not responsive. She was constantly getting injured there. It was just too big. The individuals were okay but there's not direct person to contact ever. Sometimes they'd answer their emails and sometimes the wouldn't. The director changed several times - it was a mess. They had a base price that was already high and then they would add on to it. It was a real rip off in my opinion.

It just didn't feel right. I never talked to anyone there. I just walked in and saw people sitting there. They didn't seem to be attended to and it didn't smell very good. It just did not feel good to me. It could have been an off day but when I walked in I just thought I can't put my mother here!

The facility is very old and the company is more motivated in making money than taking care of the disrepair... I have worked with state licensing board to get old frayed hallway carpets replaced that are truly a tripping hazard. The fact that the licensing board had to demand it tells you how motivated they are to do any updating or deferred maintenance. Staff seems nice, but the turnover of their executive team is much like a revolving door. If my Mother wasn't so attached to her friend group I would move her.

The room is tiny. The meals were not as promised for almost a month. The activities were non existent for almost a month. There was no way for her to reach staff for several days after moving in. The staff isn't very attentive. The leadership gives good lip service but everyone is new and isn't aligned. The website is contradictory to the contract in several areas. We still haven't been able to get her hair done. There is a lot.

The Decor was excellent. The care was awful

Everyone was super nice before and during the enrollment and the 1st couple of days but after wards the attention level dropped and so did the care and attention. I do NOT recommend this place at all. They also keep billing you for months after they are no longer there. Once they pass or leave you can not get ahold of anyone nor will they give you a refund. I had to close the account so they would stop charging me.

They routinely lose laundry. Food is basic at best. Hot dogs, instant mashed potatoes, Mac and cheese. They obviously don't have a dietitian to address any eating or health needs. They haven't had an activities director for a while, so 90% of the time nothing is happening. Most everyone is in their room sleeping. This is Not a lively environment. They are short staffed. Pagers go off indication someone is requesting help and she could be off someplace else, with the pager buzzing in their work station unattended. The room are small, typically setup like a bedroom than a living space for family or friends to visit. If you want mom to be bored, this is the place.

My mother (86) has been a resident here for less than 2 months. The initial tour was wonderful. [name removed] was incredibly patient and very helpful. She explained the process and showed us several options for apartments. Facility is clean and contemporary. As a non-resident, I have tried to eat in the dining room several times; the food is disgusting. Unbelievably, the people who live there seem to like it. The dining room service is so slow and the people who work there are covered in tattoos and piercings--servers and Med Techs alike. There is not an orientation when you move your family member in...so tons of things are unclear. The response time when the "pull cord" is pulled is unreliable. I am told "all of these places are like this" and that Ivy in SB is "the best of them". Manage your expectations. I wish I had. THE ONLY GOOD THING ABOUT OUR EXPERIENCE HAS BEEN ONE OF THE MED TECHS, [name removed]. SHE'S AMAZING AND DESERVES A RAISE.

Do not move to the Ivy under any circumstances!!! It has declined so much over the past nine years my parents lived there. All its services are poor and is just a money-grabbing, depressing place to live. Now it’s been taken over by a corporate giant that squeezes every drop of money out of its residents. The food and services have become so poor, and with staff turnover, no one takes any responsibility for all of the problems. If you end up needing a caregiver, they double-dip— you have to use their caregivers along with your own. It was costing upwards of $[fee removed] to take care of my mother due to the extra charges. We’ve had to pay for cleaning and laundry that never got done. My mom was bedridden for a while, and they were supposed to come in to check on her regularly, but they did not. Food would be delivered and left in the kitchen where she couldn’t reach it for hours while she waited for someone to come in and give her her meals. The staff is turning over constantly, so no one r

dad's room was near a storage closet for used diapers. the intake staff was wonderful, but I had particular difficulty with one of the aids and had to file a complaint twice. they have great advertising and if they actually cared for their residence the way they advertise it would be great. There is a big disconnect between what they say and actually do. . There administrative staff talks out of both sides of their mouth. It is all about the profit and they don't seem to be aware of what is actually going on. I signed my dad up for activities and they never materialized. it is all about the profit. They don't live up to their claims and they are very expensive. I found much better care for my dad at Care home for much less. When I moved my dad from Ivy Park, he had been on hospice, not end-of-life hospice. So there was a hospice package left for him. Strangely enough, the morphine was missing from the package when he was transferred my dad was never given morphine for anything they had no explanation for it. It's a beautiful facility, but there are too many issues with the administration of care. It is unfortunate

If a family member is looking for independent living for their loved one than I give it a 5. If the family member has any type of dementia or cognitive impairments, and they want to put them in Independent living and they tell you they have someone who watches them, take to meals, etc. I would tell them to find another place that is an assisted living. If I had to rate it, I would give it a 2. And make sure that the facility will take their insurance, If they don't and something happens to their loved one the doctor on staff will not treat them.

This is just an introductory review as my mother in law has only been a resident at the memory care facility at Ivy Park in Huntington Beach for 6 weeks only- however we are extremely concerned that our family has made a bad decision- There seems to be absolutely Zero accountability as the staff is all too willing to "pass the buck"- IE- no off campus activities because driver is sick- What???? How about a Sub?? Same goes for activities- no leader available so no activities- What???? No one is willing to honor or relay to family members exact shower/bathing dates- Thus far it seems frankly horrible and we only hope with another meeting with head staff and if need be Oakmont Senior Management that we will not regret our decision- i will update this post to let you know progress or lack of satisfaction with this facility- Responsible and trustworthy elderly care is vital for our loved ones!!!

The staff to resident ratio is too low. It is a beautiful facility, but gets expensive very quickly if your loved one needs additional help. This facility is suited best for loved ones who are still independent and mobile. If they are wheelchair dependent, the care is less desirable. Also, CNA turnover is high, which makes it difficult for those in memory care.