Oakmont Management Group

We moved Mom from a comfy but dull Board and Care to the Memory care floor of Sunrise because it offered so much more stimulation, great staff and many things to do. We soon found out that all that glitters is not gold. The problem, at least on the Memory Care floor is that the staff to guest ratio is FAR too small. 5-6 care staff for 35 people with memory issues? No matter how great the staff were, they could not properly watch over and take care of the people that needed it. People that couldn't feed themselves had their meals plopped down and then picked up without ever getting a chance to eat! The whole hustling mealtime reminded me of meal service in coach class. Mom was left wandering around alone the very first night she was there despite her being a high fall risk. Her clothes got lost in the laundry. The phone system is a joke - I don't think we ever got to talk to anyone without being disconnected at least once or twice, and no one knows anything, you just keep getting transferred around. The initial rate quoted to you is a come-on - you are then surcharged for every possible little thing and the monthly bill climbs quickly. I am surprised that you don't pay by the sheet of toilet paper. Perhaps things are different in Assisted Living - but in Memory Care the residents really don't get what they need, despite the hard work of the staff. There should be at least 2x the number of staff there, and one person in charge that you can always speak to. Mom was moved out after less than a month to another Board and Care that we found with more activities than the previous one, and 3-4 caregivers for 6 people. If you are considering moving a loved one to Sunrise, please don't be swayed by the beautiful building and the nice people. Go to the different floors and watch how the residents are actually being cared for, and spend some time there.

Don't be fooled by the good sales pitch and the new very fancy facility. The care our resident received was sub-standard. Every time I came in I found he was not wearing his glasses, hearing aides, and once found him at the dinning table waiting for meal with no dentures in. The lower functioning residents wander into others rooms and staffs solution was to lock the other residents rooms when they came out, instead of monitoring the folks who wander. There are no safety pull cords and the residents don't wear alert pendants so when asked how they monitor I was told there are motion sensors in the rooms. I can't see how that helps if your loved one falls and can't get up. Management is not responsive to issues and does not return calls , and I believe staff are not properly trained or supervised. We only lasted 3 weeks of this experience and we pulled our resident out. We could not believe this was the standard of care they thought was ok. It's not about the money we were willing to pay the price they charge, but we were not willing to accept the bad care. We have moved to a new facility and are very pleased with all the above issues being handled properly.

I think that Hawaii Kai needs to work on improving their care for the assisted living unit. All of their staff members need to be a little better trained at doing their job. I do not rate them very highly.

This was very cold and uncomfortable feeling.

A visit to Atria Sutton can only be compared to visiting a very shady used car dealership. Offers are made to sign on "price only good for this second", just like the old jalopy with a 20 second warranty! There are better places with much better locations available than Atria Sutton. The management staff is very unprofessional. The dining room does NOT have table linens. Primitive child like entertainment for the old folks. Aesthetics to mimic a Hotel lobby...much talk about all the activities - yet all the activity rooms are empty. I would not recommend bothering with a viewing of this Senior Living facility.

I would not take a loved one here ever. They are understaffed, lie, and as far as I can tell have about 0 compassion for those in their care. They will suck you in with their schpiel and then take your loved ones hard earned savings, while not caring a lick for your loved one. Stay away - very far away from this awful place. I swear they sped up the death of my father.....

Didn't like the location itself, in the middle of flat Burbank. Something closer to the hills would be better

I was disappointed with Sunrise's tough sell marketing techniques, lack of full disclosure of prices and attitude of management. Beautiful facility but I would not send my loved on there.

Their staff members are inexperience and untrained causing major damage to the residents there. As far as it goes for our loved one they were not diligent with his medication, giving it to him on time or giving him the correct medication.

I am extremely unhappy with our experience. My loved one has been there and was never a fall risk. The community provided a monitor after my loved one falling. Since my loved one has had the call button monitor several times, and it has only been answered once. Overall my loved one's health has seemed to declined since being in the community. They have monitors in the resident's rooms. The staff are to be doing checks on my loved one in the evenings. The bathroom cabinet was to be locked at all times according to the staff during the tour, this turned out to false. The night shift doesn't seem to be attentive towards my loved one. If they had been checking on my loved one, they would have found my loved one sooner. I have asked the community for the care and medication logs, it turned out that my loved one was being double dosed on medication. This should have been concerning to the staff. The internal pharmacy has reordered medication three times and they don't have access to do this, as we were wanting to use our own pharmacy. When I visited my loved one recently my loved one's blood pressure was off the charts, and my loved one wasn't feeling well. We ended up moving my loved one to the hospital for care. I wish the caregivers would have noticed this prior to me having to say this to them. I also, wish the promises were fulfilled that were promised during the tour.

We had a horrible tour experience. Our tour appointment was set, and the night before, the administrator called to let us know that she couldn't make it, but another employee would be there to show us around and answer all of our questions. We showed up for our tour, and she had sent the maintenance man. He was very nice, but he couldn't answer any questions. Same with the girl at the front desk - she was very nice, but she could only answer a few of our questions. I was very disappointed in how unprofessionally the administrator handled the situation.

My father recently passed away with the corona problem we could not go in to pack his things they told use what day and time to pick everything up it was packed sooo poorly it was disrespectful they weren’t ready at all I gave boxes and bubble wrap and tape they threw my moms good china with nothing to protect them and 200 year old crystal glasses with no protection they don’t care about anyone but money these are older people that yes have money but need to be treated with respect always I would not recommend this place at all

They misled me to believe, after their professional assessment, that they had the levels of care to properly care for my mother. They do not. They are under staffed. My mother passed away two months after admission.

DO NOT BRING YOUR LOVED ONE HERE!!! Sunrise is a disgrace. My mother had been at the facility for way too long and the level of neglect is astronomical. Sunrise purposely understaffs at night when the residents need the most care and attention and after dinner they are left begging anyone passing by to please help them...go to the bathroom, find their room, tell them where to go etc. and there is NO ONE TO BE FOUND. The residents are left in a room with zero guidance and a staggering level of neglect. I find my mother unattended in her her room, alone in the dark every single evening I come. It is the most enraging and heartbreaking thing a child can see done to their parent. Sunrise charges 7K a month for this kind of neglect and they should be sued to hilt for their money first business model... putting the care and attention of these poor folks at the bottom of their list. There is a staff of 2 people per 20 residents at night and the turn over is almost daily. Sunrise is a disgrace and should be wiped from anyone's mind if your considering this hell hole for your loved one. DON'T. STEER CLEAR OF THIS PLACE. Consider a board and care where only 6 people live in an actual house with real, actual care and attention.

DO NOT BRING YOUR LOVED ONE HERE!!! Sunrise is a disgrace. My mother had been at the facility for way too long and the level of neglect is astronomical. Sunrise purposely understaffs at night when the residents need the most care and attention and after dinner they are left begging anyone passing by to please help them...go to the bathroom, find their room, tell them where to go etc. and there is NO ONE TO BE FOUND. The residents are left in a room with zero guidance and a staggering level of neglect. I find my mother unattended in her her room, alone in the dark every single evening I come. It is the most enraging and heartbreaking thing a child can see done to their parent. Sunrise charges 7K a month for this kind of neglect and they should be sued to hilt for their money first business model... putting the care and attention of these poor folks at the bottom of their list. There is a staff of 2 people per 20 residents at night and the turn over is almost daily. Sunrise is a disgrace and should be wiped from anyone's mind if your considering this hell hole for your loved one. DON'T. STEER CLEAR OF THIS PLACE. Consider a board and care where only 6 people live in an actual house with real, actual care and attention.

My wife resided at Sunrise of Palo Alto until her death on [date removed]. The Palo Alto Sunrise agrees that it owes me a refund of $1,173.12 for the fees covering the period after her death. I have been trying to get the refund since [date removed] with emails, letters, and telephone calls, but have received nothing so far, and no explanation for the failure to pay!

Don’t let the description of all the bells and whistles fool you. This is corporate run, nothing personal. 3 GM’s in 3 years. Never any follow up. The memory care was a huge disappointment. If you’re considering this as an option, go at least 10 times unannounced at different times. I felt the staff was young and the manager of memory has an attitude. We moved our mother into a smaller senior nursing home for less than half the cost and have better communication with a mature respectful staff. Please save your money!!

Beware! Bedsores and Ripoffs! This is a bad place. My mom moved there in July, walking with a walker and by the following March, she was completely immobile and had a BEDSORE! They had her on tons of dangerous meds, so that she was completely out of it mentally and could not hold even a simple conversation. Unacceptable for the most expensive assisted living in La Jolla!!! They do not keep the rooms clean. The staff is overworked and there are only 2 caregivers at night to take care of 2 floors of residents. The wait times - my mom would have to wait 30-50 minutes to get help for the restroom. On her very first night, they did not come for over 30 minutes after she pressed her call button (which constantly broke and had to be repaired and/or changed) - devasting for my mom, first time in a new place after 45 years in her old home - she had to call 9-1-1 because she was so scared. Later we found out, several residents call 9-1-1 or yell and yell at night because Sunrise is so understaffed and cannot take care of the residents in time. The administration lies and lies and plays dumb (or are super dumb?) - they just keep asking for more money every other month, even after they admit they are not doing their jobs! My mom was afraid of the administrators - they constantly lied and were rude to my mom and my family. At the beginning, they tell about all of the wonderful things they do - ALL LIES. They show you the bath with the music and candles but it is like pulling teeth to ever get one arranged!!! The only good thing about this place were the caregivers - they are dedicated and very caring - but they are so overworked and understaffed, they cannot possibly do their jobs adequately- unfair to them and to the residents. We moved my mom to a wonderful, new place - she is regaining her mobility, but may never walk again because of the damage Sunrise did. She is off all of the heavy meds and is happy conversing in all kinds of topics and has her complete memory back, thank God! Both her doctor and her P/T were shocked at what a different person she is now. Sunrise of La Jolla damaged my mom permanently and caused her and our family so much pain and distress and was completely unnecessary. We researched and thought we were making the best decision but made a terrible choice - since we left, we have met many people who had similar problems and issues with Sunrise. DO NOT PUT YOUR LOVED ONE IN THIS HORRIBLE PLACE!!!

Looks nice but that's it. I wouldn't advise keeping loved ones here.

The place is wonderful but I encounter the most rude people who works ther 8 hrs a week. I am a private caregiver for one of the client and this is what happen I order breakfast for her and they delivered in 30 mins its wonderful.At lunch time I do the same thing I order for lunch 11:30am,I follow up my order after 35 mins they said “they will deliver there shortly, I follow up again 12:15 I call again to follow up because my client is really hungry and she needs to take meds so I offer my client if I can go downd to the Kitchen and pick up her food personally and she said I dont think they will allow you to get the good in the kitchen, they always delivered my food here. And one of the important thing I cannot leave her alone because she is totally blind and deap in case what happen to her its my responsibility,anyway 12:45 I call again and they said in 15 mins they dont place the order thats why and my client is really mad because she is hurgry and I keep telling her I m sorry because lunch time usually the busy hour for them. I call agaid at 1:45 and they said she will follow up almost 2:00 pm My client is really hungry finally they deliver 2:00 o’clock and the caregiver who works there his name is [name removed],he came with an angry face and he hand me the food and he said nxt time you should go down and pick up the food with loud tone if voice instead apologize he is rudely said who is your agency I will talk to the nurse and I will charge my your client for delivery and he turn back away fr me with an angry voice. I called the front desk and I will try to explain what happen and what [name removed] acting in frint of my client they dont listened to me, instead One of the employee came up to the room and her name is [name removed] and she said to my client can I talk to her outside for a while and she close the door and I said please dont close the door because she is not stable in he high chair eating and she excuse me I been working here for so long and I am her nurse..and she talks to me rudely instead of saying what exactly happens between me and the cg.I’m trying to explain my situation and she keeps bragging that dont you know I am also a director in this facility [name removed] said to me. So I answer her back “you dont need to tell me your position here yiu have to lusten each side and she said no no no I was there when you called and I can here your voice and said si many thing that I dont understand..I was so mad because how does she gets that position and she is rude and no manners .She said I have to respect my clients and she turns back away from me and I said “I do respect my client thats why I do everything to give her lunch on time, and I said for giving my client lunch food at 2:00pm its an abuse for erderly. and she turn back with bad looks.” For me its a horrible experience for 15 years as a caregiver , this is my first and last to work there and also I have a lot of clients that asking if where they can live in the future but absolutely nit reccommending that Atria Sunlake...very poor service 0 star for me