Oakmont Management Group

BE VERY AWARE OF SIGNING A CONTRACT WITH THIS COMPANY! We were planning to move my dad into this campus last year but due to COVID it couldn't open and we had to find another place. I would have positive things to say about Oakmont if it weren't for the fact that they owe me my refundable deposit of several thousand dollars and refuse to return it to me. I have reached out repeatedly with absolutely 0 response. I am obviously upset that my money has gone missing, but in addition, if this is how this company manages money I would NEVER trust being in a long-term financial relationship with them. Please take this into consideration, if you have enough money to afford this place maybe you are not worried about unfair financial practices, but really who knows what else might be mismanaged. I'm not sure if it is just simply oversight or if I'm being downright scammed, but either way it's inexcusable that my multiple calls and e-mails have been completely ignored.

When my mom moved in she was suffering from arthritis but able to walk with a walker. Her condition worsened until she could only stand and pivot with assistance. Oakmont staff wanted to use a hoyer lift to transfer bc they were concerned about falls. Mom did not want to lose the ability to stand but finally complied. Oakmont transferred her using a lift for ~2 mo before issuing a 30-day eviction notice saying she exceeded their care abilities. They kicked her out for being reliant on a tool they asked her to use. The agreement states Oakmont provides "assistance with bathing, grooming,... ambulating, toileting and transferring." It does not say that they won’t use a lift. We asked them to reconsider. They would not. I noted COVID makes finding a new facility difficult & requested 15 add’l days to move. Oakmont refused. Their lack of empathy & flexibility was astounding. I don't want anyone to undergo the hardship, stress, & unexpected cost of moving out we had to endure.

There was not enough staff members to residents, and the management is not good. We have nothing good to say about this community. Walking in, it looks like a nice place, but when you get into the internal of the community it is like hell on earth. Only good thing we can say, was that it smelled good when they baked cookies.

The residents are well taken care of. Care staff is always helping going above and beyond. The building and my mom's room was always clean. The front line staff is the ONLY reason this place runs well. Management is horrible. They are not transparent and always give you the run around. The nurse never comes out of her office and didn't know who my mom was by name. Staff always looked overworked and tired but still provided excellent care. During the pandemic lockdown they still did tours and let family members in if they were on the director, [name removed], good side.

Just received 2 ambulance bills from City of Escondido for my father that was a resident at Felicita Vida. They totalled over $4,000. Felicita failed to provide them with my father's insurance information and therefore he was billed personally at the facility where he no longer resides. Again, he was there in June, 2019, for only 5-6 days and spent 2 of the evenings in the emergency room because of Felicita's inability to take care of his dementia related problems. So the City just sent the bills for JUNE to my father personally at Felicita Vida. They in turn crossed out the address and forwarded them on to the family. They still have all his medical information, so why didn't they provide this to the City either now or when the incidents happened? Another example of poor organization and run facility. Please be aware of the inability of their care regarding dementia related patients. They are not trained nor staffed properly. My father is currently residing at Silverado Memory care in Escondido and is doing wonderful. ALL of their staff are completely trained in memory care and dementia related patients and treat everyone with such compassion. He is happy, well fed, clean, and engaged. Remove review 1.0 star rating 7/19/2019 Previous review This facility is better suited for someone only needing assisted living. If actual memory care is needed due to dementia, especially if your loved one has any type of outbursts, please take them to Silverado Escondido Memory Care Community in Escondido, CA. All of the staff are fully trained and equipped to handle even the most difficult of patients. Please keep in mind, anyone with dementia has no control over their actions or thoughts. Felicita Vida does not have the staff or training to provide the care of a dementia patient. After my father being there less than one week, two evenings in a row I was called at 2am and said they were sending him to the emergency room because of his behavior. This was after they said they could handle any type of dementia patient. They suggested Silverado Escondido Memory care as a better place for my father. Silverado is expensive, but your loved one will have the best of care and treated with love and compassion. For your loved one's sake, find a way to afford it and avoid the stress and confusion on them being sent to the emergency room and then eventually being moved to another facility. I no longer lay awake at night worrying whether my father is being treated well and is safe. Read less

Run down, rumored to be having labor troubles and health violations.

If you are in your 80s and on the way to living in the mentally assisted facilities this place is great somebody younger than that and has mental capacity to know what is happening to question the quality of the food it is impossible to stay there especially at the prices they charge

This place is terrible. The management is terrible and there are residents leaving left and right. The director has no business holding the position. They take no responsibility, they just give you verbal words and there’s no follow through or back up. Just as one example, something happened with my loved one where they wound up in the hospital for 6 hours alone. We gave them 4 different numbers and they only contacted one and left a voicemail that wasn’t received until early the next morning. We tried to talk with management about it and all they said was “we’ll look into it and get back to you.” My loved one has lost a significant amount of weight since being there as well. They said they would be monitoring my loved one’s weight while they were living there, but they never told us about the weight loss because they never monitored it. I told them about my loved one’s inability to eat hard foods and it took them several days to get food that my loved one could actually eat. The facility has a huge turnover rate and they’re always short staffed. Anytime I try to make a complaint or voice my concern, they don’t do anything. It all just gets brushed under the table. That I know of personally, there are 3 residents that have already left and 2 more that will be leaving. The management there shouldn’t even be in charge of dogs, they don’t do anything. The place is awful and I feel horrible for the residents that are still there.

Unfortunately I would not recommend this place to anyone. There have been 5 Executive Directors in the last 4 years my mother in law has lived there! This community is managed poorly from the corporate level and with the exception of a few people, the staff is in constant turnover. Food quality is not good as chef's keep leaving Sunrise. Elevators are constantly broken and the fire department is always over to "free" either a resident or guest from the elevators. Not enough staff especially after hours to even open the door when a resident returns after 8 pm from an outing with family. It's clear that the organization is not willing to invest in the property or it's staff yet Sunrise keeps raising the rates every year. They are not interested in your loved ones...just your loved one's check!

Do not place your loved one here. The care was ok a few years ago . 2016 everything changed. There is no communication and the administration is only interested in making a profit from your loved one. The leadership cannot manage the place. Large turn over so the care for your loved one suffers drastically. They forget to take them to meals. They mess up their medication. Their healthcare decreased. They do not call when there is something wrong with a loved one till it's to late. The nurse staff does their best but the administration is unorganized and the person in charge of caregivers has no medical or leadership back ground. The room smelled of urine often and the carpets never cleaned. You pay a lot of money for a nice room and the basic fixtures and water / toilet doesn't work. The food was good a few years ago but in 2016 the food was like TV dinners. Several times our loved one wasn't brought to their meal and when ill wasn't offered food. I saw several times the residents being left outside and caregivers complaining about having to spend time with the residents. The caregivers/staff could be often found standing or sitting in main areas chatting with each other instead of caring for the residents. I could hear their call buttons go on and the staff would laugh and say they will get to it later. Seemed that this year the over all Staff became very unhappy and their work ethics changed. They just didn't want to spend time with residents and work to make their lives enjoyable. I am thankful I no longer have to worry about my loved one anymore. In a much better place .

Had a wonderful tour, and had planned to bring my parents in for a "trial run" for a permanent stay. However, at some point the sales associate who gave me the tour disappeared, and was replaced by a terrible woman who was rude, dismissive and said they didn't do respite care after all. I am so disappointed, as this place seemed like a slam-dunk for my parents.

Our experience with Valley View Gardens was not a good one. The facility itself never seemed very clean, and had a noticeable odor. They had a poor resident to staff ratio, and care staff were always hard to find when you needed them. They also really need to improve the food. Other than the activities director, who I think was wonderful, I was disappointed with the whole experience.

My Father's pendant was not working and he fell trying to go to the bathroom by himself. He broke 2 vertebrae in his back and may never walk again as a result of this fall. While falls are very common for seniors, there is a distinct chance that we could have avoided the fall and fractures if his pendant was working. Felicita Vida management never formally apologized for this pendant failure. They continue to lure people in with 10 min response times that are not realistic. They have no system in place that notifies them when a pendant is offline or not working. This should be very scary for anyone considering this place. Since Mar 2016, there has been significant employee turnover including the most important people: Executive Director, Assisted Living Director, Chef, Med Techs, caregivers etc. This is very troubling since the facility just opened in 2015. They seem to hire very young & inexperienced care givers who, while are very energetic & willing, need more training to "know" the right thing to do. For how expensive this place is, the food is just okay and really needs more healthy fresh greens (not just lame salads) and fresh cut fruits. Too many carbs and sweets. The facility is nice & new and the sales gals are great. You would be very wise to dig deeper & ask about how many/why residents have moved out recently AND also understand how the new management is going to deliver great care of your loved one.

My review of this place can be summarized in several words: DON'T GO THERE!!!! I toured the place while looking for a memory care facility for my mother. The "sales rep" assured me that the staff was well-trained and experienced in dementia. HAHAHA, what a joke! When I checked my mom in, I was shocked!!! My mom was left alone in her room for many hours, without any activities or other engagement. They're seriously UNDER staffed, UNDER trained, and POORLY run, and should loose their license. Basically, I was paying thousands of dollars a month for a room for her to sit in! After a week, I removed my mother, knowing that I could not subject her to the woefully substandard care she was getting. The place is run by a corporation in Carlsbad, and they refused to fully refund my money, forcing me to take them to court to recover. BE WARNED: AVOID THIS FACILITY IF YOU WANT A QUALITY FACILITY FOR YOUR LOVED ONE!! PS. As I learned the hard way, this same corporation also manages "[Removed]", another joke of a "memory care" facility in [Removed], so I strongly recommend that you stay clear of that facility, as well!

Constant reminder to bathe parent. Have found parent wearing same clothing for several days at a time. I've had to bathe and change clothes numerous times. Once I was told he had not been bathed in a week. Makes me wonder if he is getting his medications regularly. They workers seem to be over worked, When I went through the tour I was told nothing was need except my parent's clothing. Since then, we are reminded to bring gloves, towels, diapers, toiletries. All those items should have been requested from day one.

Our loved one has been here for many month. This facility is such a disappointment with high turn over of staff. They have gone through three executive directors in less then a year. Our current directors main goal is to increase fees and income while not having enough staff to follow through with resident care. Many families are very unhappy and unsatisfied. Changes are underway, but it looks like many more months before we have any stability. Main Goal is to get residents in, with no idea of how they will retain their staff or quality of care. Many many many broken promises!

the memory care is seriously lacking the management at this facility lacks compassion for patients and family and needs serious training of there staff a handful of really wonderful care givers but the overall very lacking starts at top. management shows no knowledge of what dementia and Alzheimer is. only want docile drugged patients that they can ignore and stick in a corner. these are people that once lead productive and meaningful lives.

We moved my Dad to Villagio several months ago. At first, the service and care level was acceptable. Recently, the care level has declined significantly. My Dad has Alzheimers and has for several years. About a month ago, we went in and the staff was physically attempting to pull him up in an unsafe manner. With his Alzheimers, he became frightened and resisted. Fortunately, we walked in about that time and told the caretakers to leave him alone. We calmed him down and were able to have him stand. Now, my Dad has been overmedicated. There is one particular nurse who seems prone to not following orders and gave him Adovan when he was already unresponsive to verbal requests. Obviously, the Adovan made him more unresponsive. I will be moving my Dad as soon as possible and filing complaints with the state.

Management of the memory care facility does not understand the symptoms or needs of anyone with dementia or Alzheimer's nor do they care to. This is a profit based business with shady business practices, severely understaffed, and incompetent to the point of highly dangerous for the residents in their care. Training and compassion are significantly lacking so please do not let the pretty, fancy façade fool you at this facility. They should have invested their money in the residents care rather than the furnishings in the lobby. We should all want better for our loved ones living with this diagnosis and I encourage you to demand it for them with higher expectations of their caretakers being paid to do so. I'm not sure how this management team can sleep at night knowing the disservice they are providing to our elderly and ill community. I hope change for the better and education of this disease is on the way very soon!

The Villagio really screwed up. They did not provide the right type of care [removed]