Oakmont Management Group

Oakmont took over a mess from Sunrise and somehow made it worse. My family member arrived in April and I am relieved to say that we moved out last week. While there are a handful of caring and competent caregivers and staff, it is wholly inadequate to compensate for the absent leadership, structure, process, and communication. The range of issues we've had span a wide array of critical safety concerns: 1) Unresponsiveness to pull cords and pendants 2) Confusion & miscommunication on medication orders 3) Unreported falls/injuries 4) Inadequate food resulting in rapid weight loss 5) Failure to test symptomatic residents for covid, to immediately provide isolation space, to notify families. Given the price tag, I was hoping for not just the above safety and aspects of care, but also enrichment and activities as well. Unfortunately, I feel like we've wasted months of precious time (particularly for someone with dementia). No loved ones & families should have to go through this.

While they would like to start over with a clean slate given new owners, the toilet has not been flushed so to speak. The majority of staff have been hired with NO previous training or qualifications. Current families are moving their residents out as quickly as they can! This is due to the lack of proper care and staff shortage. Mgmt refuses to commit to a staff resident/ ratio. The rates are extremely high and if your family member needs extra care, expect the monthly rate to increase! Due to the chronic short staffed situation, many families have felt pressured to bring in their own extra help. Residents have managed to escape the facility on occasion and the families were not notified. The advertised daily activities were a huge draw but this is yet another promise that has fallen flat due to short staff. Medications are not given at the stated times they should be and many families suspect that there are several instances where the medications were not given at all.

They made the facility sound wonderful when I moved my mom in, but they continued to have a lot of staff turnover, there weren't enough staff to adequately care for the residents or provide stimulating activities for them, as had been indicated. Most of the time when I visited they were just watching tv, playing bingo or jeopardy, which most couldn't understand. There wasn't much one to one interaction and a lot of the time people were just sitting alone with nothing to do. The staff didn't seem to care and didn't appear to be trained sufficiently to care for residents with Alzheimer's. I believe my mom;s mental and physical health suffered under their care due to their lack of care or training. When her mental health failed, as it does with Alzheimer's patients, the staff didn't know how to handle her outbursts, and we were asked to leave. They had no problem taking our money until she became hard to handle and then they didn't want anything to do with her. Once in a board and care facility, she had people who knew what they were doing and that actually cared about her well-being, and it was less expensive. I will also add that when my mom fell one day in the hallway another resident's family member saw her on the floor and told the staff member on duty and her response was "who is it?" Once she was told the name she then said "Oh, she does that sometimes" rather than getting up and checking her right away. It wasn't until the lady said I've never seen her do that and she looks like she's in pain. My mom had fallen and fractured her arm.

Memory care is filthy. Save your money this place is expensive, dirty and subpar. There's a complete disconnect at this facility where staff don't want to clean anything or even shower residents because they rather watch YouTube on their cell phones. If you want your loved one to be rudely spoken to by new employees on Night Shift who don't want to identify themselves or wear name tags this is the place for you. If you're okay with your family contracting fungal, Uti and sepsis infections and residents having injuries saying female staff beat them on the head; you've definitely found the right place.

Would not recommend Ivy Park for anyone suffering from high blood pressure or memory issues. This facility does building alarm testing multiple times through the day and also every night at 11PM and 5:45AM, it is incredibly loud. This type of noise pollution is shown to disrupt sleep, increase chances of illness, and reduce memory. They also disregard noise ordinances in the area and are unresponsive. (Will update if this ever changes)

Oakmont looks good from the outside but it is completely overpriced, mismanaged and understaffed. They continue to take in new residents who have needs beyond their staffing and so calls for help using the pendant emergency button go unanswered! Unsafe to have your loved ones here. The food is of the cheapest quality and tastes awful. Constant turnover of management, and there is no communication or consistency. They recently fired the one Recreation Director who was finally doing things right because she was spending too much money!! You will pay $8000 for a one bedroom with no additional services and it goes up every year and the services are completely lacking. They are cheap but charge exorbitant prices. Issues that are raised are never addressed, they just continue. Cannot keep staff , management, servers and care givers and are constantly understaffed. Residents are nice but they feel trapped and Mgmt takes advantage of that!

The food is constantly horrible. The staff is completely fake and not personable. Ask the staff to do something? I promise you won’t hear back in a long time. I never bothered to write a review for this garbage until I found shit in my food after having it sent back to the kitchen because my meat was raw. Yes a literal piece of shit was in my food. Pay a different place for your loved one to stay at unless you hate them and want to send them to hell because that’s what the ivy park experience was for me - hell

My Mom moved to this facility over 2 uyears ago. The food was great for about 6 months after she moved in. No amount of complained by the residents has one any good. The terminated the head chef about 4 months ago. The new head chef is just as bad or worse. Many of the residents including my aged Mom say the food at Loaves and Fishes is bettr thanwhat they get. Breakfast oks okay. Too many tomato based food for these elderly residents. No seasoning and very tasteless. Two nights ago one of the residents was so upset that she walked her plate offood to the central kitchen and left it, That night everyone in her cottage where my Mom resides didn;t eat their meal. I am tird and fed up with nothing being done. Someone needs to call [name removed], the CEO of Pegasus and tell him to get his act together. His phone number is (mobile) [removed]. Complaints have gone no where for over a year. Don't move your familymember there if you want quality meals. Short on staff

The general manager [name removed] was absolutely terrible. She unilaterally decided my mom should be in memory care in literally after 24 hours in her position. You achieve this goal she sent my mom to the ER FOR A SIMPLE CUT. She then called the ER nurse and asked her to give a diagnosis of dementia. I was standing next the nurse while this conversation happened. We have moved mom because of this vendetta. Please note the frontline staff were amazing. If not for management we would gas remained

Oakmont of Riverpark did not meet the most basic expectations of care, professionalism, and responsiveness. The untrained staff, coupled with the dismissive management, created an environment that could have been more beneficial to the well-being of its residents. I strongly urge anyone considering this facility to explore alternative options, as the care and treatment provided here fall far below acceptable standards. Don’t let the modern and beautiful interior fool you; this place has a vast staff turnaround and a bad reputation in the assisted living community (ask other facilities, and they will roll their eyes, Oakmont is known for having terrible care and high fees). I wish I had further investigated and saved myself and my loved one the HUGE expense and grief! And even now, I am still waiting on my community fee return; they said they had it for me; I went to pick it up, and nobody could find it. They lost my $2,200 check; complete incompetence running this place.

It's for profit only. They don't have enough staff. They do not pay well. Always someone new everyday. They call the ambulance for "change of condition". Ambulance arrives, they say nothings wrong. Patient gets charged $[removed] for non emergency. Feces and pee in the rooms. Rooms stink. Administrators are bully's, they blame patients for having dementia. It's ridiculous! CDSS called multiple times, substantiated our complaints. Waste of money. We moved my father in law, he is now thriving. No emergencies, clean room. Attentive staff! If we would have left him at Oakmont he would have died!

Beautiful facility, and it stops there. !!! Their tier system is a total rip off. The quality of care was very poor, the food was average, if that. The activities, if you can call them that were joke ! My family and I complained constantly about the poor quality of care my wife was given. My wife was there for about 8 months and after our numerous complaints the director [name removed] told me that she would not talk to any member of my family, only me ! My wife broke her hip there and [name removed] literally gave us no information on how it occurred. It appears they were trying to cover up the circumstances of the incident. After my wife broke he hip I took her out of Oakmont and placed her at Mercy Care in Oakland. The care there was excellent. I was part of a class action suit. It was not about the care it was about things we were lied to about when we placed my wife there in 2018. Oakmont lost the suit. Terrible place !!!!!

My dad was at Oakmont of Lodi for 10 months before I moved him to [facility name removed]. The memory care wing at Oakmont of Lodi was horrible. Do not send memory care clients there. It was dirty and poorly staffed with constant problems.

It's very expensive but not worth the money. The sales staff is amazing but once you buy in, the care and admin staff are not nearly as friendly.

This facility is an old age home with lousy food and poor maintenance and activities. The apartment was nice, but the A/C-heating was not stable. They had ants and roaches. There's a constant change in poor management. They run out of food because the Chef's budget is too tight. The Chef is never around for dinner and there are problems with having enough wait staff.

I had my MIL at this facility since 2017. The care really degraded over time but it's been down right horrible since the last director left. For over two months, They failed to administer 5-6 medications and one of the medication was for stroke! Furthermore, they failed to alert me. Yet, that didn't stop them from charging me $[removed]a day/$[removed] month specifically for this care. They also charge separately for incontinence care yet I saw my MIL lay in soiled bed much too often. I finally moved her out and requested my refundable deposit. For two months, the director avoided my call in attempt to keep the money. I am going to have to do the small claims. Ugh. I typically do not write bad reviews but this is a pretty bad case. One does not expect such poor care of loved ones at any place let alone from a provider who charges so much.

We put our mom at Oakmont of Fullerton in [date removed]. Our first complaint was she did not get her clothes back from laundry. Always someone else's clothes. Second they did not help her shower. She needed help in turning on the shower and she could shower herself. I would have to do that when I visited her weekly. Then in [date removed], she was violently attacked by a resident there. A large man hit our 4'11"mom in the back of the head and when she fell to the ground he kicked her in her back and fractured her vertebrae. He was removed by the police and she had to be taken to the hospital. They showed no regard for her care when she was brought back from the hospital and did not give her pain meds The management can care less about your family there. Management did not even know my mom was brought back from the hospital and laying in her room crying.My mom was in memory care. There was no excuse for them not checking on her when she got back from hospital. Managers need to be replaced.

The first couple weeks were a honeymoon period, then it was awful. She only got one shower the whole time she was here. She had scabs all over her knees. She did not feel good and I called 911 and they did not want me to call. She had over a 100 degree temperature when the EMTs got there. It turned out that she had sepsis and she passed away and they had no idea and no one ever communicated with me. There were a few good staff members, but a lot of staff were just sitting around. Whenever I would call with any issues they were dismissed. It was a really bad experience. I would not recommend this facility for memory care at all.

I would not put my grandmother here after speaking with many workers at sunrise They are severely understaffed and treated poorly by management They admit people beyond their care levels and I would worry about their ability to care

This facility is very overpriced , [removed]/month for a 1 bedroom that goes up every year . Service is deplorable , extremely under staffed !! No response to emergency call button when there is a emergency ! Lots of Covid outbreak with horrible care while in quarantine . Five star dining is a joke ! Food is lousy , inconsistent, poor quality , badly prepared , often cold when it should be hot ! Care givers , medical staff , housekeeping completely understaffed ! Transportation unreliable . Executive Director is aloof and has no interaction with residents . She never attends town hall meetings and demands for change go unanswered ! Don’t waste your money . Marketing staff tells you all lies , don’t believe any of it . This is a true assessment of the facility !