Oakmont Management Group

This community was nice and the staff was friendly. We liked the food and they offered a good variety and options for special dietary needs. We did have a problem with getting the wrong medication delivered so I felt this was not a good situation and we decided to move.

Pretty facility. Clean and neat.

At the time that we toured the Sunrise of Walnut Creek, there was a very bad smell. It was more towards the locked down area. The memory unit was sad and gloomy, and after touring we decided it was not a good fit for my mother in law.

When I toured this location for my mother I had realized that they mainly focused on memory care and that it was for more sever stages of memory loss than what my mother had. It had a very institutional and hospital feel to it and I could tell this was not the place where my mom needed to be. The staff where all very friendly though and gave us lots of great information on there establishment.

A lot of billing issues. Communication is poor from the billing department. Getting statements submitted to insurance is frustrating. Turn over is very high in administration which leads to poor communication. My loved one lived there many years and there was no painting or upkeep. The walls got dingy and needed new carpet etc. For the price more upkeep would be expected. Staff is sparse. Trying to find a caregiver is difficult when visiting. The positive is many activities. They always have the residents up and active.

In October I had a tour with the community and saw that they were under construction. I did not get to see the rooms and it was an older facility. While walking around I saw some residents in the dining room but no activities or engagement happening. The staff were there but not as friendly. I also didn't get a good feel of what their program was like. I wanted a nice and modern community with an inclusive monthly price, they had many extra care costs. A little more exposure to what the resident are doing with activities would have been better.

Since I live close to the lovely community where my husband lives, he often wants to come home with me. There is nothing wrong with the care. They are doing a fine job with my husband, everything is very good.

I was happy with care that was received here. The staff was nice and friendly. The community was clean and taken care of. I liked that they did offer her activities to choose from. The community offered a good menu to enjoy. I would recommend other families to see the great care that is offered here.

There are a lot of things that were disappointing. They don't return calls, even after leaving numerous messages. The facilities aren't clean, there isn't dirt piled in the corners, but it doesn't seem well kept. The garden wasn't clean, with wires and broken bulbs around. I have been so dissapointed I think we are going to move our loved one. For the money they charge, I would expect things to be better cared for, I just don't feel like they are living up to expectations.

This community was fair with the care that they offered my father. He was not there too long, but seemed to like the staff who were nice. The community is clean with a few small areas for improvement. I think this community needs alittle help in a few areas.

I was not impressed during my tour with this particular community. The bedrooms needed a lot of renovations from the carpet to the paint and the furniture looked very old and outdated. The rooms also seemed very small with a very closed off floor plan. I would not want my mother to be living in this community.

Visited, but they only have one room available. No inside shower, mom will not like. Sales person was VERY nice!

This community is kept clean and is cared for. The staff work well with my dad. The administrative staff is not very responsive. I have not heard any complaints about the food. They offer a variety of activities. I would probably recommend this community.

Very nice facility, but a bit expensive for the size of the units - no rooms with patios or balcony and no view.

Good morning , Well it has only been in operation for a year. My mom has been there two months . Overall she is content but some issues have not been resolved . Example she would like larger portions of food her salads which are forgotten at times . The residents do not get enough fruits and vegetables. The care givers do try very hard in taking care of her needs. It is a very clean and new place . I would like her to get more involved with activities . She enjoyed a day ride they took them out. Don't know if she has done it again. Since I live in Idaho I'm not sure what all goes on there.( calif ) , just her feedback . She loves her salon days and craft days . My special thanks to each and every employee at the facility . Idaho

looks very nice but toooo much money

Facility was nice but our parents would prefer more independence.

I really enjoy the pleasantness and helpfulness of the staff they all remember your name which is nice they speak which is also nice really makes me feel good thank you

very large facility that is spread out. Looks pretty new but rather impersonal by the layout. Lots of clutter. Not for us.

I helped my aunt choose Vintage at Burbank and she's been there now for several months. I have been a bit surprised to learn, after the fact, that despite the high cost of this place, the people who live there have pretty much no say in the food they are served. Not that you can make everyone happy all the time, but the chef or whoever makes the grocery list apparently pays much attention to any of the ongoing requests of the tenants. For $5K or 6K a month, you'd think you could get toast on the bread you want or asking for some other kind of fish instead of Talapia (which incidentally has the LEAST nutritional value of all the fishes). I know that many elderly people have issues with their diets and a loss of appetite is common, so this really is not a small thing. I have another relative at The Village at Northridge and the food options there are amazing. Similar cost as well, so maybe we will be making that change for my aunt if they continue to be unwilling to hear from their tenants.