Oakmont Management Group

I’m writing this review with disappointment & concerns regarding the recent experience we had moving my uncle out. Unfortunately, the process did not reflect the level of care & professionalism one would expect from a community of this reputation, & I believe much of that stems from lack of leadership, care & responsiveness from [name removed], the ED. Despite multiple emails sent earlier in the week, I received no reply. It wasn’t until my wife physically went in and asked that we got the information we needed which was far too late to be helpful. This delay set the tone for what ended up being a frustrating & at times, alarming transition. I took every possible step to communicate clearly about our move-out plan: emailed the ED, Nurse, RCC, & even left a bright color printed schedule with timing details at the front desk, which was distributed by Benjamin who is by far the most professional staff & best concierge. There are many caring staffs at Oakmont, & we appreciate those tried to help.

If you are comfortable with up to 20 minute response times for residents requesting assistance and not worried about loved ones dying during that delayed response time, it's very pretty. Woefully understaffed and poorly managed. It's just not a good place for residents that need assistance. Decent senior facility, not good at all as an assisted living facility.

My mom stayed there less than a week. She was misled into believing the Oakmont staff who told her they have an independent living program. They don't. She found out very quickly as they wanted her to wear a tracking device and wanted her to check in & out every time she left the building. They were extremely rude when she informed them she was living out. What they could improve on our be most noteworthy feedback: they will mislead you during the recruiting process and tell you they have an independent living program but they do not. It's assisted living with all the rules and restrictions of an assisted living program

Their "memory care" center has no actual memory care. They have no actual nurses on staff. It's all what they call med techs. No certification to give medications. The person giving your parents their medication is paid $[fee removed] per hour. They don't know what to look for if there's a problem. CNA's? They call them CM's because they have no training there either.

If you value the safety of your loved one, DO NOT let them live at Oakmont. Yes, the building is lovely, and the sales presentation is great, but that's all. They honestly do not care about anything but money. They didn’t give my mom her meds on time, if at all. They say they're doing their routine checks, but they didnt check on her. They severely injured my mom by letting her fall out of the wheelchair while pushing it, then lie to the EMT who got called for the fall about how it happened. This place should be investigated for how horribly they treat their residents, I am appalled at how my mother was treated. They respond to the bad reviews and say "that didn't happen" but they lie!

Facility staff don't know what they are doing, don't coordinate well, and don't follow through. Service plans don't reflect actual support provided to residents. I also understand most of the management team are no longer there- you can read it to that any way you want. Ombudsman is currently looking into our concerns.

My mother died the week after Ivy took over. If it hadn't been for Hospice care I would not have kept her there. Ivy changed the nurses, became very cut and dried about what they would change. The food was all soft foods no real activities because they cut the activity directors hours and after my mom died they gave me Twenty four hours to clean out her room and still charged me for three days extra. No value for the money and I wouldn't recommend it to anyone who cares about their family member. Sunrise was a blessing before Ivy bought it!

Worse service by [name removed], been waiting for my mom's part of her refund for over 50 days and they just told me that I have to keep on waiting. My mom has mild Alzheimer's and she changed her mind the next day we signed the contract. They said they were going to refund her part of her down payment, which we had agreed on. They charged her for the entire month plus a down payment. My mom never moved in, they never gave her the keys. They stole her money and this is unacceptable and will take legal action.

My father stayed here for 14 months and the staff misclassified his level of care in order to charge a higher monthly fee in the memory care unit. When we informed them that he was moving the reviewed his level of care and determined that he was misclassified and offered a lower monthly fee if he stayed. A new management company took over the facility last year and there were staff cuts and no one follows up on emails or returns phone calls. Would not recommend this facility.

I lived here for 1-1/2 years. Fortunately, my family pulled me out after some bad experiences. I only got worse there. The staff is bossy, uncaring, and always “too busy to help.” There are one or two great people, but most obviously hate their jobs. The manager only cares about the money! We got charged for services they did not provide. Stay away!

Oakmont looks lovely when you walk in and tour. I was so excited to put my mom here. But months later, she stated falling all the time, sleeping all day, not eating or communicating. I was told her condition was worsening and she needed hospice. My mom was wheelchair bound, sleeping, not eating and covered with bruises from multiple falls. After a bad fall an employee pulled me aside and told me I needed to report Oakmont and move my mom out. I did just that!! My mother is a different person, She is happy, awake all day, eating 3 meals and using her walker. She is more communitive. At Oakmont she was over medicated and room bound so they could charge me for more care. SHAME ON YOU OAKMONT!!

The Ivy is a beautiful place, clean. But I didn't feel it was safe for my friend. They are a fall risk and with the physician not treating her when she fell and refuse treatment, that was alarming because of her insurance. The facility should known that. If someone looking to place their family member in the facility, make sure that the administrator staff let's the potential client that the physician on staff, will not treat their love ones if they have Kaiser insurance. And if their loved ones need assistant living, just don't offer independent living just because assistant living is not available. There are safety issues, and escorts are not always available, and there is cost for escorts to and from meals, exercises, etc.

This facility never should have accepted my mom. She was too acute with too high needs and her life was at risk being at this facility. She had a terrible stroke and could not feed herself, move, in diaper. I would come see her and realize nobody had changed her / moved her in 24 hours, food was left for her but never fed to her, and I overhead an aid saying crude comments to her when I arrived one day. I don’t trust them. I had to move my mom immediately to a skilled nursing facility and Ivy park oakland hills didn’t give me all her meds which we took a week to discover. After I realized she was given meds incorrectly (ie- crushed when should not be). I moved my mom immediately when I realized what was happening. I would never ever recommend this place. After I verbalized my feelings I had an Ivy Park employee agree with me - saying I was not wrong about my observations and if it were their mom they also would move her also. Then they wanted to charge us for the full month.

The residence compared well to other SF residences and we had high hopes for my mother when she joined the community 3 years ago. However, they were chronically understaffed, turned over management companies, management staff, and pharmacy management 3 times in 3 years. While there are definitely caring staff on the team, it was incredibly difficult to get consistent information on care being provided to my mother. When we finally made the hard decision to move my mother elsewhere, we were ghosted by management and have yet to receive the refunds for unused rent and care fees. Disappointing way to close out our experience.

When this changed from a Sunrise to an Ivy Park the quality of care became so much worse. Especially in Memory Care where they need so much more. There was one night where there were only two care givers on duty in the entire building - overnight! That's incredibly dangerous for our loved ones. And with only two or three people on duty in Memory Care with about 30 residents, how do they 'refresh' everyone in a timely manner when most residents require two people to attend to them. So our loved ones sit in unclean diapers for far too long and the medical problems that come from that only make them worse. Look elsewhere.

My loved one was only there for a month. She had clothes and towels go missing and the food was horrible.

When they moved into the Ivy their room was not clean and my son’s girlfriend had to do a thorough cleaning herself, especially the bathroom. After that I remember her saying the staff quality of care wasn’t very good and they didn’t get a lot of the attention they needed. They were moved as soon as a 24 hour care facility had space and they are very happy now!

My mother-in-law lived at The Carlotta in Palm Desert for a few years. In March of 2023, she moved from her casita (on site) to their assisted living facility where she passed away in August 2023. She loved living there! Unfortunately, as of today [date removed], we're still trying to get our large deposit back. We keep getting the run around and now nobody will return calls or emails. I had written a negative review before and another family contacted me because they too were having the same issue (their case is even older than ours!). It's terrible that a "nice" place like this doesn't want to give your money back. Based on this, I would NOT recommend this place. My mother-in-law would be so upset if she knew what her beloved Carlotta is doing to her family. P.S. The Carlotta had said they were using her casita as a model and that's why it wasn't sold. Why are we having to pay for them to use it as a model? Give us our money back and you can do whatever you'd like with it.

I would tell others looking that if a 100 year old dies or needs to move on the 8th of the month the bill will be for TWO months and the person or family receives a phone call and letter from a lying attorney in Florida. Two months notice is "required" ... Such vile BS. I offered to immediately pay a reasonable amount eg $[removed]. but they wanted $[removed]. plus Heck, they might get a person to pay AND re rent the room so get double. I do not recommend them.

I wouldn’t recommend this facility to anyone. My husband’s stay was a nightmare. Two days within his stay he fell because he was unattended on his left shoulder, until this day his doctor ordered PT and he’s in constant pain. Room was dirty, they left him in wet sheets overnight and he developed a rash on his privates. He was mishandled at night by two male attendants, which we reported. Last full day he was there I found his wet sheets with a dirty pull-up stuffed up in corner of his closet ! We moved him out next morning after 10 days terrible stay! Bad bad experience!!!!