Oakmont Management Group

Listening the recorded sales pitch while on hold as I've done now countless times over the years is quite painful! Often this long wait ends with "I'm sorry, she can't speak to you now." I can get through to my mother only about one out of five attempts.

I would advise that when doing the intake process, you should get into details about what expectations you have. If there is specific equipment/special needs, specify what that equipment is.

You need to really be invloved, to ensure that your loved one is taken care of. There were issues with the trasition of staff, including the Executive Director leaving. The food menus look okay. Paying more money than before. It was different going in during COVID.

Would not recommend

The apartment rooms are very nice, but sometimes the care givers do take awhile to respond when someone needs assistance. We also thought they would be able to assist with helping our loved one bathe and use the restroom but that is not happening.

Adequate

They gave a good tour, showed me everything, and answered all of my questions. But I thought it seemed just okay. It didn't seem as friendly as other places we viewed. The layout of facility was more closed off, and it felt sterile like a hotel.

Oakmont of Santa Clarita didn’t seem as down to earth as the place we chose.

We like the facilities here, they are newer and clean. We also like the kind demeanor of the staff members. However they could work to better their communication specifically regarding medication and health care in general. They also could improve their communication throughout the community.

My moms condition changed very shortly after we arrived, so it changed some circumstances for us. If you need information about the proposed charges for level of care, get that in writing up front. In my case they kept putting it off and I couldn't find anyone with that information. So, our cost for care doubled within the first month, even from a verbal estimate. They told me it would be max of [price removed]. They reassessed after 2 weeks and it was then [price removed], just for the level of care. I wasn't given any advance warning, which was inconsistent with their contract that they had me sign. So, the main thing is to know their cost up front before u agree to anything - it's all about level of care. Oakmont is a great environment if you are fairly independent and don't need increased care from their ala carte menu. It seemed to be a nice community, but my mom was on the cusp of needing more care and they weren't even showing up to give her that care. I found that concerning, especially for that price. Often times she'd be sitting in her room waiting for someone to come get her, and most times they wouldn't. She'd push her call button and they weren't showing up. For someone who needs more care it wasn't a good experience overall.

This community is clean modern, and nice. The staff doesn't have a lot of follow through, and there is no response to calls or emails from management. There is no ability to get to the right person. The medical technical room are very responsive. Some of the hiccups in the beginning could have been avoided if there was a care meeting in person at the beginning of my loved one's stay. The food is unappetizing for the residents and really bland. Overall the community is short on staffing, and the community knows it. Medication management, and bathing are a few of the care items the community is able to assist my loved one with. They do a good job. Changing of linens, the room, basic cable, housekeeping, all utilities, and three meals a day are included in the monthly rate. The activities director is amazing! The residents have lots of activities to choose from to participate in, if they would choose too.

This tour was good, we were referred by someone we knew that was close with the tour guide. This community was fine but there was no outdoor courtyard. This was one of the first places we toured for our loved one.

It is very chaotic here. Crescent Landing doesn't pay attention to those residents who are not high functioning. I would not recommend the community to others for their loved ones. I was very disappointed in our experience. The director was disagreeing with the family moving our loved one out of the community, and I felt this was inappropriate. In the beginning the staff was great to work with in the first couple of weeks. After that it was difficult to find someone to check on my loved one. Once we were in the community I felt it was a bait and switch from what was told to us. The front desk and marketing team members were great to work with.

The meals and dining service is definitely good, and they have plenty of activities between the movie theater, outings, a hair salon and movie salon. The physical point of view - the building is beautiful, the food is amazing, the community is spotless our loved ones room is spotless and she is spotless, it is a great value and the money is completely worth it. However, when it comes to the attention and awareness of our loved ones medical needs the money is not worth it. If they are able to get a handle on what is causing the individualized care to lake this would be an amazing community.

A random staff member showed me around the community and I never met with the staff member who I made an appointment with.

I did not care for this community too much. It was just something about this community that did not sit right with me and did not seem like the right place for my loved one. They did a great job with the tour and was able to answer all of my questions and give me all of the information that I needed.

I do feel for the workers, they really try their best to take care of all of the memory care residents and I know that is a hard job. It is a very nice place to have your loved ones. The only issues we have had have been with some of the residents. Overall I would recommend them to other families looking.

This community is an option however, there may be better options for your loved one to pick from. They do not have many activities due to covid at this time. However, I have seen some music and art activities for the residents to do. The food is very slow in coming to the residents and often times it is cold by the time that it makes it to my loved one.

This community was nice it was just not in the budget that we were looking for with our loved one. The tour was not the best and we did not get all of the answers that we were looking for with everything

They had nice staff, not the right fit for my loved one.