Oakmont Management Group

We had a poor experience at Ivy Park Seal Beach and moved out to another facility. The staff were very unprofessional.

The place was great when my father was ambulatory, but after he had a stroke, care was terrible. While they said they would be able to care for him until end of life, they were ill prepared to do so. He was left in his room 24/7 with occasional check ins. Never dressed or taken to the dining room. It was very sad and I was paying more then $[removed] a month at that time.

Ivy Park should only do Assisted living or only memory care for docile women, they don't know how to handle memory care for men or memory care patients that exhibit aggression; I had to pay for outside additional one on one care at their facility, because they are not properly staffed for memory care and are not trained to handle memory care patients. The memory care staff have to work the meal hours as wait staff and are spread so thin cleaning up after residence, they have no time to engage with patients and help them. The worst is they don't have restrooms near the activity & dining rooms in memory care; they require the residents to go back to their rooms to use the bathroom and then complain to the families when they wet them selves all the time. To top it all off the doctor that specializes in Dementia behavior that Ivy Park recommended to me for my father, had me move him to a memory care only facility that the staff is fully trained to handle just dementia patients, because she said Ivy Park can not take care of residents with dementia properly.

Not happy with them at all. They are short handed and have been through many employees as they can't stay staffed. Food has declined and the lack of reliable elevators have been an issue for over a year now. I would not recommend to any new clients. they suck in all categories. I wouldn't recommend anyone there until they do change their management company [facility removed] they are terrible and don't care about residents and/or families concerns. I also believe there's a class action suit against several of their properties.

18 minutes is not an acceptable time for a response to a request for help. The staff felt that was OK!!! Stay away!

Mother in law passed away. She was scheduled to move out within a week of passing. She was very unhappy with level of service received.

Have a camera in the room. Staff lied about changing my mother, bringing her food tray, etc. I had camera footage proving they did not check on her. This allowed me to verify she was being cared for as required and to call the facility when care was not provided.

It has been nearly a year since asking for a repair on a leaking shower. Now the ceiling is cracked and the water pouring in when the people upstairs take a shower. The refrigerator has been leaking for four months. The elevators have repeat broken and are not repaired for 3 to 4 months. Dining room is so understaffed that it takes 45 minutes to an hour to get one’s meal, and then it is often incorrect. At least 10 to 15 high-ranking people have left their positions, including the the chef, activities director, and driver. There are no replacements. The state of the art theater room has been inoperable for months on end. Covid protocol was abominable. The health department was called in to deal with the rampant Norovirus that just swept through the facility. The menu needs to be developed by a nutritionist. Meat at every meal without vegetarian options is unacceptable. The facility is pretty if you don’t look to closely.

My mother is a diabetic. We chose them because they said they specialized in it. They never managed it. She ended up having a mini stroke

Communication with administrative staff is abysmal. They do not return phone calls or emails. They have difficulty keeping staff. But the facility is clean and well kept. The service staff and the front desk staff are fantastic. The recommendation for pine park medical was not beneficial to my parents' health. But, the medical response staff is terrific. They've had a difficult time keeping g a chef, the dining rules are somewhat confusing, and the food is often only mediocre. They have few activities focused for men, and very few for those who are visually impaired. But they are constantly trying to improve. My parents have been happy here. There are some concerns about assisted living pricing and services, but overall it's been a positive experience

The care staff really does care and tries but the lack of good, supportive management works against their efforts.

The business office is horrible and will not get back to you, the business office should get back to paying customers. They should offer more of a variety of activities. but the people there are the best.

Some of the staff is great. Some not so great. The staff was very good when the lady in charge of memory care was there. Lacking in areas when she wasn't. It did feel uncomfortable working with people, like I was a tattle tale. Employees should be professional & taught to be. I wish I could make a huge difference in the next persons lives. It's going to take a village

We have been very disappointed in this facility. There is no transportation available which has caused a lot of problems. The food is inedible and both my parents have lost a lot of weight. A care giver hit my father but was not fired. I would move them out but it would be a very difficult task.

We had four months with Sunrise and I would rate them a 4-5. Since Ivy Park took over, it's been frustrating. I feel it's taking them a long time to stabilize and with all the turnover, the Memory Care area has been constantly low in staff/care. Always new faces who don't understand what my father needs and the costs went up. Cleanliness is a constant challenge, but good job. It was better under Sunrise, but it feels like Ivy Park is finally under control in this area. Every one is very friendly and everyone cares. We bring in Visiting Angels to supplement care because there's been so much staff turnover since Ivy Park took over and we can't count on consistent care right now. Sunrise had a wonderful staff, they knew the patients and their needs. Since Ivy Park took over there has been a high level of turnover in staff, constantly new care givers in Memory Care, so they don't have enough experience to provide good care. Good people, I think a year from now I would rate more highly, but right now this is a generous rating. Dad has gained 3 inches on his waist in a year. He likes the food! They offer more activities than my father is interested in, but it's good for the population. As for Value for Cost, I think it's very high cost for the level of care that we are getting. Overall, my father is very happy there and he is safe/in good hands. I just hope that the staffing situation stabilizes soon.

I had high hopes for this facility and have been sorely disappointed. It boils down to inconsistent leadership. No one seems to stay, from the Executive Director on down to caregivers. As a result, if you have a question or express a need, you get passed around and around, or worse yet, no one responds. For example, monthly bills are not itemized and it’s difficult to reach anyone to explain them. Weeks go by and in the meantime they add late charges, but no communication. From maintenance to administration to operations, there is no consistency. Moving a loved one into a care facility is difficult enough without the added burden of fighting for communication and support. We are in the process of looking for another location for our family member. At this time, I cannot recommend this facility.

My dad has been in Oakmont of Torrance nearly 3 years. Turnover has been rife at all levels, including the Executive Director (at least 6 since dad moved in) and the Health Care Director (at least 5 since dad came). Most recently both the Executive Director and the Chef left. The kitchen is poorly operated and long waits are common. Dining is supposed to be available 7am - 7pm, but orders are discouraged after 6pm. They have an "all day menu", but if you order anything but the daily special, it takes ages. We have even had issues with the care staff from time to time, including very slow response to emergency call buttons. In 2021, they had a great Activities Director, but she left some time ago. Her successors have not been as energetic or imaginative, so many residents simply do not participate. The last Executive Director tried to staff up to improve service, but his recent departure leaves us wondering what to expect other than continued price increases.

We chose Oakmont initially because its location. However, there was a huge gap between assisted living and memory care. We needed something in between. Also, there was not enough staff for the amount of residents. It was hard to find someone. Lastly the layout of the place makes one feel that you're alone. Ie. Long empty hallways. [name removed] moved out spring of last year so the rating is for the time she was there.

I can't speak to the meals because my mom stopped eating shortly after she arrived. They were very flexible with move-in. They were very accommodating and placed us in a temporary cottage and then moved her when her cottage was available. They have just changed management of the company. They seem to be very short staffed. They could have worked better with hospice. I am undecided as to whether or not to recommend them. We did not like the director.

Not the best experience for my friend. My friend was there a few weeks now. I have discovered that she has pressure sores and have fallen down. My friend never develop sores or fallen down. I am so disappointed in the care that she is in.