Oakmont Management Group

I would say their communication could be more organized. I would have liked a step by step outline of the process. There was some miscommunication in the beginning and we lost an apartment that we liked and I could have used a more step by step for the move in and drop off. They are all very kind and professional. The folks at the front desk are kind. Kyleigh the medical director is amazing.

In my own opinion Ivy Park is a beautiful place but overall I couldn't help feeling that the memory care side (Evergreen) is short staffed. My mom needed more care and attention than they could give her which caused her to lose weight rapidly and she also contracted Pink eye while in their care. I have no idea why Patient Zero wasn't quarantined but it spread and my Mother caught it. The short staff do they best they can do with to take care of the residents but the residents outnumber the nurses about 15 to 1. In my time visiting Evergreen I never saw more than 3 nurses working at the same time to care for the residents in that unit. Unfortunately my Mother was left unattended too much and her health was suffering because of it. She suffered from Lack of sleep and lack of making sure she was eating. If your loved one can feed themselves and voice their concerns to the staff then your loved one maybe a better candidate for memory care.

They were fast and efficient administratively. They did not actively integrate my loved one into programs and activities which meant she stayed in her room a lot.

My mother is a resident of Ivy Park due to her progressing dementia. While I appreciate the staff for taking on the difficult and important work of caring for individuals with memory issues, I have growing concerns about the level of communication and oversight. This facility appears to be “old school” in its operations, with little to no technological support that would allow family members to monitor care or stay informed about their loved one’s well-being. My mother frequently tells me that no one has checked on her or that she hasn’t eaten all day. With a phone call or two, I can often verify that she is wrong, but it’s unsettling that there’s no reliable system in place for family members to confirm day-to-day care without directly tracking someone down. Facilities that care for vulnerable populations, especially those with memory impairments, should have systems in place to provide transparency and peace of mind to families. Regular updates, meal and wellness tracking, or at the very least, consistent communication would go a long way. I hope the administration will consider modernizing their approach and implementing tools that improve both resident care and family engagement. In the meantime, I continue to advocate for my mom the best I can.

It's very clean and bright, the staff are friendly and it's a pretty convenient location. Nothing needs improvement, you just have to be the right fit to enjoy living there.

What I like the most about Ivy Park is the activities for the memory care residents, there is always something for them. I think communication between staff caregivers could be improved on

The place was beautiful and staff was very nice. Unfortunately their hospice setup wasn’t the best. They have hospice ‘come in’ daily but not there most of day. Hospice rooms have NO furniture, bedding, towels, tv, etc. I had to bring in night stand, lamp, chairs to sit in, and tv with stand( cable is provided. The place sent her back to St Joseph’s hospital where she laid in a hallway for 2 and 1/2 days before being moved to other hospice place which had beautiful furnished large rooms with 100% hospice staff, and my sister finally got appropriate pain meds!!

As you may know, the entire facility was just acquired and by Westmont before this happened, they lost the executive director and the whole place seem to be in chaos for a period of time. I have difficulty knowing who to talk to about what over there and they really only reach out to me for paying the bills. I am disappointed in the level of proactive interaction with family And with. Creating. Processes that support our needs with platforms that can be used to track progress. I hope that with the new ownership, they will bring a new level of technological efficiency and better leadership and more consistent staffing. My dad likes it there and I'd like to keep him there.

My husband is extremely unhappy here. He will not join in any activities. I feel like I was able to take better care of him at home. He just lays in bed all day unless I am here. He doesn’t particularly like the food although it looks very appetizing.

Overall my loved one is adjusting well. Staff is friendly and welcoming.

When we left they had activities person leave. Planned movies across the hall from my dad room never happened. My sister had to ask and after living there 4 months they figured how to operate movie so he finally see a movie. Assisted living was not something he could adjust to. My dad was there a total of 8 months. He grew tired of things that bugged him after a time. Menus not posted ahead of time. He got that weekly which made him happy. Excursions to casinos happened right before he left. He wished it could have been earlier. The place was nice just not what he wanted.

While everyone looked to be receiving good care, and the facility looked clean and welcoming, we did not choose Ivy Park due to the administrative staff not being upfront about costs. We made it well into the process, but realized at assessment that we were misquoted on costs for such things as medication management. We were sorely disappointed at the added costs, hundreds of dollars above ($[removed]+ above quote) above quote when touring. I understand that this is a business, but to be strung along like this, when they knew the costs were already high, was not just wrong, it was unethical. Sorely disappointed. When I confronted the tour guide, her response was defensive and rude, instead of being apologetic and humble. She came across like a different person than the sweet and caring guide we had worked with for several months while making this decision. That tells me a lot. My mom was in tears today, which was heartbreaking.

I really wouldn't recommend it to others. It was close to our home, the staff was friendly and kind. But the food was so dreadful that it only lasted 3 months.

The facility is lovely and the food is excellent. There are no outside bus trips that I know of except for Wednesday lunch at various restaurants. The main problem is that the staff sometimes say things will happen and they don't happen and we get charged for things that don't happen Please be aware that this facility definitely caters to those individuals without any cognitive impairment.

I'm not sure if would recommend others . We've had problems there. They don't really take care of them like they should (memory care). We had to hire someone to take care of our mom during the night because she kept falling. The person that takes care of her told us that they don't see her every 2 hours like they should

There have been some issues... like an elevator that was out for 3-4 weeks and my mom was "trapped" in her wing on the 3rd floor which is only accessed by that one elevator. Also some confusion about what exactly we are paying for in "extra services", as it seems like they aren't doing what we are paying extra for. However my mom is very challenging to work with so it is partly my mom's fault, because they try to help her and she says no. But then maybe we shouldn't be charged? Some of the hallways aren't in tip top shape, needs new carpeting, but overall the place is kept very clean. Staff are as friendly as one would hope. Again, especially since my mom is difficult... they are patient and try their best to help her utilizing different tactics. But sometimes she asks a question to the front desk and is met with "you'll have to ask your family about that" (when it's a simple question say, about her phone... how to turn the ringer off or on....., I'd hope they would just answer her question!) The quality of care is questionable simply because it's not consistent. I also wish they could play a bigger role in helping my mom choose foods for her meals that are appropriate for a diabetic. They notice she is eating pancakes, for example but don't say anything to her... she desperately needs help In This category. The value is fine for the area. One of the lowest prices in this area. Paying for the "extra" services seems confusing and the cost of that doesn't always make sense.

We picked them because of the price at first. Care fees are too cover nail service, battery service for hearing aids, a couple of other things. We both laughed when we heard that. She's never received ANY OF THAT!!!!! I requested a pro rate or something to be done, I had to ask 3 times before it was looked into. And then when is was, no one would explain it to me.

My room for the price is far superior to the one at my previous apartment. The health aids are very nice and helpful. When I first arrived I was lost. There was no one to welcome me. At my other place I met my ambassador the afternoon I arrived. He invited me to dinner and was there the first week to show me around and to tell me about activities etc are offered. The dining experience here is awful and the food could not be worse. The servers don’t know what they are doing and they run out of food. Some servers are rude and don’t come if you want them.

1. Used to absolutely love it, but things have changed in the past 2 years, and not for the best, in my opinion. 2. Quite clean. They do have some sort of recurring, multi-location issue with a water leak that smells like sewage, but they handle it quickly. The staff are very conscientious about keeping things clean and neat. 3. We love the staff. From the front door reception to the kitchen to the floor staff/caregivers... they are caring and patient and dote on their residents. The change in corporate ownership, however, has been a challenge resulting in a lot of turnover. Most of the staff with whom we've become close have left, and there are quite a few new people who are still learning their role. 4. We've had some issues, but the staff have been responsive. 5. There seems to be a good variety and attention to dietary needs. 6. There used to be activities running multiple times a day, and an activities director with boundless creativity and energy who led them... they used to take a group offside for short trips to have lunch or go to the park, etc, but that seems to be over now. I have seen bingo being played sometimes, and word games on the TV in the common room, but overall, the atmosphere is decidedly more sedentary and television-based. A musician visits the facility periodically, and everyone seems to enjoy that. 7. I don't know if it measures up to the standard we found when we first placed Trudy there. She's comfortable and safe; she has opportunities to eat good food and she gets the care we could not safely provide at home, and for that, we are very thankful. There are things I find very frustrating and that does color my opinion of the facility.

They have a very high turnover of staff. Lots of things fall under the rug. My mom was on the med program and they incorrectly dosed her, gave her wrong meds, gave her meds wrong time of day, said they'd do daily check ins and didn't but charged us for it. Part of rent is for the apartment to get cleaned once a week and my moms been there for 4 months and her room has only been cleaned 3 times and all 3 of those times we had to specifically ask multiple times for since they didn't do it on the normal cleaning day. The staff is friendly but many things that you pay a lot of money for and are promised don't actually happen and when you try to point that out and ask why things are not happening, it takes weeks to get a real answer and nothing is really done about it. The only reason she's still there is because they're one of the only places around here that offer a very low income option and it's the only places we can afford. They had the only elevator out for 2 months and residents in walkers were leaving their walkers at the top of the stairs and hobbling down 3 flights of stairs because there was supposed to be a staff member taking residents down the staff elevator but they rarely answered the phone or responded and residents were extremely unsafely trying to get themselves up and down flights of stairs and having to walk around without their walkers.