Oakmont Management Group

The staff members at Sunrise are wonderful and have done such a great job so far. They are providing an important service, they are resident focused and we do think they are trying everything to keep them happy and healthy. The meals are good, the activities are good and residents are just so happy.

The food has been a real challenge. The residents collectively feel the quality is poor and brought it up to management, so hopefully they address the issue. I think they're trying to mind dietary restrictions for seniors, but the residents find the food lacking in taste, everything is overcooked, meals are served cold, etc. I also think they have staffing challenges, like everybody does right now with Covid and the current work environment. Some of the staff there are fantastic. Some of them are just grumpy. I think their shuttle service is excellent though. They do a good job getting my loved one out to the store, and [name removed] who runs the service is great.

I'm very happy with Oakmont, I feel that my loved ones needs are being met aside from some moments when there may be a wait time for help. I do feel that they are safe there as the staff is very kind. With all of the positives I could say about this community, I have noticed that they are suffering from the effects of Covid. Their issues with staffing retention have effected a few different things. My loved ones health can fluctuate; there are moments they can do things on their own and other times when they may need assistance. In those moments when they do require assistance, they often have to wait a while. Prior to Covid, everything was almost perfect, but lately housekeeping has been backed up and is no longer a weekly occurrence. They're unable to keep up with their normal duties, and when they are completed they aren't done in a timely manner. I do believe that the staff are really nice because my loved one always expresses that and emphasis on how hard working they are. The one complaint from my loved one and other residents is that they can't get an itemized monthly statement from [name removed] in the billing department. She comes off very rude and bluntly tells them, "we can't do that", without any attempt of an honest explanation or reason. Because of her approach I'm sure there are some elderly residents who might feel intimidated and in turn, afraid to ask her for anything. The itemized monthly statement is important because they may want a physical breakdown of what they're paying for each month as that differs from person to person. They may also want to ensure they're getting the services they're paying for since a lot of things have been impeded as an effect of Covid. Thankfully, my loved one is vocal and is able to speak for themselves and receive what they ask for. It still concerns me because I'm sure there are plenty of other residents who aren't as alert or insistently outspoken. The activities director [name removed] is awesome! She walks around from door to door to encourage the residents to participate in activities. The activities she facilitates are great as well; they range from physical activities like volleyball, to interactive brain teasers like puzzles or bingo. She may benefit from having an assistant or some extra hands as well, but that also goes back to their staffing issues with Covid. The meals are good, but the dining aspect has been lacking because of Covid as well. They may not have as many servers, as the residents have to wait a while for their food. They've also been switched to plastic utensils and paper plates, which I'm sure was an adjustment. Overall the caregivers and activities director are amazing; and that's exactly what I was looking for in a community. They are very kind to my loved one and I do understand that a majority of my issues with Oakmont are stemming from their struggles with staffing retention due to Covid. If you have the opportunity, I would advise others to take a look at the perspective from other residents, as everyone's condition and experiences differ. I would highly recommend Oakmont; I have hopes that their Covid related issues will resolve as the world continues to reach a state of normalcy again.

our loved one enjoys living at Elk Grove; it's all inclusive and she likes the activities and food. we do feel that they could really improve on their communication. we've called several times to notify the community that we're on the way to pick up our loved one or to relay important information from her doctor. each time we call, the receptionist will transfer us to our loved ones cottage, but the call is never answered. sometimes we are able to leave a message and other times it will ring to no end - either way our call is never returned. this concerns our family because there is always someone in the cottage, so we're not sure why the phone isn't picked up. we don't call to have casual conversation, it's always for a legitimate reason and in some cases could even be an emergency. we hope that with providing this feedback the community will find a way to improve.

I feel comfortable with the level of care provided to my loved one. the activities could use some improvement, but its important to note that the director left so they are in a gap right now. the activities have also been effected by Covid, but they are working through it. I've found that there a different variables that fit different families when looking for a community, but I'd say this one is worth a look.

We chose Westmont of Milpitas because they were a brand new facility and also the location was very good for us. When we toured, the staff were all very professional. I knew what to look for since I had been through this experience not long ago with another family member and I was very impressed with them. Based on our experience, though it was short, I would recommend them to others.

We thought Ivy Park at Otay Ranch was great. It just wasn't in an ideal location for our family.

Our tour at The Courtyards at Mountain View was great. Really the only issue for my loved one was they do not allow alcoholic beverages. But I was impressed with them overall.

My mother is not very picky at all when it comes to food and she is struggling at this community. They do have a lot of activities but they are currently on lock down due to covid. If you are going to go to a community this is one of the nicest in the areas and it is a pricey community for what you receive.

Oakmont of Lodi was a nice place, and our tour was fine. It just didn't fit what we were looking for. It was a very big place, big enough where it seemed like you could get lost in the shuffle. Also the apartments were not as nice as the place we ended up choosing.

I picked this community for my loved one because of the friendliness that I felt when I went to see the community. They have activities like educational activities to games and more for the residents to keep busy, there are about 3 activities scheduled daily.

Our new Executive Director, [name removed] really helped us to feel more like a community. She keeps us informed and is so positive and cheerful. I'm happy with the way things are done here.

I think if you can afford to be here, it's a good place. I felt like there were great opportunities for my parents. It just wasn't a good fit, and it had my dad worried about the price. There was a change in staff, which made things very different administratively than when they first moved in, although the day-to-day stayed relatively the same. We did have to get to know a new reception staff though. Also getting responses to things that needed to be fixed in the apartment took a long time. I thought the food was good, but my dad said there were some inconsistency issues. I thought they offered a lot of great activities.

This is an excellent place to have an elderly loved one. The staff, food, activities, and care the residents receive all stand out to me. The communication can be difficult to have the staff return calls about my loved one.

Sunrise of West Hills is an absolutely beautiful facility. We decided against them because it all just felt very corporate.

There has been a couple of minor issues here and there but we have nothing but great things to say about the staff members. Everything is very clean and as you would expect. the meals and dining service is the primary area that is suffering which is because of the staffing issues but they are doing their best. The activities seem reasonably good, but our loved one is starting to show signs of memory loss so sometimes she forgets about what activities go on.

Our loved ones seem to really be enjoying the meals and dining service so far. They have had some health issues which has prevented them from doing the activities, but from what we have seen they look great. Based on our experience so far we would recommend this community to others.

This community was not as well managed as the choice that we were looking at for my loved one. I did not feel like they were the match that we were looking for.

This community was not as well managed as the choice that we were looking at for my loved one. I did not feel like they were the match that we were looking for.

This community had been hit hard by covid. It was really quiet and empty when I was there.