Oakmont Management Group

Independent and assisted living is entirely different from memory care--here and elsewhere. In memory care, my experience is that individual attention and consistency of care is not as good as in a well managed group home. Some care staff were outstanding; attentive, caring, and communicative with family. The administration was in disarray the entire time my mom was living at Santianna. It is now under new ownership and new management, so I am not aware of how things are now.

Oakmont has been an accepted experience.

Like about the community: It's well maintained, it's peaceful, there are tranquil water fountains and lush grass, the food is delicious, and the staff is all very friendly and patient. The onboarding process and move-in could be improved. Some balls got dropped by the staff. It's all fine now, but for the price we pay for this facility, they should've been better prepared.

Positive include the facility and some very nice staff. Not positive is being understaffed in the dining and caregiver team. Clearly, management was new and making it up as they went, had very poor communication and follow through on some items. You never saw the supervisors and above managers or directors. Onboarding was non-existent and we only heard from the Exec Director when we gave notice.

Decent place, kind people. The room rates start at $[removed] though, and this does not include any assistance fees. Also, from neighbors with family here, the rates increase sharply every year, like clockwork.

Today was worst experience yet. I arrived at 8 AM to visit my brother and he was still in his room. Staff was short due to employee illnesses. It was still bad They had maintenance staff helping get some of the patients out of their rooms at 10:30 AM an several of them hadn’t had breakfast yet. They need to be better prepared for these circumstances.

I would rate Ivy Park a 3 going down quickly. When my sister-in-law was initially placed, IP seemed a blessing. Clean, friendly attentive caring staff, lots of activities and ways to keep everyone engaged. But now after just a year, I'm seeing a large turnover in staff, clothes disappearing, TV remotes disappearing, community room rug hasn't been cleaned, probably since she's been there. I'm seeing that the meals are not set to dietary needs of the clients. There does not seem to be enough staff to efficiently work with the clients. The staff there do not seem to be happy with their job. A lot of the staff that were there when my sister-in-law came are not there now. What is really disappointing is that there is no delineation for clients who are higher functioning, allowing them more freedom or be able to go out into the neighborhood or on local trips. (With an attendee). As it stands now when I visit my sister-in-law, she seems to be withdrawn again. She only goes from her room to the dining room to the "great room" to watch "Heartland" which runs continuously...

Have negative things about the food service. Nice and spacious, clean, parking. Food service still not good. Just spoke to a resident yesterday who said the Luau food was not good and what’s written is not what they get for their meal. That said I cannot refer others to the Ivy. It’s say because the Ivy’s location and facilities are beautiful but the food services is the downfall!

This location is best suited for the easiest to handle clients needing the least amount of help. Not great for more difficult dementia patients. Med Techs administration of medicine is inconsistent between techs. Sometimes meds are not given causing chaos for the patients. Sales & staff build different expectations. Sales says no problem to everything. After you are checked in the response from the staff doing the actual work is quite different. Their sister location Vista Gardens does a much better job in communicating expectations and actually following through with difficult patients.

I did not care for Ivy Park. My Mom was in Memory Care at Ivy Park. The home had a real lack of leadership and training of their employees and they were always short staffed. The Ivy Park management team for Memory Care liked to hide behind closed doors and was very unapproachable. No teamwork at Ivy Park and no guidance or interaction from upper management. Hopefully things will change for the better there soon, because it is a beautiful facility.

However the place had lost their Activity Director 6 weeks prior to my mom moving in. I probably wouldn't have moved her there had I known that. It's taken another 6 weeks & she just started yesterday. The two part time Activity Director positions also aren't filled. Nothing has been happening in terms of activity. My mom is bored. She colors by herself every day for hours. No one is ever in the theater room. The residents were calling their own bingo numbers. Just overall frustration. Staff are leaving because they don't pay enough. They can go to other places who are paying $[fee removed] more an hour. There really isn't a Supervisor or Manager on shift in the late afternoons or weekends. Every day at 4:00, 20-22 mostly ladies come to the lounge for happy hour. They only have two round tables & they all sit in their chairs in a circle around each other. The residents have asked several times for more tables so they can put their drinks on the table but corporate said it doesn't look good. ????? I am getting ready to write an email to the Executive Director. I wrote an email to the Chef about the slowness of getting soup & salad & other things but he never responded. It takes forever to get an entrée. Just keep my name anonymous. For being a new facility opened in December they still have growing pains.

They need more staff in memory care. We would maybe recommend Ivy Park to other families based on the experience so far.

The staff are friendly and nice. My mother seems well taken care of

It has changed ownership and does not seem to be keeping up the high quality of the past. am hopeful that things will improve.

We experienced a lot of delays getting our mom discharged from the skilled nursing home, and Ivy Park was very helpful in guiding us through that process. We are concerned with the lack of communication regarding her care and the care itself. My husband visits every other day on average and her hair is rarely combed, her toe nails were very long, my husband requested they cut or take her to salon, a week later my brother in law cut her nails. No one bothered to update us on the request for her to go to the salon nor had they told us her toe nails need trimming. We've been asked to provide PPE like gloves including toilet paper!! This week we had to ask the staff to put toilet paper in her room. We've never once received a call from Ivy Park providing any sort of feedback or update about anything, even after asking to schedule a dr visit. On our first day there we noticed a staff member's interaction with a resident to be callus and somewhat condescending , I left in tears. I didn't say anything because I don't want to be pegged as "that" family right out of the gates. Facility is new and seems clean, but areas with high use like dinning room we've noticed the tables and floors are sticky. Air conditioning has been out of service for over a month, since before she moved in. One of the front automatic doors has been out of service for 2 weeks... just a lot of "little" things. We are planning on scheduling a meeting with Ivy Park to review all of these things. There seems to be a shortage of memory care facilities, so the alternative seems worst or would not work for our family due to proximity or just wouldn't be the best for mom. I will say I think she enjoys the food, quality of meals and diversity of food served. Another thing to note is she's become very pale from lack of being outdoor in the sun.

Things that were a "5": facility, quality of the rooms and common space. Activities for residents.

We have a nice apartment but with old appliances. Wash machine is ruining our clothes. Have complained but to no avail. We weren't told the truth on our tours. The food is wonderful. Surprised of having very little service in helping us. Even have to call emergency ourselves. Like the residents.

My husband needed two people to help him walk, but short staff put him in wheelchair. He fell 5 times in 9 days. Husband said he was scared. Residents walking up behind him. Ratio was 8-1. Med instructions were not adhered to. We brought it to their attention. Had to pay outside agency to have someone sit with him so he wouldn't stand up. $[removed]/hr for 12 hrs for about a week. Budget being drained.

Staff are very nice BUT they're so busy with so many patients that they don't take care of her like they should. My mother in law was falling at least 1 time a week at the beginning.

It was Westmont when my mother was there. The administration staff was incredibly helpful to us on every level. If they have the same staff. Food was ok. Only activities I saw was coloring and puzzles, nothing active.