Oakmont Management Group

This was the only other place in Salinas that I would consider. It's not so much what I liked about but what I didn't like about it. Villa Serra is really big. My mom has had a stroke so sometimes talking is difficult and I was worried that with that many people she might not want to be out amongst them so much, even though she is very social. My first impression wasn't great because you open the doors and you walk in and there are 15 people in wheelchairs all crowded around the front door. The carpet was kind of funky and the hallway was really dark. I brought this up with the woman who was giving me a tour and she said they were just starting to do some remodeling with painting and new carpet. I haven't been back so I'm not sure how that turned out.

My aunt has been there for 6 weeks and we got off to a little bit of a rocky start. They've had almost a complete personnel turnover and so they are, in my opinion, having a little bit of trouble getting organized. The facility it's self is lovely and everybody seem to be very nice and caring. I would say, right now, they're in transition and so are we so I'm a little uncertain about how things are done. I think part of it is that I need to learn their system better and part of it may be that they're still trying to discern who is in charge and who does what. My aunt has a need for insulin injection everyday and it's very difficult to find a place that can do that - Sunrise can. Everyone seems very well intended, I'm just not certain they have their new staff up and running. They're always very willing to listen to you or come to your aid. I need to learn their system a little bit better and I think they are still learning also. The attitude of the people is very caring so I'm hoping we can get the other little things ironed out.

They did not have any openings first of all. It was okay but it just wasn't as nice as another place I was looking at. It was clean but not as new. Otherwise it was a very nice community. I just didn't like that is was not as new.

It's clean and they make a huge effort to make it cheery with big greetings. It not luxurious or anything but overall they are head and shoulders above the place we chose, but we had to do that because of cost. He was here for a respite stay for about 5 weeks and he actually liked a lot of things about it but it was just more than we could afford for full time. It felt like he was noticed there. It was calm, more like an elderly holiday inn. It's different kind of depressing in some ways.

They were lovely. We chose another location mostly because it was closer to my mother, my aunts sister. It seemed a little large, like someone could get lost in the mix. It was nice and clean but the location was out main reason for choosing the other place.

Sunrise of Bonita was close to where my mother used to live. It was within our budget and had immediate availability. It is not a cookie cutter senior community, does not have the typical hospital setting to it and is really more home like. Although the furnishings are not antique they spent the time to make them look that way, which really shows how much they really are trying.

Visited on FRI 14JUN. VERY FRIENDLY. Room layouts are not what we are looking for. Setup as studio unit with no kitchen or room definitions.

However the place had lost their Activity Director 6 weeks prior to my mom moving in. I probably wouldn't have moved her there had I known that. It's taken another 6 weeks & she just started yesterday. The two part time Activity Director positions also aren't filled. Nothing has been happening in terms of activity. My mom is bored. She colors by herself every day for hours. No one is ever in the theater room. The residents were calling their own bingo numbers. Just overall frustration. Staff are leaving because they don't pay enough. They can go to other places who are paying $[fee removed] more an hour. There really isn't a Supervisor or Manager on shift in the late afternoons or weekends. Every day at 4:00, 20-22 mostly ladies come to the lounge for happy hour. They only have two round tables & they all sit in their chairs in a circle around each other. The residents have asked several times for more tables so they can put their drinks on the table but corporate said it doesn't look good. ????? I am getting ready to write an email to the Executive Director. I wrote an email to the Chef about the slowness of getting soup & salad & other things but he never responded. It takes forever to get an entrée. Just keep my name anonymous. For being a new facility opened in December they still have growing pains.

They need more staff in memory care. We would maybe recommend Ivy Park to other families based on the experience so far.

The staff are friendly and nice. My mother seems well taken care of

It has changed ownership and does not seem to be keeping up the high quality of the past. am hopeful that things will improve.

We experienced a lot of delays getting our mom discharged from the skilled nursing home, and Ivy Park was very helpful in guiding us through that process. We are concerned with the lack of communication regarding her care and the care itself. My husband visits every other day on average and her hair is rarely combed, her toe nails were very long, my husband requested they cut or take her to salon, a week later my brother in law cut her nails. No one bothered to update us on the request for her to go to the salon nor had they told us her toe nails need trimming. We've been asked to provide PPE like gloves including toilet paper!! This week we had to ask the staff to put toilet paper in her room. We've never once received a call from Ivy Park providing any sort of feedback or update about anything, even after asking to schedule a dr visit. On our first day there we noticed a staff member's interaction with a resident to be callus and somewhat condescending , I left in tears. I didn't say anything because I don't want to be pegged as "that" family right out of the gates. Facility is new and seems clean, but areas with high use like dinning room we've noticed the tables and floors are sticky. Air conditioning has been out of service for over a month, since before she moved in. One of the front automatic doors has been out of service for 2 weeks... just a lot of "little" things. We are planning on scheduling a meeting with Ivy Park to review all of these things. There seems to be a shortage of memory care facilities, so the alternative seems worst or would not work for our family due to proximity or just wouldn't be the best for mom. I will say I think she enjoys the food, quality of meals and diversity of food served. Another thing to note is she's become very pale from lack of being outdoor in the sun.

Things that were a "5": facility, quality of the rooms and common space. Activities for residents.

We have a nice apartment but with old appliances. Wash machine is ruining our clothes. Have complained but to no avail. We weren't told the truth on our tours. The food is wonderful. Surprised of having very little service in helping us. Even have to call emergency ourselves. Like the residents.

My husband needed two people to help him walk, but short staff put him in wheelchair. He fell 5 times in 9 days. Husband said he was scared. Residents walking up behind him. Ratio was 8-1. Med instructions were not adhered to. We brought it to their attention. Had to pay outside agency to have someone sit with him so he wouldn't stand up. $[removed]/hr for 12 hrs for about a week. Budget being drained.

Staff are very nice BUT they're so busy with so many patients that they don't take care of her like they should. My mother in law was falling at least 1 time a week at the beginning.

It was Westmont when my mother was there. The administration staff was incredibly helpful to us on every level. If they have the same staff. Food was ok. Only activities I saw was coloring and puzzles, nothing active.

I would say their communication could be more organized. I would have liked a step by step outline of the process. There was some miscommunication in the beginning and we lost an apartment that we liked and I could have used a more step by step for the move in and drop off. They are all very kind and professional. The folks at the front desk are kind. Kyleigh the medical director is amazing.

In my own opinion Ivy Park is a beautiful place but overall I couldn't help feeling that the memory care side (Evergreen) is short staffed. My mom needed more care and attention than they could give her which caused her to lose weight rapidly and she also contracted Pink eye while in their care. I have no idea why Patient Zero wasn't quarantined but it spread and my Mother caught it. The short staff do they best they can do with to take care of the residents but the residents outnumber the nurses about 15 to 1. In my time visiting Evergreen I never saw more than 3 nurses working at the same time to care for the residents in that unit. Unfortunately my Mother was left unattended too much and her health was suffering because of it. She suffered from Lack of sleep and lack of making sure she was eating. If your loved one can feed themselves and voice their concerns to the staff then your loved one maybe a better candidate for memory care.

They were fast and efficient administratively. They did not actively integrate my loved one into programs and activities which meant she stayed in her room a lot.