Northstar Senior Living

[date removed] [name removed] called and left message to call her back. I called back at 7:30 PM and left another message for her to call me tomorrow.

the apartments are nice, but the staff is very lazy, what you can expect here is [Removed] errors, excessive falls with fractures, lazy staff that will ignore your loved one going so far as too yell at them for needing to go to the bathroom, not being sent to the hospital unless staff nurse is on duty if not they will have to wait sometimes for days before being sent out with major change of conditions. the director of resident care has no idea what she is doing, such as telling non medical staff to give glucose tabs when a resident is complaining of symptoms of hyper glycemia, stay away from this place if you care about your family at all. horrible horrible place, [Removed]and lazy. If I could rate them negative stars for quality of care I would.

HORRIBLE HORRIBLE PLACE< avoid this place at all cost! staff is lazy and uncaring, they treat the patients like furniture no as people. The director of resident care is completely ignorant about healthcare. The patients are not being changed or given showers. I have seen patients being dragged away from the dinning room while they are still trying to eat with staff not even bothering to ask if they are done and WANT to leave. The only people who seem to know what they are doing and actually care about the patients is the director of activities ([Removed]) and the staff nurse ([Removed]). I have talked with many other family's of the patients and they have similar complaints about their loved ones not being changed or given showers, being given the wrong meds, falling and getting hurt. Avoid this place at all cost.

Woodmont's administration staff was wonderful during our intial tour/interview of their facility and admission process. All the ancillary staff seemed very caring towards my father. However.... approximately 3 weeks in to my father's stay at Woodmont he fell & shattered his hip and required emergency ambulance transport to the local hospital. We recognized that he was at risk for falls & placed no blame on the facility. However.... not a single person from this facility called my family to check on my father's status!! Days turned into weeks, NO ONE would communicate with us - emails were not returned, phone messages were not returned. When I personally went to the facility to pick up some of my father's personal items - only the housekeeper inquired about my father's status. We eventually had to wait 90 minutes to meet with the administrator to discuss our cancellation of my father's contract & his response was a joke - he was more concerned about determining how much money we owed the facility than about my father. Needless to say the facility actually ended up owing my father $ because he had prepaid for entire month & contract was voided before 30 days! The administration at this facility turned out to be the exact opposite of what they professed to be during the prelim phase - I still can't believe NO ONE called to check the status of my father!!!

We removed our parents from this facility because they felt as if management was simply treating them, as well as most of their employees as morons. Upper management had their picks as to which residents they acknowledged, comforted, or even showed concern to. Most of the time you could find Director [Removed] along with Dining Service Director [Removed] out back smoking and running down any employee and selected paying resident. My mother informed me of what she'd overheard while exercising around the building. They had also informed me of the rate at which the Afro-American staff is terminated. I found it alarming. It seems to me that Corporate would noticed the high turnover rate and stepped in. But, no such luck. The month of August alone three of my parents friends and previous neighbors moved out too. They have loyal employees leaving and transferring to other properties. Residents with years in Heritage Woods, whom loved to call it home, leaving. Dedicated employees with more than 15 years tenure released without probable cause. Dedicated newly hired staff fired as well. What may work for some, most definitely didn't hold well with my parents.

Very old....not well kept.

They claim to be an Alzheimers facility however when certain Alzheimer's behavioral issues arise, it is my opinion that they do not know how to properly handle them! Their treatment is to over medicate the patient (in turn this landed my father in the ER) Our experience was Not what they portray to be at all!! I would not recommend this place for your loved ones with Alzheimer's/dementia. There are many stages to the Alzheimer's disease and in our experience at Somerford Place they did not do their job properly and have tried to sweep it under the rug!

Please DON'T fall for their lies! If you have dementia, you are evicted.....end of story! [removed] They DO NOT have a memory ward and they do not care about your Legacy, your dignity, or you as a person. You deal with everything ALONE as your family looks to move you after your eviction notice! [removed]

Not impressed. Most of the medical assistants are not particularly kind or attentive to the residents. I am constantly having to ask them why my father hasn't received his bath or been shaved. One aide was rough with my father and I had to complain to management. I would move him if he wasn't currently on hospice and the facility is so close to my home. I feel like i need to drop in at odd times to make sure he is getting the care we pay for. They are raising his rent $600.00/month although the care they are charging for is getting worse. They charge $2.00 per meal each day for meals eaten in the room even though my father is on hospice and has severe Parkinsons disease and can't go to the dining room. The management seems uninvolved with what is going on with the residents, however the on duty nurse is very good. If my father wasn't on hospice at this time i would definately move him and wouldn't recommend anyone waste their money on Summer Breeze.

Not impressed. Most of the medical assistants are not particularly kind or attentive to the residents. I am constantly having to ask them why my father hasn't received his bath or been shaved. One aide was rough with my father and I had to complain to management. I would move him if he wasn't currently on hospice and the facility is so close to my home. I feel like i need to drop in at odd times to make sure he is getting the care we pay for. They are raising his rent $600.00/month although the care they are charging for is getting worse. They charge $2.00 per meal each day for meals eaten in the room even though my father is on hospice and has severe Parkinsons disease and can't go to the dining room. The management seems uninvolved with what is going on with the residents, however the on duty nurse is very good. If my father wasn't on hospice at this time i would definately move him and wouldn't recommend anyone waste their money on Summer Breeze.

Somerford place calls itself asst living but it seems more like skilled nursing. Almost all the patients are in wheelchairs with walking people wandering the halls. It seems like there are too many patients per staff also. The people working the rooms seem rushed. The place also smells like pee. Some patients were yelling at people.The person selling the room acted like everything was just tine and I had a hard time believeing what she was telling me. The people in the activity area were playing a TV game where most of the patients looked bored. The person playing the game had fun but no one else. It is also very expensive. Also the place looks dirty and smelly.

They were reorganizing, it should be better now. They also have a new top person. Things should have improved. We are no longer here, the needs we had were not really an appropriate match for the community. They were understaffed and very slow to respond to the call lights. The people they hired were nice and the activities were wonderful.

The person that was supposed to give us a tour was giving someone else a tour, we waited an hour and the person did not come back. This was not the best experience for us and we left after this happened.

The place has really gone downhill since the new director took over. She likes to make things about herself but presents as someone who cares about the folks that live here, when in reality she only cares for herself. She speaks to us residents like we are dumb half the time and does not seem to care about our opinions. I believe multiple residents here are not receiving the care they need and we continuously have new move ins that are not at all appropriate for independent living or even assisted, but it’s rent money paid every month so management does not care who moves in. Too many recent changes for the negative and I will be actively looking for better places to live that are run by someone who actually cares about the PEOPLE and not the money.

This is the worst place ever to send the elderly - they will talk a great talk but cannot live up to expectations. The food is the absolute worst, cleanliness is terrible, and the care givers do not care about the quality of care they give to the elderly. From a dirty dining room and silverware, to mishandling of medications, to slow responses when called, to even letting people lay in soiled garments because they would not take them to the restroom. I drove 16 hours straight to rescue my parents from this place. The management is more concerned about putting on a "good show" to new people, that they do not take care of the current residents. Tenants Beware!

This is an amendment to my initial review from March 2019. After move in, be prepared for changing of staff frequently. My mom was in assisted living after she had a heart attack. She was able to care for herself, however; she needed to be observed for any additional heart issues. She was to be watched four times per day--breakfast, lunch, dinner and medication time. Unfortunately, there were many issues that came up during her last two months that lead to her decline in health. My mom unexpectedly passed away. The final days and move out process was absolutely intolerable. In retrospect, I am sorry that my mom and I chose Vineyard Ranch.

We moved my father into this location after we had a medical emergency at his previous adult home. We stressed how important quality care would be, particularly given the memory and movement issues he struggles with following brain cancer treatment. Unfortunately, after four months as a resident, we are now looking for a new location. While the apartments and property are beautiful, the care has been inconsistent and ultimately hazardous to his health, from bedsores to medication issues to a lack of consistent bathing and eating. The communication between staffers is horrendous, and therefore the communication to family regarding residents is equally as dismal. We've addressed issues with staffers, management, and corporate office, but nothing has changed.

My mother lived here for a little over a year. They recruited her, but this was when it was Brookdale. As soon as Elmcroft purchased and took over the facility last spring to summer, things took a really bad turn. Mom no longer got the care she needed. She has dementia, but so do a third of the people living there and much worse than my mother. It was more important for Elmcroft to purchase high end looking menus for the dining room than to hire enough people to care for the people living in this facility. I changed moms bed, washed her clothes and cleaned the apartment many times over the last six months she was there. I would press the button to get help when I needed to shower her or help changing the bed and no one would show up for 30-40 minutes. Thank God my mother wasn't on the floor. This happened several times over the last six months she was there. I was also harassed by the manager and one of the nurses by phone about my mother. It was very stressful. Mom even knew they were not taking care of her and expressed this to me many times. She would sleep in her clothes and they would come get her for breakfast and not help her change many times, she stayed in same clothes and a dirty bed many times. I contacted the CEO and he referred me to one of his underlings in another state to take care of any complaints. She was nice and asked for a list by email of our concerns. We did just what she asked and received no reply. I know she opened and read it since I got a read receipt. Her concern or lack of it was not encouraging. I would not recommend Elmcroft to anyone who has a loved one that needs care. Don't get me wrong, there were some people that actually cared about my mom there, but they had no control over how things where run. I am grateful to those staff who tried and really cared, but without proper leadership, it is hard to do the best job.

This place boasts a great sales pitch but doesn’t follow through with any of it. Management is poor quality, techs are not certified and just come for paycheck, not caring individuals. Safety alert system is poor and response time is poor. Food is ok but needs to have better menu rotation. Housekeeping is poor quality. Employees are allowed to bring small children to work which causes a safety hazard to residents.

Be Warned!! Do not leave your loved one here. When my 86 year old sister suffered intense pain, we were told the Gardens did not believe in pain killers. They let her lie in her own excrements and gave little care unless demanded. We visited daily to assure her well being. She died 9 days after the final monthly payment of $5700.00 plus, but they refuse to return any prepayments, saying there were additional charges for not picking up her belongings immediately, etc. etc.