Northstar Senior Living

It's such a dark place, they said they were keeping stimulation down but it's just creating a depressive atmosphere.

The food is very good. We like the flexibility of going to the dining room. Thee staff has been pretty friendly. I can't rate the activities because my loved one does not participate in them. Overall, The Regency Place has been a pretty good experience.

This is one of the places we considered over the course of all of our searching for the right solution, for our loved on. Unfortunately this was too old, and they just didn't offer enough amenities, to keep dad happy. It was clean, and the staff was friendly, but it was not a great fit for us.

I think that in the memory care unit in which mom stayed, the people do the best they can with what they have. However, I believe they are overworked and understaffed. Mom was pretty much bedridden and needed a lot more 1x1 special care and attention than what they were able to give. They need more hands-on with some of these bedridden patients. Once the staff realized how concerned I was, they did do their best to take care of mom, but I'm just not sure it was enough.

My loved one has fallen – and they chose to send my loved one by ambulance twice – and I don’t think that was necessary – I think there should be judgment. I’ve been there when my loved one was eating and the food looks okay. The public relation person when we first went there was awesome, but there has been turn over in administration and nursing staff.

My loved one doesn’t take part in the activities. The people we saw there seemed happy. They could do better on the laundry service. The staff is particularly friendly. My loved one eats in the room. I wish they’d make sure she could reach it. They’re responsive when we ask for changes to care or living environment.

The room is too small. Otherwise not bad. Literature says there are other apts.

Minus their ability to communicate what they offer there, I think the facility itself is very nice. I think they do not sell it correctly to people and do not explain what it covered and what is not. I felt like they just wanted to get someone in there. Their office staff just needs a little bit of help.

Liked the smaller eating areas that were very kitchen like, did not like the out of room shower rooms, the curtains on the bathrooms. Did not like the worn look of the facility but the staff seemed pleasant and helpful

Their sales counselor over estimates their abilities and then the nurse says oh no, we can't do that so there's not a lot of communication there. They assured me that they could handle my mom and then she was kicked out nine days later. It was such a waste of time.

I would say the cleanliness of the facility was fine but the cleanliness of my mother was not. They didn't give her a bath until I found out she wasn't getting one and had to ask for it. I think the cost was fair although there was $300 that was stolen from my mother's room. They claim it was because she went over the market place across the street and they must have taken it from her there but I don't believe that. She was only there for a couple of weeks for a respite stay. She had packed all of her stuff two days before we had come back from vacation, ready to leave. Kathy Wiggs, I think she's the director of community relations, had surgery so she wasn't there for most of the time my mom was. I don't believe if Kathy would have been on the scene I would have had the problems I did. She was a real good person and she's even been over to the house a couple of times since mom's been home. I thought that was very nice.

This place is not top notch, but better then I expected. Most rooms are studios which are fine. the one bedrooms suite are waaay too $$$ for what you get. however the big plus with this place, is that my 83 year old mom's sister is here. she is 92. she would love to have her there. the place was clean, no bad smells and the price is right..however Marshall was not able to meet us and had to leave, so another person took us around. got to see everything, and another plus, my mom's dog can live there with her. so although i give it a fair rating, its more simple and that is what she needs. we'll see how it goes!

It seems to be a good community but they are more expensive then comparable communities. We would be paying $200-$300 more for a semi private room then we are paying for a private room at another community. Their prices go up at least 3% every year so the prices get higher each year. This is a higher level of care type community that leans more toward assisted living. It is a very nice community just wasn't what we were looking for.

Marshall was so nice, but this had by far the least amenities and I did not like that there was no kitchenette at all. They seem to care about their residents, but I would prefer to see a little more updating.

Older facility, clean but definitely showing some wear and tear. Quite, smaller total residents then Emeritus and Sunrise. Nice room layouts.

We like the place, director was helpful and seemed to want them to come live there.

Like this place ok--$3500 for a room for 2 whether you have dementia or not. They move both people to the dementia wing when dementia is too bad for the same price.

Tallest facility. Most urban area (which Mom would enjoy when she visits.) On busy street (SE 17th Ave) Nice residential neighborhood behind the facility.

Nice facility, friendly.

The website says "around the clock staffing and security." That would be good if it were true but the fact is that there were two breakins in a period of two years and one resident got assaulted. Plus they are often short staffing and there is no management of the staff. We pray that nothing happens to our loved one at night. The staff are hard to reach and sometimes not even awake. The management has no idea or don't seem to care. It is sad. News about Kokoro that we should know about often does not get reported in a timely fashion, if we hear about it at all. We hear an earful of excuses, like there is not a full staff or someone was on vacation for two weeks or someone was sick. Well guess what? There are residents who need care. We hear about how medications are not properly administered and residents land in the hospital. Oversight is really lacking. Responsibility is not taken. The good reviews of this place are from people who are independent or probably not involved much in the care of their family member. We on the other hand have a lot of concerns.