Northstar Senior Living

The staff was great. I do feel like they mislead you when placing someone in the facility. I feel like the director should know more about what is going on. [name removed] were all so nice. However I don't think they have enough staff for the people in each cottage.

They are very nice and the facility is very clean. They are limited in the activities and engagement of residence who are on the milder/ moderate scale of dementia who could benefit from activities. Was led to believe that there were outings, etc. but it is very inconsistent.

Lots of staff turnover. There are rarely activities. Food is good. I've been fortunate to have an excellent caregiver on my husband's unit 5 of the 7 days. Med techs are good and helpful.Rarely see the administrator. Marketing Director is fantastic. She is actively involved with staff and residents.

Everyone is very kind and approachable. Excellent customer service! I just don't feel that prompt communication is made when necessary regarding concerns that the facility is aware of with my loved one. It's not until I became aware of it myself firsthand and address it to management. Then I was provided an explanation that I should have been notified a whole lot sooner. Otherwise, the activities director [name removed] is absolutely amazing with the residents, whom adore her. Cleanliness of lobby and social areas is kept very clean.

Information was withheld when we were placing my mom. We were told with a dementia diagnosis my mom could only live in memory care in California senior living communities. This information is not accurate. Palm Vista is not equipped to house dementia residents in assisted living however, there senior living facilities that are equipped to serve a resident with dementia in their assisted living facility. We would not have entered my mom into the Palm Vista community had we known that the information given was inaccurate and misleading.

The main issue is they oversold on memory care and didn't have enough staff to care for my mom.. the staff that was there was great, but there was just not enough of them. She was never taken to activities. We were told she could stay until the end of life, but they didn't have the staffing for it. Part of the problem I think it it was a newly opened ward. Other than that it was fine.

My loved one is currently a resident at The Gardens of Sun City. I'm moving my loved one to a new facility soon. Suggestions: Make sure they are telling the truth. They seem to tell you what you want to hear and that's not the reality. Staffing is always an issue. They try their best, but some are better than others. Also, have more staff on the unit. There is not always enough staff. They also had dirty windows, cob webs hanging from the ceiling, and recessed lights that didn't work. I've had to complain to get these things done. I would not recommend Memory Care at this facility to others.

Really do your homework and ask as many questions as possible before selecting Pacifica Merced. The staff are friendly, but the care is lacking. And I don't think it's' worth what we're paying.

My loved one does not really like the food. They were very helpful with getting my loved one placed within the community. Overall, they could improve on the quality food.

They made one big mistake when my mom moved from one room to another and didn't update all the files for her emergency button . She fell at 3:30 in the morning and when she pushed the button they went to her old room . She ended up laying on the floor and bleeding from a couple of big scrapes for over 30 minutes. She ended up calling me and I met the staff in the hallway and told them where she was. [Named Removed] the director is really sweet though and has tried to compensate for that.

things are good

The biggest issue for me is the short staff on normal days a week. Getting the kitchen open in 13 building would be very helpful

I spoke with this facility/met with them virtually. Wasn't the best fit for us. They also don't work with VA benefits. We decided to keep looking.

Overall, they're good. My loved one is happy. But there has been a little bit of an issue with the care and medical side that I'm unhappy with - specifically poor communication from the nurse.

We had some issue with the community. At first we were excited that my loved one was going to be there. My loved one ended up falling multiple times during the stay. The community did assist the family with hospice. They don't have enough staff, and this was challenging to us. My loved one was never in their own clothes, and my loved one's jewelry went missing during their time at the community. After my loved one passed the community never expressed their condolences to the family and this was discouraging to us.

This community was okay but it was not what we wanted for my loved one. There was another community that just worked out better for what my loved one needed.

I toured this property a while back; but it came between Paintbrush and another community. Overall it boiled down to size and availability.

Pretty expensive. Nice grounds, but the Level of care fee, on top of the room rent has a lowest level of 450. easily get to 4000/mnth. Nice grouds and nice facility.

Little pricey. [fee removed] plus additional fees for level of care. room is not furnished. They seemed to miss a scheduled call as well.

Really liked but studio is too small & expensive for what you get. Further than I want to go. But would recommend if you could afford a 1 bedroom.