Northstar Senior Living

My loved one is currently a resident at The Gardens of Sun City. I'm moving my loved one to a new facility soon. Suggestions: Make sure they are telling the truth. They seem to tell you what you want to hear and that's not the reality. Staffing is always an issue. They try their best, but some are better than others. Also, have more staff on the unit. There is not always enough staff. They also had dirty windows, cob webs hanging from the ceiling, and recessed lights that didn't work. I've had to complain to get these things done. I would not recommend Memory Care at this facility to others.

Really do your homework and ask as many questions as possible before selecting Pacifica Merced. The staff are friendly, but the care is lacking. And I don't think it's' worth what we're paying.

My loved one does not really like the food. They were very helpful with getting my loved one placed within the community. Overall, they could improve on the quality food.

They made one big mistake when my mom moved from one room to another and didn't update all the files for her emergency button . She fell at 3:30 in the morning and when she pushed the button they went to her old room . She ended up laying on the floor and bleeding from a couple of big scrapes for over 30 minutes. She ended up calling me and I met the staff in the hallway and told them where she was. [Named Removed] the director is really sweet though and has tried to compensate for that.

things are good

The biggest issue for me is the short staff on normal days a week. Getting the kitchen open in 13 building would be very helpful

I spoke with this facility/met with them virtually. Wasn't the best fit for us. They also don't work with VA benefits. We decided to keep looking.

Overall, they're good. My loved one is happy. But there has been a little bit of an issue with the care and medical side that I'm unhappy with - specifically poor communication from the nurse.

We had some issue with the community. At first we were excited that my loved one was going to be there. My loved one ended up falling multiple times during the stay. The community did assist the family with hospice. They don't have enough staff, and this was challenging to us. My loved one was never in their own clothes, and my loved one's jewelry went missing during their time at the community. After my loved one passed the community never expressed their condolences to the family and this was discouraging to us.

This community was okay but it was not what we wanted for my loved one. There was another community that just worked out better for what my loved one needed.

I toured this property a while back; but it came between Paintbrush and another community. Overall it boiled down to size and availability.

Pretty expensive. Nice grounds, but the Level of care fee, on top of the room rent has a lowest level of 450. easily get to 4000/mnth. Nice grouds and nice facility.

Little pricey. [fee removed] plus additional fees for level of care. room is not furnished. They seemed to miss a scheduled call as well.

Really liked but studio is too small & expensive for what you get. Further than I want to go. But would recommend if you could afford a 1 bedroom.

Mother was satisfied. Difficult communication as staff don’t return calls. Billing issues with frequent changes in staff. Quickly, moved to memory care without exploring other options. Developed COVID and was unable to recover and return.

The rooms at the community are spacious, but we moved our father because we did not think he was getting the proper nutrition and care he needed on the memory care side. We do not think the memory care side was as good as the other side.

Our experience was negative, our loved one became dehydrated and fell and broke his hip. Because of the dehydration it resulted in him being moved to memory care where he had to be reminded to drink his water.

Overall we were pretty happy with it, but at the end they left a pretty bad taste in our mouth. Our loved one passed away back in February, and after her funeral they closed the entire state down due to COVID. This community wanted us to pay for the last month of service, but since everything was shut down we were not able to access the bank in order to pay them. Under those circumstances we wish they were more understanding and accommodating.

I was able to book a tour through website and [name removed] sent me an email but she does not work weekends. Also I have sites and this one had a stronger order. The front staff was very friendly but not for me

This is a gorgeous place. Very, very nice. Everything you would want for your loved one. BUT! My mother needed care, she was on hospice and they assured me up and down that she would get attention. But there are two girls for 60 rooms. Office said that's not true the several aides told me that and even hospice could never get anyone to help. You would ring and someone comes in 30 minutes, so you go in your pants. Trash cans and papers were over following. Unfortunately mom only lasted 9 days. And the day she past away was horrible. Found her early morning with a dish pan under her chin and she was throwing up dark green bile. She was out of it, just gagging, didn't even know I was there. I had to call hospice. No one called me. That is how mom past. Alone and scared. Not a place if your ill. They could care less. This was the worst 9 days of my mothers 95 yr old life. Do not let them talk you into staying there if mom needs help. The aides could care less.