Northstar Senior Living

Mother was satisfied. Difficult communication as staff don’t return calls. Billing issues with frequent changes in staff. Quickly, moved to memory care without exploring other options. Developed COVID and was unable to recover and return.

The rooms at the community are spacious, but we moved our father because we did not think he was getting the proper nutrition and care he needed on the memory care side. We do not think the memory care side was as good as the other side.

Our experience was negative, our loved one became dehydrated and fell and broke his hip. Because of the dehydration it resulted in him being moved to memory care where he had to be reminded to drink his water.

Overall we were pretty happy with it, but at the end they left a pretty bad taste in our mouth. Our loved one passed away back in February, and after her funeral they closed the entire state down due to COVID. This community wanted us to pay for the last month of service, but since everything was shut down we were not able to access the bank in order to pay them. Under those circumstances we wish they were more understanding and accommodating.

I was able to book a tour through website and [name removed] sent me an email but she does not work weekends. Also I have sites and this one had a stronger order. The front staff was very friendly but not for me

This is a gorgeous place. Very, very nice. Everything you would want for your loved one. BUT! My mother needed care, she was on hospice and they assured me up and down that she would get attention. But there are two girls for 60 rooms. Office said that's not true the several aides told me that and even hospice could never get anyone to help. You would ring and someone comes in 30 minutes, so you go in your pants. Trash cans and papers were over following. Unfortunately mom only lasted 9 days. And the day she past away was horrible. Found her early morning with a dish pan under her chin and she was throwing up dark green bile. She was out of it, just gagging, didn't even know I was there. I had to call hospice. No one called me. That is how mom past. Alone and scared. Not a place if your ill. They could care less. This was the worst 9 days of my mothers 95 yr old life. Do not let them talk you into staying there if mom needs help. The aides could care less.

At first, the activities, as well as the appearance was extremely appealing to me for my mother. She was admitted mid-May 2018. After time, I noticed numerous changes in staff, including the activities director. My mother and staff always have had positive interactions - to my knowledge and observation. An outbreak of scabies occurred this summer. I expressed my concern about co-mingling of clothing and linens to be laundered and the possibility of transmission, as I had found my mother wearing another's clothes and someone else's bedding on her bed. I subsequently labeled all my mother's clothing and linens. Several weeks after treatment and assurances that the epidemic was gone, my mother began scratching. I immediately, consulted with the nursing staff and I was told that the scabies was not eradicated and that all the residents would need to undergo treatment simultaneously again. Treatment includes a topical application of permethrin - head to toe - and ivermectin. These are very potent drugs (insecticides) and repeated doses are problematic, from my point of view. These are elderly people whose systems not only have to metabolize their own medications, but also very potent medications for treatment of scabies. Yet, I have still found other's clothing in my mother's room. I brought this immediately to the attention of the new Exec Director and I have high hopes that many changes will be forthcoming. Somerford is a very nicely arranged living situation with garden, patio, walkways, and activities room. Most of the staff have always been friendly and they love my mother. I which them success in making necessary changes!

I chose this facility for myself because I liked the location. I wanted to be closer to my family. When I first moved in, it felt like it wasn’t operating at full speed. The staff members here are friendly but I think they could use some more training. The building itself is pretty well kept and clean. As for the food, they’re trying. Most of the time it’s good and they listen to what you tell them and what you don’t like. They are making some changed with the menu which will make an improvement. I would recommend this facility to other families.

We went on a tour here and the staff was nice and helpful. They answered all of my questions. It looked like a nursing home. Seemed to be clean , friendly staff. It wasn't the right fit for my dad. If you have good finances you don't want to go here. If you are on a limited income this might be the perfect fit.

The staff here did what they should have in the care of my friend. It was also a very clean facility and saw nothing wrong with it. The only problems I had was the fact they were not that cooperative and accommodating. There were a few times that I needed help and I spoke with the front desk and they bounced me from person to person. They just didn't seem to want to help me. Also, the food was not top rate by any means and it was just institutionalized food. I would not recommend this facility as highly as other places.

When we first pulled up to the facility, we immediately ruled it out for my Father. My sister said that it was not an acceptable place to bring him. The grounds weren’t top notch at all. There were a lot of parts to the building that really needed paint. It just wasn’t up to par with our standards. The other thing we did not like is that it wasn’t all contained within one building. You actually had to go outside and walk if you wanted to go to activities. My dad isn’t very mobile and trying to get him up and moving, then go outside in 100-degree weather just wasn’t going to happen. I would not recommend this community.

Older, spread out, rooms large, but had that not so new smell.

Older, spread out, rooms large, but had that not so new smell.

My mom was at this community for a short time and there were some staffing changes during this time. The staff were nice and minimally professional, however it seemed that the staff were only there to do a job. The executive director was excellent. They did have some administrative issues. The community is nice it just was not the right fit for my loved one.

My mother has only been there a couple of weeks. The best thing about this place are the friendly employees, staff and caregivers. One thing important to know is that this isn't air-conditioning in any of the rooms for their clients. Also they only have analog for television and internet. It is in desperate need for updating. So as long as the only thing you are concerned with this the care, this is a good place.

The ambience of this facility was not as fresh inviting as other facilities, however we liked the staff very much. Also, we were informed that they are beginning a major remodeling project since a new company recently took over. Pricing was very reasonable, and I expect it will increase when the improvements are made.

We toured this community and it was a nice place with friendly staff.The reason we didn't choose this community is because a lot of the residents wee in wheelchairs and not interacting. The environment was a depressing and we felt his care needs were not as advanced as many of the residents here.

The facility seemed Ok but as mentioned in some reviews there is a urine smell to the place. It is a bit dated but seemed like it was clean. I am considering this location.

This is a high rise style community and I did not think it would work for my dad. The staff were nice and knowledgable. They have a pool onsite. I may have chosen this community if the setup was smaller.

It has all just been very loose with the Brookdale Sellwood. The plan of care, the follow-up and follow through. Overall we are not terribly satisfied with the facility. Also, the food is crappy as well.