Northstar Senior Living

This place is under staffed with very poor staff training. The person who’s responsible in the care department isn’t very present in the community. I have waited to speak to him many times. This place is nowhere near a five star community. Food is bland, the serving is not enough for one person. Staff members do not know what they are doing.

I was traveling to Tallahassee to see my loved one , I noticed the shortage of staff there was and how hard it was to get in touch with a supervisor. One morning I went up there to visit my loved one and the facility was completely empty with only one person there! I don’t believe anyone was there to watch those in memory care!! I came to the conclusion that residents are left to fend for themselves! When I visit my loved one wreaks as if they haven’t bathed in weeks!! The more I kept visiting, I kept hearing all the horror stories that went on at the community. The executive director [name removed]has been a nightmare to both residents and employees and has caused multiple staff members to quit. When I finally got my eyes on [name removed], my interaction with her was not positive! She is very unprofessional and lacks empathy and compassion. I do not feel it is beneficial for the current executive director to continue to stay due to her failure to meet the needs of the residents

Short Staff. Way too many injuries. My mom had several falls. Bad food. She lost a lot of weight because they didn't help them eat. I wouldn't recommend it. Room wasn't cleaned and had ants.

My husband was there 2 weeks. Supplied them with unopened eye drops which they never opened . They lost his hearing aids . He contacted covid there and they didn't seem to care when told . He died a week and a half after I picked him up

My mom was living here until they kept putting the squeeze on for more money. She needs more care. I can understand the need for more care however, very basic needs are not being met. In addition, “in house” doctor determines level of care. I find that interesting and self serving. They are greedy and don’t work with you. Under the beauty of the facility lies a dark underbelly of greed and the director is never around. Only a coward hides and has his staff deal with complaints about quality and cost of care and service.

If you have dementia they will keep medicating you until you are a zombie and just stay quiet. They are too understaffed to help anyone. I would NOT recommend them at all.

My mother lived there for several years and recently moved out after the rent was raised repeatedly and services, staff, amenities and activities were cut to the point of being unsafe and detrimental. Theft off porches and patios was common place, rides to critical appointments cancelled regularly and finally stopped all together and the food service became awful with rotten lettuce in salads, stale bread and under and overcooked food served at most meals. Just not the place you want your loved one to live out their golden years.

Lifestream only cares about money. They raised rents on January 1, 2024 and I had only been there a couple of weeks. Social security doesn’t go far and this increase really hit hard. Just recently they started renting units at much lower prices than what current residents were paying. Also they were allowing smoking on the property even though the rental agreement says it’s non smoking. It’s not enforced. Main office administration don’t return calls to residents that leave messages or put requests in writing. I’ve moved out and would not recommend Lifestream to anyone. I’m sure the newer residents will see a price increase as soon as they get fewer vacancies.

I visited my sister at this facility and noticed how wonderful it was. It was clean, updated, inviting and the food was very good!!....All the people and staff were very friendly and helpful. I noticed they had lots of activities for the residences to enjoy. I would recommend this facility and will rate it as A+.

If you enjoy being ignored by MANAGEMENT, then this place is for you! Starts at the top with the executive director, [names removed] in Memory Care. My Mom was in Memory Care, and did NOT get quality care! The entire staff, with the exception of 2 med-techs, [names removed], were the only staff that cared! Dirty and smelly ALWAYS! VERY expensive too! They charge extra for any little thing they can to squeeze more money out of you. When we left it was up to [amount removed] for crappy care! DON’T WASTE YOUR MONEY AND TIME!!

I was previously a resident at Villa de San Antonio. The meals and the menu were excellent. The dining room staff were excellent, their efforts were much appreciated in making sure that you didn't dine alone. The housekeeping seemed to always be on the defensive, not friendly at all. I was in Independent Living and I expected to be seen as a full functioning adult and human being...intelligent and able to function independently. I see aging as a natural progression and expect to be treated with mutual respect. I have no idea how they can improve since I didn't like their mindset once I had moved in. I signed a form for no one to enter my room unless I was home, but they came in anyway. I was also required to sign a form that I would pick up after my dog (along with all other pets owners) However, very few picked up after their dog and there was dog waste/elimination everywhere. Additionally, one of the doors was always propped open, there was no key fab access to this side door and the area was not safe for me. I was very scared, always feeling not safe. Sadly, you have to move in before you see all of these things.

Sadly the place is short on help and cant provide proper care. Care helpers were not around in one area. In another a helper was reading a magazine ignoring seniors.. A wild senior was screaming like a banshee and was yelling threat. There was a scary older patient lurching around and pissed on the kitchen floor. A young male staff member said that'is normal behavior and management knows. Seniors in wheelchairs and passed out in chairs is not being active or providing memory care. A few patients looked malnourished, and unkempt. It does not fit the online profile. Definitely not a place for my mother

The memory care unit is awful. They are terrible about intake procedures. They do not care for the dementia patients well at all. I do not recommend this facility for memory care.

I personally had to assist my neighbor tenant at Sundial Assisted living back to the property. He has dementia and walked off the property because the employees do not watch the tenants carefully. This is the third time I witnessed it and others who live nearby have also witnessed tenants getting lost. Police were called twice that I witnessed, and the neighbors around the area were looking for a female tenant who actually was lost but never left the property, she was outside in the back. Do not let your family member live at Sundial Assisted living in Redding, CA, this is a very dangerous place for a dementia person to live.

This was horrible and would never place my loved one here. It felt like a looney bin.

I do not know how the other Pacifica facilities are, but we found this one to not be up to par. It was a disappointing experience for us and we were not satisfied. There was a lot that was said up front that was not carried through with during the stay here.

I went to visit at 1:30pm, and asked the front desk if we could visit in the main lounge area. [name removed], the receptionist said that area was only for Assisted Living. [name removed], the new MC Director, came to the desk and said we could. She said my friend had eaten her lunch & desert and was ready for me. I went to the MC side there she sat, with her head on her chest, white as a ghost, her food untouched. One of the aids said my friend had been "playing with her food" for 1 1/2 hours. Her food was untouched. I have pictures. I asked if we could eat in the Activity Room , she said no because food sticks to the carpet. There is no carpet in the room. The aid came in and tried to make my friend sit down and friend got hysterical;. I told the aid I could get her to sit, which I did. My friend kept mumbling that she didn't want "those ladies in here". Her head was down and her hands were on either side of her face like she was trying to protect herself. I have videos .

Great support staff. Poor management. Meds late. Food service delivery late. Caregivers amazing. But admin allows miscommunication and problems to develop due to that. Admin not receptive to family needs. Admin arrogant. Hospice concerned admin inept. Find somewhere else.

The facility is nice enough to live and the people to begin with were friendly. But they kept pushing us to sign a contract so that we would get an amount off of the first month. During that time my mother had some problems with her heart so we told them we would let them know how the appointment went and then decide. We decided that we did not need to move them and I kept the facility updated on all of this the whole time. They are still billing us even after we told them that we were not going to be moving them in. We had not moved any of their things in here or even set a move in date.

This is the worst place ever to send the elderly - they will talk a great talk but cannot live up to expectations. The food is the absolute worst, cleanliness is terrible, and the care givers do not care about the quality of care they give to the elderly. From a dirty dining room and silverware, to mishandling of medications, to slow responses when called, to even letting people lay in soiled garments because they would not take them to the restroom. I drove 16 hours straight to rescue my parents from this place. The management is more concerned about putting on a "good show" to new people, that they do not take care of the current residents. Tenants Beware!