Northstar Senior Living

My grandmother lives at the Summer Breeze Senior Living. The care is decent. She enjoys it for the most part. They have outings and transportation to Wal-Mart and other stores. She has multiple medications that she needs. She has most of her medications but they couldn't find her other ones. It has been a pretty good experience. They just need a little improvement on the care services.

They do a good job as long as my mother doesn't need anything which the staff feels like is extra. We seriously considered moving her because the staff was complaining about care. The room and dining are great. Staff has treated standard circumstances as alarming. I would expect a facility that deals with memory care patients to be more calm and responsive.

Staff is great. Old technology, tv remotes are awful to understand how to use. Especially for elderly. Everything else about the place is ok.

You're facility was very nice. It was a very hot day down below and even hotter at your place. This was a problem for me. Rooms were nice and view of the courtyards was very attractive. However, the food while slightly better than what I’m currently getting at the Carlsbad Senior living was still not terrific. My brother had the chicken which was dry and I had the pork which was also somewhat dry. Since my main go and possibly moving was to get better food, I’ve taken you off my list.

The tour was ok not what was expected but we appreciate your time in putting the tour together for [name removed] and myself to see

The staff and residents are very friendly, warm and caring. The new renovations are beautiful and our loved one has a room overlooking the courtyard that has a gorgeous ficus tree

I would recommend it to others just not a great fit for my mom

We felt that name removed] was not being watched carefully enough. He fell multiple times and he never recovered from the last one. So, it's hard to give a positive score with that on my mind. The food was very good, and the grounds were very nice but they are possibly understaffed. Would not recommend, as we feel they are understaffed. One more piece of info, I gave a low-ish score for activities, but I would say for women they were plentiful, but for men, not so much.

The location/setting is very nice. The place is well-maintained inside and out the staff for the most part are quite gracious. The food could be better. They just turned over chefs, so perhaps it may improve. In case you didn't know, the director was replaced last December.

Sorry once again not much to tell you especially after my wife passed away 4 days after we got into the facility. But in general place was clean the staff was friendly. 4 days can I give you much of an opinion not much time to judge.

Food is just okay and costs $[removed]/meal as food is not included in rent. Rents are high. Upon leaving the facility, walk-thru staff said we might have to pay for entire new flooring because of a couple scratches. Ridiculous.

The facility is old and could use an upgrade. The dining area is in a separate building. There is a covered walkway. However, everything should be in one bldg. They also needed to do a better assessment on what my Mom needed rather than telling her to pull the string to the call button when she needed something.

Ocean Hills was brand new when she moved in and the startup was very rocky. Some things still are not very good especially maintenance type activities and food service.

Well maintained facility. The outdoor lounging areas could benefit from upgrading. Management could improve its communication to residents. Currently, communication is ok but often the larger concerns aren't given consideration. For example issues having to do with long term such as remodeling, plans about future activities such as celebration of established national holidays, group travel, speakers events, educational events, cooking, gardening.

The staff was great. I do feel like they mislead you when placing someone in the facility. I feel like the director should know more about what is going on. [name removed] were all so nice. However I don't think they have enough staff for the people in each cottage.

They are very nice and the facility is very clean. They are limited in the activities and engagement of residence who are on the milder/ moderate scale of dementia who could benefit from activities. Was led to believe that there were outings, etc. but it is very inconsistent.

Lots of staff turnover. There are rarely activities. Food is good. I've been fortunate to have an excellent caregiver on my husband's unit 5 of the 7 days. Med techs are good and helpful.Rarely see the administrator. Marketing Director is fantastic. She is actively involved with staff and residents.

Everyone is very kind and approachable. Excellent customer service! I just don't feel that prompt communication is made when necessary regarding concerns that the facility is aware of with my loved one. It's not until I became aware of it myself firsthand and address it to management. Then I was provided an explanation that I should have been notified a whole lot sooner. Otherwise, the activities director [name removed] is absolutely amazing with the residents, whom adore her. Cleanliness of lobby and social areas is kept very clean.

Information was withheld when we were placing my mom. We were told with a dementia diagnosis my mom could only live in memory care in California senior living communities. This information is not accurate. Palm Vista is not equipped to house dementia residents in assisted living however, there senior living facilities that are equipped to serve a resident with dementia in their assisted living facility. We would not have entered my mom into the Palm Vista community had we known that the information given was inaccurate and misleading.

The main issue is they oversold on memory care and didn't have enough staff to care for my mom.. the staff that was there was great, but there was just not enough of them. She was never taken to activities. We were told she could stay until the end of life, but they didn't have the staffing for it. Part of the problem I think it it was a newly opened ward. Other than that it was fine.