Northstar Senior Living

At Brookdale Sellwood I was pleased with the kindness and attention that he got from the individual caregivers. My problem is with the system. He has since left this facility to live with my brother and has made an amazing turn around. When he moved there we didn't realize he was severely dehydrated and was developing at UTI. We just thought he had dementia. The management just thought that's how he is and they said they couldn't do anything about it. I was sick a lot at that time so I wasn't able to be there as much as I would have liked to. There was only exercise one day a week. The facility is very poorly designed. They don't have one big room for the residents to gather. I think more exercise would have really helped him.

We had a pretty negative experience there. Part of it was just due to the medications that my wife was being given. She was agitated all the time and I just didn't feel like the staff could keep up with her. It just didn't work out for us.

We did not like the way this community was setup. The rooms are grouped together like a wagon wheel and you either come out or make a left or a right to get to the center. This setup seems like it would be confusing for our loved one. They also took me into a community room when they had just opened it for the day and it already smelled like urine. If the room was just opened for the day it shouldn't have that odor. The community was also just too big for what we were wanted.

My Mom has lived here for 4 years. About 6-9 months ago I received a phone call from the head nurse, [name removed], saying my Mom needed extra help getting dressed in the mornings for the day so they bumped me in a higher tier level (around $400 more!). No one, ever helps her get dressed. I do her laundry and pick up once a week. How can one person go through 12 days of clothing (outfits) in 7 days. She even told me she does not change her clothes throughout the day. Her room with this lock down is a pig sty! She was sweating like crazy today because she was so hot - the heating system was on in 100 degree weather! They don't even check her to make sure her A/C is on in this weather. I think with this lock down they should encourage the residents to participate in the little activities they do have. This is absolutely killing her having to eat in her room by herself all 3 meals - & saying the food is cold & not good like it was eating in the dining room - so therefore she has lost weight. I took a case of water - they never put any of it in her refrigerator - just left it on the floor. I know they are short of help (and have been for years!).....but just a few extra minutes a day to help a 93 year old!!! When this lock down is over - YES - we are going to move her. Lord willing, she lives that long! This 1st year was nice - but has gone down hill. There are quite a few med-tecs and caretakers (just love them and one of the main nurses, [name removed] - love her too - always there for me) that are very nice & helpful, but the management staff - sucks! With families not able to visit or hug their loved ones, you would think they would give them extra care & attention. It's like an extra pain for them. For over 2 years they seem to be always understaffed! That is the excuse I always get. I talk to my Mom everyday on the phone and it gets worse every day. I just pray constantly that she can live through this lock down.

My mother is a resident and her condition has worsened tremendously. It is unclear if she is getting appropriate medical care and meds that might improve her physical and mental condition. When visiting her recently, we found her lying on bunched up bedding, and she and bedding were soaking wet. She clearly had not been tended to for quite some time, and had not been bathed or shampooed for who knows how long. Scary and so heartbreaking wondering what happens when we are not there! We had been hopeful that despite the administrative issues and poor management, that Mom was at least being cared for and loved on. We are upset beyond words and desperate for an alternative place to move her. Any suggestions in the Merced area would be greatly appreciated.

My mother entered the memory care side of Emeritus in late 2012. Within 90 days we realized that it was not the best place for her and continue to look at options. A few things that we found very disappointing [removed] 1) valuables went missing (despite management's promise to secure them prior to their disappearance); 2) even while under the care of Emeritus and their recommended physician (which included regular dispensing of meds), her mental and physical condition deteriorated; 3) the price that we were quoted at admission nearly doubled, and when questioned about the increasing cost we were advised that the cost is calculated based on the amount of time invested with her each day, and there is no way to provide us with a chart or formula; 4) the facility has numerous areas of deferred maintenance (which included a standard company-mounted cabinet falling off the wall while my mother was in the room, and sliding closet doors falling off the track in her room). Given my mother's deteriorating condition under their care, I phoned the manager (who would not return my initial three calls) and requested a copy of the nurse's notes and a list of meds that she was being administered. The manager responded by advising a) they would not release the nurse's notes as they are the confidential property of Emeritus, and b) they would not release the schedule of meds to me because I did not have a medical power of attorney. Not only do we find the services and actions of Emeritus unacceptable, we believe that given reasonable alternatives in the Merced area, Emeritus would be forced to make significant changes (encompassing a focus on the care of its residents instead of the company's profit) and/or be required to close its doors.

There is a new management team and they have No idea what they are doing there. And on another note very Rude staff. Would not take anyone there did not feel welcomed and also would not leave any loved one there to be taken care of

I was traveling to Tallahassee to see my loved one , I noticed the shortage of staff there was and how hard it was to get in touch with a supervisor. One morning I went up there to visit my loved one and the facility was completely empty with only one person there! I don’t believe anyone was there to watch those in memory care!! I came to the conclusion that residents are left to fend for themselves! When I visit my loved one wreaks as if they haven’t bathed in weeks!! The more I kept visiting, I kept hearing all the horror stories that went on at the community. The executive director [name removed]has been a nightmare to both residents and employees and has caused multiple staff members to quit. When I finally got my eyes on [name removed], my interaction with her was not positive! She is very unprofessional and lacks empathy and compassion. I do not feel it is beneficial for the current executive director to continue to stay due to her failure to meet the needs of the residents

Short Staff. Way too many injuries. My mom had several falls. Bad food. She lost a lot of weight because they didn't help them eat. I wouldn't recommend it. Room wasn't cleaned and had ants.

My husband was there 2 weeks. Supplied them with unopened eye drops which they never opened . They lost his hearing aids . He contacted covid there and they didn't seem to care when told . He died a week and a half after I picked him up

My mom was living here until they kept putting the squeeze on for more money. She needs more care. I can understand the need for more care however, very basic needs are not being met. In addition, “in house” doctor determines level of care. I find that interesting and self serving. They are greedy and don’t work with you. Under the beauty of the facility lies a dark underbelly of greed and the director is never around. Only a coward hides and has his staff deal with complaints about quality and cost of care and service.

If you have dementia they will keep medicating you until you are a zombie and just stay quiet. They are too understaffed to help anyone. I would NOT recommend them at all.

I visited my sister at this facility and noticed how wonderful it was. It was clean, updated, inviting and the food was very good!!....All the people and staff were very friendly and helpful. I noticed they had lots of activities for the residences to enjoy. I would recommend this facility and will rate it as A+.

If you enjoy being ignored by MANAGEMENT, then this place is for you! Starts at the top with the executive director, [names removed] in Memory Care. My Mom was in Memory Care, and did NOT get quality care! The entire staff, with the exception of 2 med-techs, [names removed], were the only staff that cared! Dirty and smelly ALWAYS! VERY expensive too! They charge extra for any little thing they can to squeeze more money out of you. When we left it was up to [amount removed] for crappy care! DON’T WASTE YOUR MONEY AND TIME!!

I was previously a resident at Villa de San Antonio. The meals and the menu were excellent. The dining room staff were excellent, their efforts were much appreciated in making sure that you didn't dine alone. The housekeeping seemed to always be on the defensive, not friendly at all. I was in Independent Living and I expected to be seen as a full functioning adult and human being...intelligent and able to function independently. I see aging as a natural progression and expect to be treated with mutual respect. I have no idea how they can improve since I didn't like their mindset once I had moved in. I signed a form for no one to enter my room unless I was home, but they came in anyway. I was also required to sign a form that I would pick up after my dog (along with all other pets owners) However, very few picked up after their dog and there was dog waste/elimination everywhere. Additionally, one of the doors was always propped open, there was no key fab access to this side door and the area was not safe for me. I was very scared, always feeling not safe. Sadly, you have to move in before you see all of these things.

Sadly the place is short on help and cant provide proper care. Care helpers were not around in one area. In another a helper was reading a magazine ignoring seniors.. A wild senior was screaming like a banshee and was yelling threat. There was a scary older patient lurching around and pissed on the kitchen floor. A young male staff member said that'is normal behavior and management knows. Seniors in wheelchairs and passed out in chairs is not being active or providing memory care. A few patients looked malnourished, and unkempt. It does not fit the online profile. Definitely not a place for my mother

The memory care unit is awful. They are terrible about intake procedures. They do not care for the dementia patients well at all. I do not recommend this facility for memory care.

I personally had to assist my neighbor tenant at Sundial Assisted living back to the property. He has dementia and walked off the property because the employees do not watch the tenants carefully. This is the third time I witnessed it and others who live nearby have also witnessed tenants getting lost. Police were called twice that I witnessed, and the neighbors around the area were looking for a female tenant who actually was lost but never left the property, she was outside in the back. Do not let your family member live at Sundial Assisted living in Redding, CA, this is a very dangerous place for a dementia person to live.

This was horrible and would never place my loved one here. It felt like a looney bin.

I do not know how the other Pacifica facilities are, but we found this one to not be up to par. It was a disappointing experience for us and we were not satisfied. There was a lot that was said up front that was not carried through with during the stay here.