Northstar Senior Living

Overall we were pretty happy with it, but at the end they left a pretty bad taste in our mouth. Our loved one passed away back in February, and after her funeral they closed the entire state down due to COVID. This community wanted us to pay for the last month of service, but since everything was shut down we were not able to access the bank in order to pay them. Under those circumstances we wish they were more understanding and accommodating.

I was able to book a tour through website and [name removed] sent me an email but she does not work weekends. Also I have sites and this one had a stronger order. The front staff was very friendly but not for me

This is a gorgeous place. Very, very nice. Everything you would want for your loved one. BUT! My mother needed care, she was on hospice and they assured me up and down that she would get attention. But there are two girls for 60 rooms. Office said that's not true the several aides told me that and even hospice could never get anyone to help. You would ring and someone comes in 30 minutes, so you go in your pants. Trash cans and papers were over following. Unfortunately mom only lasted 9 days. And the day she past away was horrible. Found her early morning with a dish pan under her chin and she was throwing up dark green bile. She was out of it, just gagging, didn't even know I was there. I had to call hospice. No one called me. That is how mom past. Alone and scared. Not a place if your ill. They could care less. This was the worst 9 days of my mothers 95 yr old life. Do not let them talk you into staying there if mom needs help. The aides could care less.

At first, the activities, as well as the appearance was extremely appealing to me for my mother. She was admitted mid-May 2018. After time, I noticed numerous changes in staff, including the activities director. My mother and staff always have had positive interactions - to my knowledge and observation. An outbreak of scabies occurred this summer. I expressed my concern about co-mingling of clothing and linens to be laundered and the possibility of transmission, as I had found my mother wearing another's clothes and someone else's bedding on her bed. I subsequently labeled all my mother's clothing and linens. Several weeks after treatment and assurances that the epidemic was gone, my mother began scratching. I immediately, consulted with the nursing staff and I was told that the scabies was not eradicated and that all the residents would need to undergo treatment simultaneously again. Treatment includes a topical application of permethrin - head to toe - and ivermectin. These are very potent drugs (insecticides) and repeated doses are problematic, from my point of view. These are elderly people whose systems not only have to metabolize their own medications, but also very potent medications for treatment of scabies. Yet, I have still found other's clothing in my mother's room. I brought this immediately to the attention of the new Exec Director and I have high hopes that many changes will be forthcoming. Somerford is a very nicely arranged living situation with garden, patio, walkways, and activities room. Most of the staff have always been friendly and they love my mother. I which them success in making necessary changes!

The place seemed nice but for a place that said residents had free run of the place the alarms on the doors when off everytime we went outside during the tour. I wondered if they brought residents back inside if they tried to go outside. The laundry girl was unsure how often they did laundry and the room cleaner was unsure how many rooms there were to clean. Made me wonder if she cleaned them that often. A lot of staff but few with the residents. Most were congregating with each other. Model room was smelly.

The staff here did what they should have in the care of my friend. It was also a very clean facility and saw nothing wrong with it. The only problems I had was the fact they were not that cooperative and accommodating. There were a few times that I needed help and I spoke with the front desk and they bounced me from person to person. They just didn't seem to want to help me. Also, the food was not top rate by any means and it was just institutionalized food. I would not recommend this facility as highly as other places.

My family is happy to know that I'm content. Here at Woodmont, where I've been sent It's such a blessing you see to have someone else take care of me. The staff and employees here are kind, helpful and dedicated. Sometimes I'm disappointed that there is not more interest shown in my favorite activities. They do their best to take care of our needs.

Building needs a make over. New paint and carpet. Spice of the memory care unit. Music played throughout the building would help increase residents participation in group activities.

I only visited this community for a short time and the room I saw looked a little dark and dingy. The person that showed me the room was nice and knowledgable. This room would not work for my loved one.

My mom was at this community for a short time and there were some staffing changes during this time. The staff were nice and minimally professional, however it seemed that the staff were only there to do a job. The executive director was excellent. They did have some administrative issues. The community is nice it just was not the right fit for my loved one.

The ambience of this facility was not as fresh inviting as other facilities, however we liked the staff very much. Also, we were informed that they are beginning a major remodeling project since a new company recently took over. Pricing was very reasonable, and I expect it will increase when the improvements are made.

We toured this community and it was a nice place with friendly staff.The reason we didn't choose this community is because a lot of the residents wee in wheelchairs and not interacting. The environment was a depressing and we felt his care needs were not as advanced as many of the residents here.

Laurie was friendly, helpful, and informative. This is an older facility, but it was clean and bright.

This is a high rise style community and I did not think it would work for my dad. The staff were nice and knowledgable. They have a pool onsite. I may have chosen this community if the setup was smaller.

It has all just been very loose with the Brookdale Sellwood. The plan of care, the follow-up and follow through. Overall we are not terribly satisfied with the facility. Also, the food is crappy as well.

It's such a dark place, they said they were keeping stimulation down but it's just creating a depressive atmosphere.

The food is very good. We like the flexibility of going to the dining room. Thee staff has been pretty friendly. I can't rate the activities because my loved one does not participate in them. Overall, The Regency Place has been a pretty good experience.

Liked the smaller eating areas that were very kitchen like, did not like the out of room shower rooms, the curtains on the bathrooms. Did not like the worn look of the facility but the staff seemed pleasant and helpful

Their sales counselor over estimates their abilities and then the nurse says oh no, we can't do that so there's not a lot of communication there. They assured me that they could handle my mom and then she was kicked out nine days later. It was such a waste of time.

I would say the cleanliness of the facility was fine but the cleanliness of my mother was not. They didn't give her a bath until I found out she wasn't getting one and had to ask for it. I think the cost was fair although there was $300 that was stolen from my mother's room. They claim it was because she went over the market place across the street and they must have taken it from her there but I don't believe that. She was only there for a couple of weeks for a respite stay. She had packed all of her stuff two days before we had come back from vacation, ready to leave. Kathy Wiggs, I think she's the director of community relations, had surgery so she wasn't there for most of the time my mom was. I don't believe if Kathy would have been on the scene I would have had the problems I did. She was a real good person and she's even been over to the house a couple of times since mom's been home. I thought that was very nice.