New Perspective Senior Living

Staff was friendly, got good feel for the personal attention. Rooms looked run down and small.

It was being remodeled at the time but the apartmetns were really small. The lady was very persistant but I just didn't like the place.

Beautiful facility and seems to be pretty nice for the assisted living folks. For the memory care folks however, the staffing is insufficient. 2-3 staff people for 16 residents isn't enough. Staff members need to take care of individual needs...and sometimes can't adequatly handle watching everyone....I have seen several occasions where memory care residents don't have a staff person nearby....which can be dangerous. Keystone also has had a lot of turnover the past 2 years - both with management and care takers. I think the majority of the caretakers and nurses are good.....there's just not enough of them. Food at Keystone is very good. Cost has risen significantly in the past year however.

Initially, it would have been a 5 out of 5, but now it's a 3 out of 5. The day staff all goes home at the end of the day, and the night staff is only 2 people caring for 105 residents. They're trying to add staff but I'm sleeping in my father's room until things improve in case of a fall or other problem It seems like, outside of the fact that there's not enough staff there at night in case of a fall or a med alert. He's in their new memory care area (they've only had it for 5 months, and they're tweaking it) Activities: They've got 'em every day, and it's wonderful.

All private pay and starting rates are $3060 for studio per month.

Good services and can accommodate 2 person/mechanical lift. Straight forward pricing (once it's set) and very open to discussing financing options. Resources for additional care (don't usually work w/Park Nicolette nursing) and legal/financial advice. Mentioned that catheter would be changed and cared for more often. No strange smells, but seems dingy for such a new location - even in remodeled areas. Have to purchase or rent a mechanical lift. Apt. very small even w/two bathrooms. Seems designed to keep residents out of their apt. and socializing with others.

Clean and welcoming. Rooms well maintained. Dr and labs come into facility Variety of activities Very few residents seen - other than memory care. Found hallways confusing to navigate. 3 levels vs 1. Few nurses/staff seen. Those who were seen did not take initiative to say hi. Few made eye contact. Director did not stop to say hi and be introduced. Buzzed past with barely acknowledgement of visitor. Menu not as healthy as I would like. Estimate was not given, although numbers were reviewed. It's ala carte so I was left to figure out what I thought would be the estimate.

Mom lived there for 2.5 weeks before she had a bad fall and subsequently now resides in a nursing home. Despite this unfortunate episode, mom was still obligated to pay nearly $[removed] in application fees and rent (prorated Nov, all of Dec, and prorated January because her sudden relocation to the nursing home triggered a 14 day move out notice. This is my only complaint about dealing with Hawthorne Woods. No financial exceptions were made despite this being unforeseen accident and the necessity to relocate her to a nursing home after only residing at Hawthorne Woods for only 2.5 weeks.

New Perspective is a really beautiful nice place with a huge library. It is a nice nice facility and the food is very good. However it was not exactly what we were expecting. We knew it was going to be a temporary stay so our loved one got a studio apartment. The response time was slow, and our calls would go unanswered. We aren't sure if they were short on help at the time or what.

This community is like an apartment. Anytime the residents leave their rooms the staff tell them to go back to their room. They want to keep all the residents in their rooms. If the staff finds a resident in a common area, they ask what are you doing in here. The residents are afraid of the staff. The staff will not greet or talk to anyone in the community. At 9 pm the staff will walk into my loved ones room. This has scared my loved ones several times. The staff doesn't announce themselves or wear their badges. The staff has stated they have never been asked to knock on the door of the residents doors before entering. I have had to write several letters to the community about this. The Waters is an old hotel that has been converted to senior housing. It is a beautiful community. The staff is behind locked doors. You have to make an appointment to speak to staff. The staff personally distributes the mail to the residents. My loved ones did not receive all their mail and were missing checks. My loved ones didn't receive their mail for three weeks. The staff demeans the residents if they ask about their mail. Whoever runs the community runs this community in an abrupt style. The Waters only provides five meals a week. You have to decide which meal you are going to skip . This community is higher in cost than the previous community my loved ones were at. I am giving great latitude due to the pandemic. There is a lot of turnover at The Waters. I would not recommend this community to others.

At first this place seemed like a great place, and the price was lower than many other programs in the area by about 1000$ However, more and more, we started having problems with this place. Lack of communication, lack of attention to cleaning my fathers apartment, his clothes are not returned to him when they do his laundry and he gets other peoples clothes, and they were supposed to follow my dad's diet and they do not strictly enforce it. I call for transportation to his appointments and then when I call to reconfirm they say they didn't know. You have to keep on top of them and for the price, sometimes I feel Im doing things they should be doing. There have been times they have gone above the call of duty to help us, but more recently it has gone down hill for us.

Administration seems unaware of needs or wants of elderly. They fail to make reservations at restaurants, then seem surprised when a group can’t be accommodated. Activities poorly coordinated, frequent cancellations, don’t get involved in many opportunities in the community. Caregivers aren’t well trained, often see them yell at, intimidate or ignore residents - I hope my family members never need to use them. If you’re independent you’re really on your own there. Place is beautiful, concierge people are great - but they can’t keep aides, housekeepers- turnover is huge. Everything has to go through corporate for approval and it takes forever. Food is horrible.

My Mother was in the Memory Care area. Like all places there are employees that truly care and others where it's only a job. We have had both. Training on how to interact with dementia residents appeared to be lacking. The turnover was great in her area. My Mom would fall in her room and bruises appeared around her face, forehead and rarely would I be contacted by staff. Many times I was the one telling them that she must have fallen. I was told that If they don't see it, they don't document it. Mom had items taken from her room and sometimes they were misplaced in laundry. But other times, we never found them. I finally started taking pictures of my Mother's belongings and installed a camera. At times, I felt the director was abrupt and rude. When I asked about security, I was told that she couldn't be here 24/7. When Mom was dying and on Hospice, the RN never came to her room to check on her until she died. Fortunately, family and friends were with her.

My mom is still adjusting to her new surroundings. Staffing seems to be somewhat short. For the most part, they are friendly but not all of them. There needs to be some improved training in the transport department I've witnessed residents being transported from one location to another and almost being dropped. The administration is aware of this and they can say is we are working on it. Mom is eating she really hasn't complained about the food. Laundry has been ok however there has been a couple of times where I've noticed that a wet towel has been left on the bed and the bed was made over the wet towel.

This community was not what we expected. The nurses seem to care, however the aides do not seem to be trained correctly. It is sometimes very difficult to find/get help when needed, even if you use the pendant. I feel that the marketing team tells you what they think you want to hear and then once you decide to move your loved one in, things change as the charges are inflated, including charging for services they are not providing. This community seems to care more about money than about the residents.

Their friendliness is outstanding. The price is very high for what services are provided. The nursing care program is not administered to what I expected. I had to discontinue their medical plan entirely as they were too inflexible to administer my father's right to use his VA benefits for pharmacy and were going to penalized him $10.00 per day for the VA pharmacy usage. I will admit that the administrative director has indicated that I may drop that plan. We shall see. The food is good, it has been an adjustment for my father to eat at the prescribed times, but he seems to be doing well for his first month there. The activities that are offered seem fine to me, my father doesn't partake because he is in dialysis for 2 days a week. The best part of this facility is that it is only 3 miles from my home and I can be there rapidly.

This senior care center is very nice, but aged. There are some issues with cracks in the bathrooms, etc, but overall it's a very nice facility. There is a large dog that usually is in the lobby that seems to be a tripping hazard that no one seems to address. I tried to get around the dog and leash, but no one seemed to take any care to get the dog or leash out of the way. This happened for the last four times that I've been at this facility. The staff is very good and seem to take good care of the seniors. The food choices seem very healthy and good, and there are some activities, but not like I've seen at other senior care places.

I had to move my loved one out of Brookdale because they could not accommodate him. It is such a large facility, they just do not have enough staff for a number of residents, it was not a good for him.

Not what it was formerly. Recent changes have resulted in many vacancies rather than the previous waiting list. Executive chef has been replaced and food is now a disgrace. Mostly unhealthy. Usually unappetizing. Often inedible. Emphasis on starches and very light on vegetables and even protein. Frequent use of corn syrup and sugar. No accommodation for special dietary needs. Not even diabetic menu selections. Small portions now and they charge $8. extra for providing more food at a meal. Some recent instances of delayed and even no responses to beeps for assistance. Rents were just increased 4% for 2017. Though staff and residents are very friendly we are looking to relocate our relatives elsewhere.

We toured this facility, and a relative had stayed there for respite. We like the food, and the rooms are quite nice. However the housekeeping needs improvement, and it is very large. We would prefer a smaller population, as well as something not right next to major freeway & busy roads. It is really convenient however. The views on some side are really beautiful, but the room size we wanted, overlooked the Carlson Tower and roads. It is quite costly, and for that kind of money we prefer something a little tucked away from the roads (and cleaner).