New Perspective Senior Living

Our experience with Island Shores has been a very good one, Mom absolutely loves it here! It is a very nice looking, well kept community, and the staff and other residents are all very friendly. She recently had an extended hospital stay, and when she returned everyone was so welcoming and said they were so happy to see her back, which I know really meant a lot to her! Really the only "issue" we've had is that for a few weeks after she moved in they were almost TOO helpful! Mom was calling them to help with every little thing, which they did happily, but I let them I wanted them to encourage her to be a bit more independent, which they completely understood.

They were incredibly helpful in making the transition to assisted living. Mom had a stroke before getting set up there and they were extremely good working with her despite the trouble that she had at times communicating. They made my dad feel very comfortable moving in there, which means a lot because I know many seniors can be resistant to the idea, but they go out of their way to make it a smooth transition. I would highly recommend Freedom Pointe Minnetonka.

My dad was only there a month, so I don't have a whole lot of history to go on, but during that month before dad passed away. We scoped out around 12 different places and all agreed on Sunrise. I wish dad would have lasted longer.

They really have been really good. It's very clean, and the staff has been really helpful and friendly as well. I think they were pretty reasonable for assisted living. They have been really great if we call or have a need. They have been a help with the insurance as well. The activities are one of the highlights of the place, they try to keep the residents really active. I haven't had any complaints about the food. I feel like it's been a really quality experience, it feels more like a home environment, rather than an assisted living, and they have a nice outside areas with patios and gardens.

Worked with this facility as POA for mother and mother-in-law. Good meals, conscientious service, friendly and caring staff, and competitively priced for base package. Extras like medication administration is pricey, and it seems it is all or nothing, no simple service to just verify mom took her meds every morning or evening.

She liked it here, and made some really close friends. The woman who was in charge of nursing is really good, if a little overworked. She really liked the meals here, but she said they served too much chicken. We moved out of the area, but she liked it here.

Very fiendly staff. We visited Keystone several times over a two week period and were impressed with the staff. We had visited several facilities around the area and Keystone offered everything we were looking for. It has been 6 weeks since my parents have moved in and they are very happy with their decision to move to Keystone.

Roxy K. has a good expierence in the Sunrise community, she talked about the welcoming feel from the staff, how freindly theey are and raved about the acticities they offer (including movie night). I do have to mention that I wish my sister would get a little more care need example more interaction with other residents during meal time. Overall the community is the right place for my sister.

Mom has been at Keystone for nine days now, she is doing great! She physically is fine but her dementia was getting bad living alone. Since the move she seems to have regained her memory some which is so good to see.

For the past 3 yrs. both parents have been residents & we highly recommend this facility. From the time you enter the door, staff & residents come to know you personally & you become a family member. 7 day nursing care catches problems before they enlarge. Parents enjoyed the care givers who checked on them frequently. Have a problem & they have a solution from dealing with depression to adding more laundry service. Parents had no complaints about the food, cleanliness. Very home-like lobby where people gather & share conversation & daily activities, crafts or larger events as senior prom or New Yrs. Eve party. Dogs and cats get a lot of attention. Advice is nearby when hospitalization or hospice is necessary. Coffee, fruit, treats always available in bistro. It may be more expensive than others, but the quality was worth it. Never resented writing the monthly check. 5/5 stars from us

My mother has lived here for over 2 years. My brother and I are both out of state, so we cannot handle issues on a daily basis and need to feel comfortable with the care she gets. Westlake Woods has definitely met (and exceeded) my expectations! The staff is very caring and go above and beyond ...as an example, during the holidays one staffer came in on her day off to decorate the doors of the residents who had not done so themselves. In addition to taking good care of Mom, they have helped make my life easier by purchasing supplies for her between my visits and arranging for routine healthcare services, including transportation and escorts. We had a less-than-satisfactory experience with another facility in Erie prior to finding WW...what a difference a good facility makes for both the resident and the family!

Staff here is wonderful, they always seem happy and very helpful. There seems to be something going on everyday through the weekdays but things seem to go to your own resources on the weekends. There are a lot of people on the food program and seem to be happy with it. We do our own cooking in our apartment.

The good: clean, safe, great amenities, very friendly and caring staff. The bad: perpetually short staffed, some complaints about food. All things considered - a good place for my mom.

One thing that we really liked was that the facility was Sun filled , light and open. Residents could walk out front or in the back patio. The food staff was great . Very friendly and receptive to the Residents. One thing that bothered me was that they sat in the same places everyday. Would of been nice to meet other Residents . I know they tried to get activities going and were working on a new activities director. The staff seemed happy.

They have had some leadership challenges with interim staff holding some positions. I believe this has resulted in some staffing challenges. They have some wonderful staff members who need quality leadership to help them shine. Honestly, the difference between the cultures at the NP in Sun Prairie and the [community removed] is big. While we were relatively satisfied with Sun Prairie, [name removed] puts Sun Prairie to shame. They are really excellent (we move my Dad to [name removed] after my Mom passed to be closer to my brother.

The initial experience at Richland Woods with my mother residing in a studio apartment and my father who was visiting daily did have a rocky start on the nursing front. In short from providing lengthy examples, both of my parents were demeaned, talked down to, and treated insignificantly in their initial experience. I have also witnessed with my father other patients getting similar treatment from nursing. This is regrettably an issue with facilities in many places in our health system, so it is not so isolated to Richland Woods. Given the treatment that was going on with my mother who was ill and could not defend herself, and my father coping with this life altering change, it got so bad to the point where we had to have a meeting with the nurse director and executive director. We laid out how things were going to move forward with the treatment of my mother and father as paying customers with expectations that patients who are in need will just get respectable treatment from a nursing manager and crew. After that meeting, they pulled out all the stops and the care level changed dramatically toward my mom. She was then treated like an adult and we had routine check ins at that point with nursing and the family. Mom eventually ended up in hospice and died at Richland Woods, and it's the turnaround that nursing did after our involvement that is the reason I could give them 4 stars.

Move in and paperwork had a little bit of confusion but overall was good. The staff is very helpful and friendly. It is a very nice environment for Mom to be in and she is enjoying the people and activities.

Change of ownership screwed the food up. They just changed the nursing hours so we will see how that impacts care. The Director is not real friendly, but the rest of the staff has been great. The sales guy, [name removed] is an awesome first impression of the community.

Hard to deal with finance person ([name removed]?). Not friendly. Facility needs some updating. I would perhaps recommend this community to other families.

The staff are the reason we went with them they are all really helpful and kind. I would recommend to others.