New Perspective Senior Living

Overall, staff is caring and kind. Room was very nice, food was good according to the resident, and the facility has a family atmosphere. However I would caution to truly find out where your loved one would be best. The placed our loved one in a very nice room in the remodeled garden floor. At 98 years old he was much too isolated and did not get the attention he needed. He was not independent enough to be that far away from the activity. He stayed for 6 months, was out of the facility in the hospital or SNF more than he was in. We moved him into LTC. I do feel that he was under-assessed and his room placement was a sure fire way to have a failed experience. For people with a fair amount of independence I think it's a nice place but for our LO it was an extremely expensive mistake. Also the billing was in error 4/6 months so I recommend watching bills closely for errors.

Very nice place, doing upgrades presently so they take pride in the place for sure. Staff was very friendly. Place is clean and tidy. Would be a great option for us and my mom.

The quality of the rooms and décor impressed us, as well as the cleanliness. Yes I'd recommend

The food is good, short of doing room help, my cleaner is excellent, comes once a week. We are independent so we don' t need extra help. Have heard both sides some are very happy with assistant living, others don' t feel they get help they need or on time. The staff are working hard to make it a better place to live.

Everyone is very helpful with questions. The only suggestions I might consider implementing would be a "new resident guide". It's been quite the process getting mom acclimated to the places/people/activities without one. We're relatively new to the system and I'm still figuring out the day-to-day while helping mom as much as I can. It's been challenging, it would have been nice to have a packet or something of contacts, events, processes, etc. - a New Resident Guide. Something informational for residents and their families. Overall, we're very pleased with everything New Perspective has to offer, and the people have been top-notch.

The staff are friendly and helpful, although they are stretched thin like all other facilities. If your loved one is not extremely independent I highly recommend being closely involved in their care.

I really appreciate there is someone making home good food for my mom and watching over to make sure she doesn't choke. Her room is kept nice we really appreciate that. We all like that it's a small place cottage. We're all wishing you could put a little kind pressure on her too get her hair washed and stuff. Mom says no... But she will cave with some nice steady pressure. We are really appreciate that she's safe and well cared for. Really appreciate that she gets out into the common room with the other people. We thank you for your care

My mother has lived at this community through a lot of changes. No place is perfect but the community is really turning a corner. They have more staff, caring Leaders, and someone available to kindly greet you or answer your questions. No place can have it all, but the recent changes and new faces have given us confidence.

The staff are very kind and helpful and are helping to make my mother'in-laws adjustment easier

My Sister doesn't like a lot of the food choices and complains about how the staff is slow to respond and often can't assist her. Lots of great activities offered.

The Winds was nice, but the families have to be aware that it is assisted living, not equipped to handle more than that. My husband was not able to handle the change. The problem I had was them not being honest about taking him back from the hospital.

The good: clean, safe, great amenities, very friendly and caring staff. The bad: perpetually short staffed, some complaints about food. All things considered - a good place for my mom.

They have had some leadership challenges with interim staff holding some positions. I believe this has resulted in some staffing challenges. They have some wonderful staff members who need quality leadership to help them shine. Honestly, the difference between the cultures at the NP in Sun Prairie and the [community removed] is big. While we were relatively satisfied with Sun Prairie, [name removed] puts Sun Prairie to shame. They are really excellent (we move my Dad to [name removed] after my Mom passed to be closer to my brother.

The initial experience at Richland Woods with my mother residing in a studio apartment and my father who was visiting daily did have a rocky start on the nursing front. In short from providing lengthy examples, both of my parents were demeaned, talked down to, and treated insignificantly in their initial experience. I have also witnessed with my father other patients getting similar treatment from nursing. This is regrettably an issue with facilities in many places in our health system, so it is not so isolated to Richland Woods. Given the treatment that was going on with my mother who was ill and could not defend herself, and my father coping with this life altering change, it got so bad to the point where we had to have a meeting with the nurse director and executive director. We laid out how things were going to move forward with the treatment of my mother and father as paying customers with expectations that patients who are in need will just get respectable treatment from a nursing manager and crew. After that meeting, they pulled out all the stops and the care level changed dramatically toward my mom. She was then treated like an adult and we had routine check ins at that point with nursing and the family. Mom eventually ended up in hospice and died at Richland Woods, and it's the turnaround that nursing did after our involvement that is the reason I could give them 4 stars.

The food is really good. Staff is nice and helpful. Activities director is always trying new ideas. My dad is an independent living so I can't speak for the assisted-living.

PROS: *[name removed] is AMAZING about communication, so helpful, answering/ replying to any email questions we had!!! *The daily medicine distributing staff was very kind, caring, fun & positive while dealing with my dad! *Family Christmas Dinner was so well organized, fun, special!!! Very affordable for the family members $7/ person) & great food & entertainment quality!!! *Seemed like a good price in comparison to a few other places we looked. *Accepted a Medicare/ Medicaid waiver. *Many activities & outings my dad enjoyed! CONS: *The head nurse was not particularly responsive or helpful via emails. Kind of condescending, telling me to remind my dad (with dementia) to be nicer... um, isn't "grumpy" kind of common w/ dementia patients. All within the 1st month he was there! *I got at least 2 calls where they identified themselves, confirmed it was me they were calling... then they'd start talking about a resident that was NOT MY DAD/ calling the wrong family vs resident! Sadly my dad fell [date removed] , was admitted to the hospital, moved to hospice [date removed], and passed away [date removed]. He was only able to live there for less than 6 months. Southwest Commons in Strongsville was a VERY NICE assisted living facility!!! It was a very good value and engaging community. There are a few areas they can improve but overall we highly recommend it.

Our apt is huge, don't know if they are all the same. Have not done any of the things offered, taking care of [name removed] is a full time job. They have wonderful entertainment, and we have gone to a couple of them. Parties for every occasion. Activity director is great. Only complaint I have is the cleaning. The young man comes in once a week and it is hit and miss. Vacuum is just around the middle scrubbing is around the middle. Nothing gets moved, even a paper on the cupboard. I have my old cleaning company come in once a month.(another expense.

[name removed] the nurse was kind at first but started to show she was actually a [removed] when it came to communication about the resident. She was very one sided and thinks she knows more than what she does. Also, admin changed and is very bad at timely emails and great at losing emails.

I like the way the building and units are maintained. Very clean and well kept. I think they could improve on food quality and encouragement of the residents to join activities

The staff was hands-down the friendliest and kindest of any facility we toured. And we still find them to be that way months later. The activities are wonderful! We wish the staff would make sure our mom changes her clothes DAILY and help her with her hygiene a bit more--helping her comb her hair, brush her teeth, and soak her dentures. We pay for the highest level of care for those reasons and would like to see that happen daily. The staff is very good to her, and even though she hasn't had the easiest time becoming acclimated, they remain very kind and good to her. We greatly appreciate that.