Navion Senior Solutions

We are overall pleased with the Legacy. What we pay is more than reasonable. Unfortunately we just experienced a staff change. We have not met many of the new staff. We live out of state so we will meet them shortly. The food looked like things I would prepare. We wish for some more activities for memory care. It is always clean. But no place will be perfect. But overall we are very pleased with our relatives care. We inspected other facilities and the Legacy won us over.

Apartment sizes are good and configured well for the furniture folks need. Staff is professional, responsive and kind. Facility size is small, which suited my mom. Overall, well-maintained. Food is not good, but they are trying to improve. My mom has been there 3 weeks and is very happy.

They have been very kind and supportive of me and my mother. Mom has seemed to improve since being there. She seems to be more settled and not as confused or angry. The only issue at all has been her not being able to call out on the phone or other family to reach her, without me being there with my phone. I do understand with the calls, that part of the issue is how busy the staff is, and is understandable.

Promised and told thing (marketing) but not really true ie: -Changing bedding -Cleaning rooms activities -Health maintenance like weigh ins

The staff seems engaged and enthusiastic to be there. I'd like to see extra serving hours for meals, particularly breakfast as their schedule doesn't accommodate late risers. Also, some formal way to request services beyond tracking down staff. Something as simple as a mailbox to accept service requests would help, or a list of email addresses for staff.

Overall, I am satisfied with Navion of New Bern. The Nurse on duty is wonderful, helpful, compassionate, and doesn't mind answering my questions or explaining medical terminology. [name removed], the activities director is great. She has a wide variety of activities available so anyone can participate if they so desire. [name removed], the sales director is friendly, and always ready to help. Most of the other staff are wonderful. They're friendly, helpful and does their to the best of their ability. The housekeeper and Maintenance Manager are top notch. Overall, it was the right decision to go to Navion.

I am searching for a facility where husband and wife can reside together -- one with assisted living and the other as independent living. This facility couldn't meet that need as an affordable price.

The staff at Navion of New Bern are wonderful. They take great care of the residents. The facility is clean, doesn't smell bad, and improvements are constantly being made. I would have given 5 stars but there are a few processes that need to be improved to assure that tasks are done consistently and the best they can be done. The people in key leadership positions at this facility are relatively new and they are working to improve all aspects of care.

It is an exceptional facility but short staffed with staff turnover which I guess a lot of places are dealing with. To me the food is delicious. Not going to get picky. The majority of the staff is attentive and do their best to help residents. But staff/resident ratio could be better. I am grateful my brother is there. I hope he can live out his remaining days there. It really is a nice place and 99% of staff are so nice. Just need more hands on deck for the number of dementia residents. I would highly recommend Navion. Not always happy with the wait time after ringing the buzzer but probably the same everywhere.

The staff was extremely friendly. They took great care of my mom. Hope is a wonderful and caring woman who helped get my mom settled into the facility. The biggest complaint was the food. My mom called me after every meal to complain about the food. The kitchen had many dietary restrictions with the various residents. I can't really blame them.

Took the Tour. [name removed] and the team were so nice and knowledgeable. The facility was inviting, nice size rooms, and they cater to the residents. [name removed] was available to answer all my questions. He was with the nurse when she did the evaluation of my mom. He introduced himself to her and they had a conversation. It was a good experience.

Private rooms, building and property layout and appearance, visitation hours, staff (caregivers, and cooks). Activities that were offered also impacted my decision, although the outings I was told about never occurred. .Close proximity to my home.

I love the activities and take part in as many as possible. The food is very good, and I do not have to cook it. The staff is excellent and very helpful. The apartments are very nice, and I have made many friends since living here. I would highly recommend. I love sitting in the cafe and lobby and visiting with all the residents. This my favorite part about living here.

The activities could be broken down a little better. Social hour and the monthly birthday party should be separated. Residents should be better informed when a activity is canceled. Better advertising about activities would be beneficial. But besides those few issues it is a great place to live.

Food is great and environment is very friendly, Residents are always doing activities and field trips. Christmas time is extra special with celebrations every week. We also love happy hour for socializing with the residents.

For the most part it has been great. Staff is nice and easy to get along with especially the front desk employees. Activities and food are good. I have made lots of friends at Chandler Place. Would highly recommend to anyone. I love it here.

Overall good. They struggled with heating and ac issues earlier in the year. Staff overall is good however My mom has submitted some complaints about staff caring for my stepdad. Once submitted the issues are handled. Mom likes Charter more than [community removed] for the level of care my stepdad needs and it is 1/2 the price. Much more homelike at Charter.

Glad some takes good care of my Mom.

Mom has been here since [year removed]. Of course there has been a few hiccups but we have been very appreciative of the staff.

Mostly very good and caring. Sometimes delay or confusion over medical bureaucracy between primary doctor and facility doctor- communication. I would recommend to others.