Navion Senior Solutions

The food looks nothing like the gourmet meal pictured above. There are rarely fresh fruit and vegetables. Canned vegetables and fruit cocktail are common Sometimes the chicken was so over-cooked and tough, it couldn't be cut, much less eaten. Recently the entire night staff was let go for incompetence. They seem to have a problem keeping staff in general. The staff passing out medications cannot even identify the various pills they are giving out. Staff answering a ring for assistance more than once opened the door and snarled "What do you want now?" They recently got a new head nurse who stormed unannounced into residents' rooms and confiscated anything that said "keep out of reach of children" by throwing dishwashing soap, hand lotion, cleaning supplies, hair spray, etc. into garbage bags. Needless to say, my family member felt like a robbery had taken place. Even worse, the doctor had written orders on file allowing self-administration of over-the-counter drugs and possession of cleaning supplies. The possessions were returned, but the emotional damage was done. Fitted sheets are returned wadded up instead of properly folded. Everything else comes back a wrinkled mess.

There was mold growing in her room on her furniture. She ended up with a rash that needed hospitalization. The staff gave me none of her medication when I moved her out

My mom had a stroke that went undetected for several days which led to her becoming completely disabled. She passed away in May. The Director [name removed] told my family while mom was hospitalized that if we removed her belongings before the first of the month we would not be charged, we did just that. To this day she has not returned one phone call and we were charged for a month the outstanding amount was sent to collections. When we talked with the care staff about why they didn't notice that mom could no longer walk or talk I was told “we are understaffed”. It's very difficult for me to discuss I hope this is enough details.

Nothing was good. It was a horrible experience. They need to take better care of their residents and keep their families more updated . Our person was only there a month and a half. He lost 30 pounds and when he got to hospital he was almost septic. Needless to say he didn't go back there. I called a couple times to talk to director of nursing. Had to leave voice mail. She never called back. They owed us a refund which we never got.

Would you want your loved ones in the care of staff who cuss at them and tell them to shut up OR in the care of staff without proper training in memory care?! Please, PLEASE do your research. If I had only known what this facility was capable of, I would have never put my daddy in their care.

Went on tour and sales lady,[Name Removed] hasn’t left us alone. Ask for do not call and keep getting calls. Wants check to hold room and we still making choices. Were the rooms come around quick and get on her list. Bad as robo callers. Dont call us anymore.

Until recent events, I was very pleased with the services provided by Northlake House. That said, I must speak from my heart. I do believe there is some accountability on the part of the facility regarding my mother’s current physical condition. The comments made by staff about not having proper coverage concern me, as they suggest that my mother may not have been adequately monitored during the time her blood pressure elevated, ultimately resulting in her stroke.

They can start with management. The staff is woefully inexperienced with elder care, especially those with mental decline. I just felt we were misled from the very first day.

DO NOT GO TO PRESTON HOUSE. my dad’s been gone for six months and the care/disrespect he received there still haunts us. If we could have brought him home for his last months/days, we would have. The rooms are small, dirty, and dark. The food was horrible, I was there often and always brought him something edible. The staff were friendly on day one, all smiles, day two and after very unfriendly and rude. Never met the doctor once and we asked to. Nurse only there 8-5 M-F. Didn’t get bathed 3 times a week as promised., had to demand them. It never got better. Med tech was giving PRN medication every night. We questioned why he was getting it because he was calm and she said because he usually got agitated that time of night. Who is she to medicate when not needed, so over medicated him when not needed. Took pictures of him when he was disheveled and passed to other employees and they laughed at him. I saw the photo on her phone and took a picture of it for proof. He lost his dignity.

They simply do not care. Its all about money.

I did not like the community at all. I was called at least every day regarding a behavior that my dad was doing that they did not like. They also sent him to Geriatric psych three times in a six month period and had him on so many psychiatric meds that he could barely stand up on his own. I was given three days to find him a new place to stay which I did and he is thriving in this community and they love him. After reaching out to [name removed]regarding my experience, she never contacted me and seemed disinterested in my overall experience there. We spent [fee removed] in six months there and no one could give me a call to listen to my experience and what they can improve on. They cannot handle any type of dementia or Alzheimer's patients. People need to be aware of that-you get very little for your money.

1 for all, if zero was an option, that would be my answer. Don't expect much in the way of help, it does say assisted living but they didn't do much to help my Uncle, his health declined while there, to the point of multiple hospital visits due to lack of care. We got him out of there before he died. Pretty place as far as appearance, not so much on the care of people . I wouldn't recommend them to anyone

In my opinion, the beautiful facility is under staffed and the staff on hand was not trained to care for my husband. He was left alone a lot so he was allowed to wander around and ended up in other patients rooms. My husband has Alzheimer's disease. They ended up sending him to the hospital without my consent, last straw for me. The ER doctor is the way I was notified because she didn't know why he was there. Bottom line, they're not equipped for people with dementia.

I would give them a bad rating for memory care for several reasons: Nourishment - it is not uncommon for a patient to lose the ability to feed themselves. This happened and significant weight loss occurred without one mention of puréed food and nobody assisted with feeding. She could have passed. My husband had to request this care. Their answer was they are not allowed to feed her. Yet no word of any next steps. We also had a bed sore issued. If proper care was provided, it would not have happened. The staff does the minimum, if that. Assisted living is not good in SC, qualified care is not required. A nursing home is better and that was the direction we took. I never would have gone there had I known there is no cna or nurse.

90% of the staff and 100% of management could care less. I put a ring camera in her room and they put a sign on the door to alert the staff. I wonder why. It didn't prevent her diamond ring and gold wedding band from being stolen... when I asked for access to the hall camera to match up to my ring tape, they initially said yes and then denied it. There was an issue of men getting into her room in checked at night. Denied until I showed them the tape. No response. I took her out of there and never looked back.

They move residents to memory care without families approval. Happened to several while we were there. The rates doubled and you are responsible. Their 3 rd shift is in supervised and bad things happen. They will let residents go without eating if for some reason they can not eat. And knowing they can't do it themselves. I would rather just end it at that. We lost my mom on Valentine's Day and just going back thru thinking it makes my heart hurt. Adjust a very terrible experience. Moved her there in March 2024 very alert and knowing times from one month later her so doped up and hardly ever understood her since.

Stay away from this facility. My mother's wedding rings were stolen and so were her shoes. The staff seemed to have no idea who my mother was when I went to visit her. She got absolutely no exercise and they had nothing for her to do. It was just a warehouse. It was horrific. I would've pulled her out except my husband was in the hospital dying.

The facility was clean her room was not kept clean. We have moved her to a memory care facility. They don't need to take those kinds of patients. Left sitting in pee and poop on more than one occasion. Had 2 bed sores while there. More worried about having the room filled than actual care of patient. Gave them 30 days to improve and nothing changed. We paid $[fee removed] a month for what we could have struggled to do at home. Not worth it at all! Where she is now she is clean, doesn't smell, more alert and more active. Not like she near death like at McArthur. Would not recommend them to anybody. Only good thing we can say is her nurse [date removed]was good with her.

They lied about the care that was provided to my loved one. They allowed her to run away 3 times. The only reason they get that is because there were some staff that seemed to care but those ppl were transitioned out of the facility early on. This facility NEVER had my loved one seen by a medical professional outside of when she was taken to the hospital for tests. They lied about it every time I called to inquire. When I discovered this and tried to work with them to move her, they dragged their feet on doing anything ESPECIALLY providing me with all the medical documents I requested. I moved her 2 years ago and I have not yet received any documents from a doctors office. I reported this facility to APS. They need to be shut down. Again, the only reason they get this is because initially the activities were good. That director left and then there were no activities. Every time I visited, my loved one is in a corner or just sitting somewhere alone. She's still very social. She's currently thriving at her new facility. I'm soooo upset we ever toured this place. It turned out to be the worst decision we could've made.

My loved one passed away while under their care, or lack thereof. I would never recommend this facility to anyone.