Navion Senior Solutions

DO NOT GO TO PRESTON HOUSE. my dad’s been gone for six months and the care/disrespect he received there still haunts us. If we could have brought him home for his last months/days, we would have. The rooms are small, dirty, and dark. The food was horrible, I was there often and always brought him something edible. The staff were friendly on day one, all smiles, day two and after very unfriendly and rude. Never met the doctor once and we asked to. Nurse only there 8-5 M-F. Didn’t get bathed 3 times a week as promised., had to demand them. It never got better. Med tech was giving PRN medication every night. We questioned why he was getting it because he was calm and she said because he usually got agitated that time of night. Who is she to medicate when not needed, so over medicated him when not needed. Took pictures of him when he was disheveled and passed to other employees and they laughed at him. I saw the photo on her phone and took a picture of it for proof. He lost his dignity.

They simply do not care. Its all about money.

I did not like the community at all. I was called at least every day regarding a behavior that my dad was doing that they did not like. They also sent him to Geriatric psych three times in a six month period and had him on so many psychiatric meds that he could barely stand up on his own. I was given three days to find him a new place to stay which I did and he is thriving in this community and they love him. After reaching out to [name removed]regarding my experience, she never contacted me and seemed disinterested in my overall experience there. We spent [fee removed] in six months there and no one could give me a call to listen to my experience and what they can improve on. They cannot handle any type of dementia or Alzheimer's patients. People need to be aware of that-you get very little for your money.

1 for all, if zero was an option, that would be my answer. Don't expect much in the way of help, it does say assisted living but they didn't do much to help my Uncle, his health declined while there, to the point of multiple hospital visits due to lack of care. We got him out of there before he died. Pretty place as far as appearance, not so much on the care of people . I wouldn't recommend them to anyone

In my opinion, the beautiful facility is under staffed and the staff on hand was not trained to care for my husband. He was left alone a lot so he was allowed to wander around and ended up in other patients rooms. My husband has Alzheimer's disease. They ended up sending him to the hospital without my consent, last straw for me. The ER doctor is the way I was notified because she didn't know why he was there. Bottom line, they're not equipped for people with dementia.

I would give them a bad rating for memory care for several reasons: Nourishment - it is not uncommon for a patient to lose the ability to feed themselves. This happened and significant weight loss occurred without one mention of puréed food and nobody assisted with feeding. She could have passed. My husband had to request this care. Their answer was they are not allowed to feed her. Yet no word of any next steps. We also had a bed sore issued. If proper care was provided, it would not have happened. The staff does the minimum, if that. Assisted living is not good in SC, qualified care is not required. A nursing home is better and that was the direction we took. I never would have gone there had I known there is no cna or nurse.

90% of the staff and 100% of management could care less. I put a ring camera in her room and they put a sign on the door to alert the staff. I wonder why. It didn't prevent her diamond ring and gold wedding band from being stolen... when I asked for access to the hall camera to match up to my ring tape, they initially said yes and then denied it. There was an issue of men getting into her room in checked at night. Denied until I showed them the tape. No response. I took her out of there and never looked back.

They move residents to memory care without families approval. Happened to several while we were there. The rates doubled and you are responsible. Their 3 rd shift is in supervised and bad things happen. They will let residents go without eating if for some reason they can not eat. And knowing they can't do it themselves. I would rather just end it at that. We lost my mom on Valentine's Day and just going back thru thinking it makes my heart hurt. Adjust a very terrible experience. Moved her there in March 2024 very alert and knowing times from one month later her so doped up and hardly ever understood her since.

Stay away from this facility. My mother's wedding rings were stolen and so were her shoes. The staff seemed to have no idea who my mother was when I went to visit her. She got absolutely no exercise and they had nothing for her to do. It was just a warehouse. It was horrific. I would've pulled her out except my husband was in the hospital dying.

The facility was clean her room was not kept clean. We have moved her to a memory care facility. They don't need to take those kinds of patients. Left sitting in pee and poop on more than one occasion. Had 2 bed sores while there. More worried about having the room filled than actual care of patient. Gave them 30 days to improve and nothing changed. We paid $[fee removed] a month for what we could have struggled to do at home. Not worth it at all! Where she is now she is clean, doesn't smell, more alert and more active. Not like she near death like at McArthur. Would not recommend them to anybody. Only good thing we can say is her nurse [date removed]was good with her.

They lied about the care that was provided to my loved one. They allowed her to run away 3 times. The only reason they get that is because there were some staff that seemed to care but those ppl were transitioned out of the facility early on. This facility NEVER had my loved one seen by a medical professional outside of when she was taken to the hospital for tests. They lied about it every time I called to inquire. When I discovered this and tried to work with them to move her, they dragged their feet on doing anything ESPECIALLY providing me with all the medical documents I requested. I moved her 2 years ago and I have not yet received any documents from a doctors office. I reported this facility to APS. They need to be shut down. Again, the only reason they get this is because initially the activities were good. That director left and then there were no activities. Every time I visited, my loved one is in a corner or just sitting somewhere alone. She's still very social. She's currently thriving at her new facility. I'm soooo upset we ever toured this place. It turned out to be the worst decision we could've made.

My loved one passed away while under their care, or lack thereof. I would never recommend this facility to anyone.

I walked in on a Sunday afternoon and the staff had all the residents in the MEMORY CARE watching Game of Thrones. All them sitting on their behinds while watching a violent slaughter show!!! We were mortified. Also want to add that once they kicked my 83 year old father out of memory care for behavior issues (not sitting silently in a wheelchair) the nurse at that time (name removed) refused to speak or share notes with any other community making it almost impossible to place him. He lived in the ER at Presbyterian Novant for 30 days!!!! This place is disgraceful.

Avoid it There are many others. Memory care is a nightmare. Their own staff will tell you to not go there. I would not recommend. The day I was taking my wife out, there was another aide taking her person out.

Don’t waste your money! [name removed]moved my brother in and than pretty much said he was out of their care within a month. They took about [removed] off of us. She has no clue what she is doing. She is evil. I don’t recommend putting an animal in the family, and definitely not a human loved one. I never leave bad reviews but this place is horrible and should be considered a scam.

This place has went down hill in such a short time span. I visited about 6 months ago, everything seemed great, the food was good, the people were nice. I planned on signing this week and let me tell you, big change of plans for me! The residents looked miserable! What in the world changed so dramatic that this place went to a dump that quick!

In 1 1/2 that she was there she lost 65 lbs. Had 3 UTI's. A small brain bleed that the family found when they took her to the ER. They were putting 2 diapers on her so they didn't have to change her so often. We found feces on her feet and finger nails. We did contact the State.

I have given my honest opinion. Mebane Ridge is not honest with the family upon admission. We were told that our family member would get all the care needed with assessment by their nurse with level 3 supports. The care is lacking. The care is lacking as I see it for the majority of the residents in memory care. The residents are not monitored. The impression you get is that there is no care whether the residents live or die. ADL for my family member is almost nonexistent. No grooming, handwashing after using the bathroom and prior to eating. This is not sanitary. Staff refuses to take to the restroom as ordered by specialist. Member is encouraged to soil undergarments instead. On several occasions the thermostat has been turned down to 66 degrees in the family members room. The thermostat was turned down by staff even after the resident states that they are cold. Bed is not properly made up resident was sleeping under a comforter only until addressed. I could go on however I will sto

Male residents were allowed into female rooms even after being shown video of male resident jumping into her bed multiple times and staying for hours. Allegedly they check all rooms every two hours No Way Place smells like urine Got out in 40 days and found 2 others that are just fine. Keep looking

Stay away from McArthur Manor. Administration is very rude and unprofessional.