Navion Senior Solutions

We did not like the this community at all. The smell was bad of urine and disinfectant. The staff was cordial enough to us, but that did not make up for the cleanliness. The rooms also looked like a small closet in a hotel room. It just was not a good fit.

The staff seemed like they had great care to offer the residents, however the complex seemed very depressing. It is not a place where I would want my loved one to be living.

My father was in this community and i was not very happy with the care he was receiving. The staff would not pay attention to him. There was a lack of communication with the community's side. They offer activities but my father was not able to participate. The community is clean and very nice itself.

Overall I was not impressed with this facilty.It felt very much like a nursing home as opposed to assisted living. The director was very friendly and informative, but the rest off the staff seemed to be aloof. As we walked down one of the residence hallways there was a very strong odor of feces coming from a resident's room and in the time we were there no staff came to assist her. The main areas were clean, but the newly remodeled rooms did not appear to be much nicer than the non remodeled room. I will not be bringing my mother for a tour and will not consider placing her at this location.

To early to rate, been only 5 weeks but have had issues that are still pending. 2 stars so far.

The Manning Place was a great place but has gone downhill since the new admistration has taken over. They have a bad turn over rate when it comes to staff.Its like the administration doesn't care about their employees or their moral. So that the admistration has 1 caregiver to 32 residents & 1 medtec on first & second shift to do all the Activities of Daily Living, pass meds, & serve meals. My father was there for 1 month & thats when I got him out of that awful place.

Our experience with Mallard Ridge was not a good one. We had multiple instances of them losing our loved one's possessions, including things like a pair of shoes as well as his hearing aid. Based on our experience I would not recommend them to other families.

We did not have good experiences with the memory care here, and we moved my loved one out. There are some very good staff members, but others who are not. It feels like the memory care section was an unsuccessful attempt to turn an assisted living section into memory care. It is wide open, with people wandering where they will, and the common areas do not contain enough seating to have them all in the same place. The care felt almost negligent at times.

Don't let them kid you - they do very little for your loved one and are understaffed. Very few activities, food is fair. Some of the staff is wonderful & caring, but some are downright mean. Management does nothing when brought to their attention. My Mom would have been better served in a nursing home. We chose this facility because it impressed us on the tour, was close to our home, doctors and hospitals, reached out to dementia patients and had an Alzheimer's wing, but Mom was not delighted after the 1st month (Jan.2012). She moved here from independent living when she needed a bit of assistance bathing, she got around very well & sometimes needed a walker, was a good conversationalist and had the beginning stages of dementia. 30 days later she was in real trouble. Summit was quarantined due to a norovirus outbreak. The place was not staffed to handle it, and she subsequently became dehydrated, had a stroke, leaving her with expressive aphasia and now required using her walker to walk. They assured us they could still care for her. It was hard to communicate with her, but she seemed to indicate they were not caring for her properly. 9/15/12 she fell in their hallway after a staff member gave her a "high-five" and she fractured both shoulders and a knee which left her bed ridden, but they insisted they could still care for her. A week later it was clear they could not, so we hired in private help in the day-time. They lied just to get our money and it took us a month to place her in a nursing home.

When Raven solutions bought spring arbor in march 2017, they made a lot of promises. They did get some new furniture in both assisted living and the cottage. However they put back the old stain chairs in cottage and it smells like urine in the unit most of time now. Staff has been reduced on both sides even though full. Staff is worn out and stressed. They were promised raises this year but now they are told not til next spring. The cottage is at or past full capacity and there is not enough seating for residents in living room. They did get electronic devices for residents and call buttons on cottage side in bathrooms. Staff are suppose to activate buttons to show they are checking rooms. That worked for the first few weeks but not so much now. Most staff leave their cell phone units to monitor residents on tables or not in sight. The best of the facility are the hard working staff, activity personnel and maintenance.

Bad management and the caregivers are lazy. Not friendly when you ask them can they help with your family member. Caregivers stay on their phones all day and the nurse and ED is nowhere to be found when you need answers about something. Horrible.

The staff was extremely friendly. However, they did not notify the family of changes in condition, medications, or resident's behavioral changes. If you place a family member in the memory care unit, be sure to check the each time you go for changes in condition, decubitus (bed sores) and stay on top of you loved one.

My friend spent 10 months there and every time he had an issue or complaint, they sent him to the Emergency room. They are not equipped to handle any pt with dementia that has any anger issue. I was led to believe they were specialist in this area, but that is certainly not the case. Staffing is very limited, and they only have inexperienced staff that do not know how to resolve any issue. If there is any problem after hours...the call to the nurse will result in an emergency room visit with EMS. The bathroom floor was so dirty on one visit that I had to mop it myself, and it looked like it had never been cleaned before. If your loved one is not quiet and sedate, this is not the place for them. I also had to ask to look at his medicine sheet as he was experiencing dizziness and weakness..and discovered one of his medicines was not being given. It is overpriced and more than even some of the "nicer and newer" communities.

Some of the staff truly care about the residents but for most, it is just a job. Poor communication exists shift to shift. There is not enough staff to care for the needs of the acuity level of the residents. If a resident has problems with communication and/or understanding, there are little activities in which they can participate and they end up sitting in his/her room all day. The facility RN is very willing to listen and discuss concerns as is the Pt. Care Coordinator but that is all in management that seem to care. Many residents report follow through with residents' concerns by the Ex. Dir. to be poor. Some feel the major concern is money. Management calls family members periodically to ask if we have any concerns but as of yet, I have not had one concern met. It seems to lie dormant on the Ex. Dir. desk.

The food looks nothing like the gourmet meal pictured above. There are rarely fresh fruit and vegetables. Canned vegetables and fruit cocktail are common Sometimes the chicken was so over-cooked and tough, it couldn't be cut, much less eaten. Recently the entire night staff was let go for incompetence. They seem to have a problem keeping staff in general. The staff passing out medications cannot even identify the various pills they are giving out. Staff answering a ring for assistance more than once opened the door and snarled "What do you want now?" They recently got a new head nurse who stormed unannounced into residents' rooms and confiscated anything that said "keep out of reach of children" by throwing dishwashing soap, hand lotion, cleaning supplies, hair spray, etc. into garbage bags. Needless to say, my family member felt like a robbery had taken place. Even worse, the doctor had written orders on file allowing self-administration of over-the-counter drugs and possession of cleaning supplies. The possessions were returned, but the emotional damage was done. Fitted sheets are returned wadded up instead of properly folded. Everything else comes back a wrinkled mess.

Nothing was good. It was a horrible experience. They need to take better care of their residents and keep their families more updated . Our person was only there a month and a half. He lost 30 pounds and when he got to hospital he was almost septic. Needless to say he didn't go back there. I called a couple times to talk to director of nursing. Had to leave voice mail. She never called back. They owed us a refund which we never got.

Would you want your loved ones in the care of staff who cuss at them and tell them to shut up OR in the care of staff without proper training in memory care?! Please, PLEASE do your research. If I had only known what this facility was capable of, I would have never put my daddy in their care.

Went on tour and sales lady,[Name Removed] hasn’t left us alone. Ask for do not call and keep getting calls. Wants check to hold room and we still making choices. Were the rooms come around quick and get on her list. Bad as robo callers. Dont call us anymore.

Until recent events, I was very pleased with the services provided by Northlake House. That said, I must speak from my heart. I do believe there is some accountability on the part of the facility regarding my mother’s current physical condition. The comments made by staff about not having proper coverage concern me, as they suggest that my mother may not have been adequately monitored during the time her blood pressure elevated, ultimately resulting in her stroke.

They can start with management. The staff is woefully inexperienced with elder care, especially those with mental decline. I just felt we were misled from the very first day.