Navion Senior Solutions

I feel so bad for my loved one's experience at Charter Senior Living of Charlotte because the lady that did the intake was super nice and I thought was so knowledgeable. When I called her about all of my loved one's falls she had no idea of them. She told me she doesn't have anything to do with the clinical part of the place. How can one hand not know what's going on with the other?

I will never recommend Preston House to anyone. In my opinion, there is not enough staff for the level of care needed by most of the residents. I thought the food was terrible. I tried to check the menus so I would know when I was going to have to bring food for my husband, however, most of the time they didn't have them posted. If I took him outside to sit on the patio, in order to get back into the building I would have to bang on a window or the door so someone could let us back in. There was no doorbell or call button outside on the patio to ask a staff member let us back in.

I wanted to do a respite stay but they were pushing for a permanent stay. And at the time my mama didn't have enough money to do a very long permanent stay but it was too late, before I acknowledged what I was doing I got in a mess and signed all this paperwork. I mean my dad just passed away and I was trying to find care for mama because she couldn't stay home and take care of herself and I was sick with sinus. So my mind wasn't all there anyways and so I'm sure they seen that and I feel they took advantage of me. I feel that people that want to go there should know what I went through with them and be aware of what they may be getting into. Thank you.

Never consider this facility for your loved ones. We were looking for an assisted living facility for my mother-in-law. The top one on our list was The Fountains. On our tour, we were charmed. The facility is clean, well designed, and beautiful. My mother-in-law liked the facility, and we did too. The staff were unreliable, unprofessional, and disrespectful. Many times, my mother-in-law was left in the dining room alone for up to one hour. After a recent fall that resulted in a broken hip we were lied to about the circumstances of her fall. After 2 1/2 weeks, no one has called to see how she's doing. She won't be returning to such inconsistent care.

My loved one was previously a resident at Colonial Gardens. Overall, it was a horrible experience with that facility. I have since moved my loved one out, but I would not recommend this facility to others.

It was horrible. They drugged her up and she fell two times that we know of. Had to have surgery and now is bedridden. We didn't send her back. We had her transported from the hospital to our home. They promised that they would take the best care and did not. I would never recommend them to anyone. My mother in law walked in a happy lady and now she can't walk, or for that matter straighten out her leg that she had the surgery on at all. I pray for all those other people in the memory care there.

Memory care was not what was promised. Staff did not communicate with each other about resident issues from one shift to another. They do not watch the residents as they should and injuries happen! Food for memory care is not the same as assisted living. They are given two choices per night but basically wherever they sit is what they get. Food is also not appealing ex. White beans with pieces of ham put on top. Residents also do not get knives, real dishes or cloth napkins like assisted living does.

I would not recommend them to anyone and have been very vocal in my community. I would give them a 0 if I could. It was horrible and I would tell people to screen very carefully ahead of just a visit. Other important questions and understanding of memory facilities. My mother was sent to the ER 5 times in 5 months. She has only had 1 respiratory infection in 8 months since she has been out of there. When with Chatham ridge .. they also demanded I pay for 1:1 care while she was there. Terrible terrible.

Our experience was beyond horrific . The company , Navion, that purchased this facility in late 2021 is totally about profit NOT about residents . My husband was placed after I was sold a completely false representation of what the facility and their memory care unit , would and could offer a person in the early stages of Alzheimer disease. I was required to hand over a $[removed] non refundable community fee in order to secure a room for him based on the representation that rooms were “very difficult to obtain due to current demand. “ These were All misrepresentations by the then marketing director to get the contract signed, which provided her a commission on her way out of town where she would move to another Navion facility in Charlotte. My husband was in earlier stages of Alzheimer and my questions and concerns focused around activities for those aware of their surroundings , as well as my concern that he be provided daily access to exercise and brain stimulation.

Based on our experience and what we think Preston House community could improve on - is their communication, they could have better staff, and to be honest and not mislead family members with information.

The Legacy started off very good ,very informative but after two weeks mom was expressing the lack of response when she need help. Cleanliness the facility was kept decent but had to ask the people to come vacuum the room and fix broken items too many times before the would come do it ratee Love the staff until I found out they were really not doing the job I was paying them to do untrained and not dedicated to caring of residents not all but vetted better for the sake of residents. They left my mother on the toilet all night and do shift found her sitting there no one answered the pendant no one came to check on her like they said they would do every 2 hours so I removed her from their care. Meals were okay except weekends meals were poorly prepared during the week when management was around the dinning was. Fantastic. Plenty of activities the activities manager is fantastic. The price is okay if they provided the staff that could handle the care that is being suggested that the residents receive.

The staff is rude. Not attentive to my loved one and his caregivers. I have nothing positive to say about that place.

The meals are adequate. Taste more like hospital meals. They lack flavor and variety. Not much to do with activieties. Not much to do on a daily basis. They have no Activites Director. I would not recommend living there right now.

I would recommend you look elsewhere for a community. All the things they told the family they offered they lied about. The pull cord in the resident's room doesn't work. We let the community know. The community didn't let us know that there were residents that had COVID. One of the residents told us about the latest cases, and the staff wasn't planning on telling us. The community says they have a lot of activities for the residents to participate in and take them on outings and they don't. The only activity they do is bingo. The wi-fi only works near the office and not in any other part of the community. They don't have housekeeping come in as much as they said they would and when they do come in it isn't a very good job. The community doesn't have the properly trained medical staff on duty. They have med techs that run everything. There are staff that don't have the certification of med techs and they are passing out medications. There is supposed to be cable in the rooms; however you have to have wi-fi for this and it is almost non-existent and there is a charge for cable.

From the outside, Hitchcock Place may seem like the ideal “place for mom” when in fact it is the complete opposite. I would not recommend Hitchcock Place to anyone who genuinely wants what’s best for their loved ones. Only a select few staff members have the compassion it takes to be caregivers.

The amount of negative things about this place is flooding my head I don't even know where to begin. So upsetting having to witnessed senior residents at the memory care being treated so inhumanely. I couldn't believe that families are paying this facility huge amount of money to NOT care for their families. Staff are not properly trained, I see new faces almost everyday. One resident had a fall not once but 4 times in 2 weeks that left the person immobile. One was grabbed so hard and toss on the sofa like a rag doll.The language that some of the staff used are considered ghetto and should not be allowed around the residents. So loud, obnoxious and lazy. Although not all are bad apples we had a pleasure of interacting with few good ones, namely; [four names removed]. We observed that these people do really care for their residents, they would sit and walk with them and not leave them alone wandering in the facility. Sense anomalies going on with ur fam, request for the video!

I would not recommend this facility to anyone we took my sister out within [dates removed] I firmly believe if we had left her there another month she would have died. Director I was very impressed it was nothing like they appeared to be I believe part of the problem was management that was not able to handle the facility or the staff also they were very shorthanded with staff they had great problems I hope this helps because I'd hate for anybody else to have the same experience

I don't even know where to start. We moved my mother in 5 months ago and she was mostly functioning. The Executive Director was the most incompetent person I have ever encountered. She called me 5 times after we moved my mother in to ask if we'd decided on Northstar yet. I asked her for monthly statements, but none came. A month ago, I get a call wanting to know when I was going to pay the $15000+ bill for the previous months. I told them that I had paid and sent copies of bank transfers and statements to show that the payments had cleared. Then I heard nothing until Friday night at 6:30 when I got an email saying I had to provide check numbers on the payments or they would send my info out for collections. They lost the payments and now they want to destroy MY credit? I finally got a statement on Saturday that shows a $19000+ balance. To say I am furious in an understatement. The nurse is great, but office staff gets an F. I do not recommend. No one needs the stress.

My 85 year old mother was in Chatham Ridge for 2 months. Within that time frame, my mother's health deteriorated so dramatically that she went from a physically fit woman with dementia to a helpless woman in a wheelchair. These were the factors attributing to her decline: 1- My mother was never bathed and her clothes were rarely changed. In 2 months I recall only 1 bath given. Residents would walk around with a diaper full of feces and feces would be smeared over the walls. 2- My mother was sent to the hospital 7 times in 2 months! 3- A family member and friend went to visit one day and found a staff member sitting on mom's lap. The staff member said they were trying to keep her from getting up. 5- During the first few days, mom's purse, dentures, prescription glasses and cell phone were all "lost" and never found again. 6- Caretakers did not seem to be interested in the residents. 8- The Executive Director would not return my calls and I later found out that she had quit.

The Legacy of North Myrtle Beach was so bad. The place was rundown on the outside. When we went inside for our scheduled tour, they said they weren’t expecting us. I went to use the public bathroom, and there was blood on the toilet. Cleanliness was bad in general. We didn't stay long.