National Church Residences

Most of the staff are great, caring and competent. However, current management is absolutely incompetent. It is a nice facility, plenty of amenities and activities. It could be quite nice with a general manager who knows how to manage.

Beautiful new property. Lots of spacious areas for activites. Room too small for my parent's needs. On two floors and need to go between buildings which would present issues. A little on the high side $$.

Things have been okay since my friend has moved to The Landings of St Andrew. She is having a difficult time adjusting though. The place is currently being remodeled. The A/C is old and it's warm in there but colder outside. The staff has been treating her well, she hasn't complained. They do not provide meals, they sometimes have donated food available. Sh edoes like the activities and has not had a problem with that. She got more than she thought she would from this place. It is a good place to look in to for an apartment. The parking is crummy, parking garage and they only have space for each resident, not much guest parking at all so it is hard to find a space.

Didn't care for six figure payment policy toward rent. Didn't care for $375.00 monthly food allowance with prices on menu. Location undesirable. One bedroom apt unacceptably too small.

They were a three. Historically they had high marks but we had a terrible experience. The first day she was there she fell and they blamed her for trying to get up. They didn't have her in the right wheelchair and they didn't have it locked. She fell and hit her head. She fell again, which caused bleeding on her brain, so the state went out to investigate. Another day we found her stuck between the bed and the wall. There were a lot of things. They weren't adequately trained to put her sling on. She had surgery on her shoulder and they couldn't put her arm in the sling and it was always hanging out of the sling. One day we found that her pills had fallen and were stepped on, so she didn't get her meds. There were always excuses. Great looking facility. Very poorly managed.

We would have to take a studio. They are extremely small. Also, they don't have an internet service but will have one in the future. I found the outside to be a bit dismal but everyone was so nice.

My mother-in-law seems to be doing well there. It's a lovely little apartment. It's a full two bedroom apartment. They do have meals but so far she makes her own. I know they've had ice cream parties and introductions to people that work there and they've had concerts. She's been there about 4.5 to 5 months and I can't think of anything they can improve on yet. Everything seems to be going pretty well.

I was impressed with the physical appearance of this community and the people I have spoken to. I am concerned as I was approached by a co-worker who has a relative there who is not happy with the care her loved one is receiving.

Mom doesn't need a suite. Three separate dining rooms, family style. Young woman who took me on the tour seemed uninterested in me. Lots of apparently rich white women, or those with wealthy families. Too bad because it's across the street.

Resident of Madison Manor for over three years. When you sign your lease you should be aware that it is for one year only. After your first anniversary, your lease becomes a month to month lease which means your monthly lease can be increased, and is, every year thereafter The lease increases are significantly high. There is no backup generator to keep the elevator operating during a power failure. There is also no emergency lighting or exit door indicator like guts. This leaves you in total darkness in the hallways and stairwells on all floors except the first floor that has some available light from the lobby and community room due to windows. There are other issues but for me the annual rent increases is a major problem for fixed income.

There's good and bad things ..so it has been a OK experience ....she still there, but the power has gone out more than a couple of times for several amount of days. They don't have a generator that runs the elevator. She's on a walker so that has been the biggest downfall of moving her there..trying to get her down to the first floor.. No working elevator, no lights in the stair well,, that has been a huge problem

They don't do no activities they don't do no meals they don't do anything except residence are not so friendly because they're so old you have to take your own trash out to the dumpster and it's not fun in the winter time for old people I wish I could find a place better than this but so far no luck I wouldn't recommend this place to no one.

Staff is friendly, and they have regular activities. They have maintenance and janitorial, but the carpeting on the 2nd and 3rd floor halls is the ORIGINAL carpet, highly stained and smelly. There's only one elevator, in a bldg with many disabled folks. When the power goes out, they have no way to get down to the first floor. No back-up generator, no emergency lights. Pitch black. I think the carpeting I have in my apt is the ORIGINAL carpet, too. Couldn't get them to clean it. My rent just went up to over [fee removed] per month. Those of us on the upper floors whose balcony sliding glass doors face the west have super high electric bills during the summer months. There isn't much value for the money...and there's a virtual swamp behind the property. Madison HTS doesn't spray for mosquitoes, so trying to enjoy the balcony is fruitless. Sorry to say, but I wouldn't recommend Madison Manor to anyone, let alone seniors. I've been looking for another place.

I've lived here for 13yrs. and the first 6 was great but in the last 7yrs. this place has done nothing but go down hill. It's over run with roaches, bedbugs and who knows what else. I've told them several times about my carpet unraveling and nothing was done. I sit here 2 months last summer with no air conditioning until I called HUD then they got me a new one. Management had no interest in fixing the problems here. Washers and dryer stay basically broken except 2 or 3 at a time. Trying to get out of here as soon as I can afford it. Would not recommend.

Bad experience. We had a nice sales consultant .The independent living spaces were perfect. All along as part of their sales pitch they stressed an openness to customizing. After a couple of discussions, which were put in writing each time we had our agreement. However, when I got the final letter I was shocked - nothing agreed upon was there. And I mean nothing PLUS costs were higher. The manager (who had been copied all along on everything) decided to ignore it all. She made the excuse that she hadn't been involved and thus the things we had agreed upon weren't something they did. She literally threw her salesperson under the bus. It was a huge red flag. Even if you have things in writing it appears that doesn't matter. Imagine once your loved one is already there. It was a total waste of time. Without trust what do you have?

My mom is in assisted living there. The place is beautiful, her apartment is beautiful, its gated, there is good and safe walking. Nice pool, and library. Unfortunately the food is genuinely terrible. It was reasonably ok when mom moved in, but since the lockdown, its been really bad. No fresh fruit for ages. Lots of empty carbs. Unpalatable food. Mom has been spending $300-400/month on groceries...in a place that is supposed to be providing all meals. Mother and I spoke to the Director and the head of the kitchen, with specific requests: No pasta, no deep fried or breaded food, and please provide fresh fruit every day. These simple requests are not honored. Days after the meetings, I called mom and she was delivered a pasta main dish with a pasta side. i might expect this in a very low quality place, but I expect much more from Waters Edge, based on the beautiful facilities and the amount of money mom is paying. Others have made complaints to the Florida State ombudsman. I know that there has been turnover with the chefs, and the director recently left...perhaps let go. Other than the food issue he was quite nice and helpful. Recently residents who manage their own medication had locks installed in their kitchen cabinets and were instructed to lock up their meds. There is some talk of jewelry going missing too. The residents have been confined to their rooms and told not to visit with each other for the past 6 months. Activities such as they are, are in the morning, which is a bad time for older people. I don't know how other places have handled covid, but it has been very lonely and depressing for mom. I do like the place, but I can't recommend Waters Edge at this time. Maybe corporate will increase the food budget or they will hire someone who can provide decent food. At this point the food does not support health.

Attractive facility but expensive and very poorly managed. Any for profit enterprise run as it is would be bankrupt. Food average but expensive. Housekeeping in the apartments all but nonexistent. Staff generally friendly but obviously untrained. Nursing/Healthcare just terrible. Understaffed, no management visible, aides sit around in unoccupied rooms and watch TV. Patients wait 20 - 30 minutes for someone to answer a call. Everybody is sorry, everybody has an excuse, nothing is done.

I moved my husband out of Waters Edge to a program better suited for his needs. They were short staffed. Activites not being done. Never getting outside. The staff were wonderful and always saying how overwhelmed they were.

The current website is out of date and totally misleading. This is now independent living only with no senior services as was previously promoted by NCS. Only found this out during a drop-by visit. Voice messages were not returned. If all you want is a 55+ apartment, that's all you'll get. Seems odd NCS staff was unaware of the website problem even though the changes are several months old.

The manager didn't get there until a couple minutes after my appointment time. She was completely unaware that I HAD an appointment. About the community: it was atrocious! Dirty walls, snags in carpeting, dim hallways, not a single resident was out in the sitting area. The rooms I saw were not ready, so I have to be lenient with my review of them. They would be somewhat okay once they are prepped, but this place definitely would NOT be where I'd want anyone I care about to be. This is only an Independent Living community, but truthfully, it was gross. I couldn't wait to get out of there!