Mustang Creek Estates

Mustang Creek Keller has been a great place for my mother. She has been living in House A for a little over 3 years. She enjoys the company of her other residents. Bingo is one of her favorite activities and she has decorated her room just like home. [name removed] is one of our favorite employees. She always keeps us informed how mom is doing. [name removed] seems to work a lot of hours but she is always caring and concerned about her residents. Thank you [name removed]!

Staff is very helpful. They go the extra mile.

We have been very happy with Mustang Creek for my mother-in-law. It is always clean and smells good. The staff is very always very helpful and kind. Anytime we pop in, she is clean, dressed and her room is always tidy. There is a bit of turnover but that is common for the industry. Overall, we couldn't be more pleased!

Mustang Creek Estates has been a great place for my elderly mother. The Director and staff have done everything they can to make my mom feel at home. Her private room is cleaned at least once a week. They wash her sheets and clothes and help her with daily bathing. Mom doesn't have to worry about food, because they cook three meals a day for all the residents. The activity director plans monthly activities which sometimes include leaving the property. A nurse comes to check on mom twice a week and she also has a nurse practitioner who's available. One of the perks is the staff takes care of giving mom her daily medications. They even have a hair stylist who mom sees once a week. This is mom's second assisted living home, and hands down the best!

Excellent and attentive staff

The staff members here have gone above and beyond my expectations in caring for my Mother. They really take care of her like she was their mom and everyone here is family. It is a small facility with only 16 residents and they have a good ratio of staff to residents. The meals are prepared in front of everyone and my mom really loves the food. For activities, they have a choir, games, and the kids from the school across the street come and visit. This facility looks like a home and it’s beautiful. I would recommend this community to other families.

We liked this community and the area it is in. The people were nice and they did seem to offer some nice amenities. This community, however did not have an opening when we toured it.

This is a great place and my brother enjoys living here. The staff are great and the community is well taken care of. The food is made on site and he seems to like it. They always have a nice calender of events. I would recommend taking a look at this community.

My dad is very happy here. He likes the size and it feels like a home, instead of hospital or nursing home. He enjoys the ability to visit the other houses. The staff is very friendly and he already feels they are apart of his family. It is always clean and the staff is very friendly and seem to enjoy their positions.

It is a work in progress for my aunt since her move to this community. Overall we know she is safe and being cared for very well. Her health isn't doing the best, but they are trying their best to care for her and her needs. They have a very caring, concerned staff. They do a good job with keeping the community clean, and neat. The residents aren't very pleased with the meals, there's some room for improvement in that area. This wouldn't be the first place I would recommend, but it is the second.

In July 2015, after a prolonged and difficult journey into dementia, I placed my wife into the care of Mustang Creek Estates, Frisco, TX. Although this was personally and emotionally hard, it was a decision I do not regret. Mustang cared for my wife as family, giving her every special attention possible. The staff and senior supervision was excellent. Dementia is never easy and alway unpredictable, but Mustang made this part of the journey a caring and loving experience for all my family including the event of my wife's recent passing. I highly recommend Mustang.

I think they are fabulous. The only issue we have had has been with the communication with the pharmacy, and the doctors. That's not on Mustang Creek though they are awesome.

My husband couldn't participate in any activities Staff was good but sometimes I had to ask them to check on my husband concerning incontinence. Supposed to be checked every two hours and so twice I had to tell the director that the staff wasn't following through on that mainly because he couldn't walk.I was there every day twice a day. They serve too much pasta although my husband did not eat normally! He did try to eat soup but they only had tomato soup and not other kinds too. I brought him soup from home also.

It's been a lot of adjustment especially when it comes to medications but they're very responsive to our feedback and they always try to solve problems in a timely manner. Overall experience has been good. We started my MIL in care plus (House B). [name removed] ran a tight ship. She was super kind and made sure to get my MIL more independent. Her staff were very caring. We moved my MIL to basic care (House D), we struggled till [name removed] started managing that house. She's been amazing. She's very caring and has been working on getting the house cleaner. She's been working on getting my MIL more comfortable in her new environment. My MIL room & bathroom are always clean. The kitchen isn't as clean as it should be but it has been addressed and Serena has been working on that. The usable space in the room is about 10'x14' (the window area has a 3'x4' space that we're using for the fridge). I find the room on the smaller size but it does fit a queen size bed, recliner, dresser, 1 small nightstand and a 7.2 cu ft fridge (56" ht, 21.6" width, 21" depth). The bathroom is spacious. The doors are wide to fit a walker.

They were amazing. My Mom was only there for 3 days on hospice and they took such good care of us and her. The staff was super friendly. My only concern during our time there was the time it took to get someone to a room when the call button was pushed. It might not be the best place for someone with immediate care needs. The staff might be cooking or doing meds and won't be available right away.

We are overall pretty happy. The only complaint is that they do not stick to the bathing schedule. I have to get onto them to make sure she gets bathed. The new person in charge said that is not okay and she will be addressing that.

The rooms are on the small size, but can fit a full size bed, large dresser or sideboard, recliner, mini refrigerator, etc. comfortably if creatively arranged. They come unfurnished. The bathroom is large and can accommodate a wheelchair if needed. There is also a closet that has a bar and shelf but you can also add bins, stacked containers, and a laundry basket at the bottom.

We have had a wonderful experience with the care at Mustang Creek Allen. The caregivers remain consistent and truly go out of their way to make our dad (and us!) comfortable. His room is always clean and he has opportunities to be with other residents. We love the smaller cottage atmosphere. He enjoys "most" the meals and although his room is small it is set up well. The handyman there on site always can help as well.

My mom complains less at this facility than she did at the previous two memory care facilities where she lived, and that says a lot. While she still isn't consistently getting baths or help changing clothes as often as I'd like, the overall atmosphere has been much better for her. The facility is divided into seven houses, and residents are placed in the one that best fits their needs. Each house has only a few residents, which allows for a more personal environment. The caregivers are wonderful. Because the facility isn't owned by a large corporation, they are paid better, and I believe that shows in the way they care for the residents. They are kind, patient, and genuinely affectionate with my mom, which gives me peace of mind. The food isn't the best, but I'd rather have caring, compassionate staff than great meals. Knowing my mom is treated with kindness and respect makes a big difference.

Overall experience has been great. Staff, though sometimes I think should be more, have been caring, helpful. Food leaves something to be desired. Bland , but understand the need.