Mustang Creek Estates

The feedback is that they took good care of mom for the most part. When they lost their director, there was some shakiness. But that happens with all transitions of power. They were good people. Lost a lot of great people with turnover. When we brought mom home, there was definitely something weird going on with the clothes. It's like she had multiple people's clothes and not her own hanging in the closets. Other than that, they were great, and they loved mom. That is the most important part.

Location is inviting and homelike. Much better than a hospital or nursing home. More quiet/peaceful. Workers have compassion and are very kind hearted to the residents.

Great staff at the visit and during the sign up process. Not so clean some days. More than once his bed sheets were soiled and dried. Meaning they had been soiled for a while. Weekly room cleaning didn't seem to happen regularly. Staff was always cordial and friendly and answered all our questions. As it happened our resident was there only a month before passing away. I do think the staff tried to engage in activities and make him feel at home. However he wasn't interested. Our resident felt that he was not getting enough to eat. And when he asked for more he said the amount offered was not much. We had specifically asked that they give him as much as he would eat because he had lost too much weight during an illness. It was very expensive. We chose Mustang Creek Estates in Sachse because I had a friend who was well cared for at Mustang Creek Allen. I was impressed with the staff and their care for her. But chose Sachse over Allen due to proximity to a family member. I thought company culture and training would be similar at both facilities but I was wrong.

Small campus footprint and intimate house setting with a covered porch has been ideal for our mom. Mustang's AL houses are best for loved ones who require minimal oversight and non-certified staff. They could improve on the food by having less repetitive meals and more variety of main courses and vegetables.

We moved dad into assisted living when he got out of rehab. He was very hesitant at first but with the excellent care he received his overall health and strength has improved. The staff in Building E has been exceptional and they take such good care of him. 3 meals a day, help with meds, housekeeping and checking on him have proven to be the help he needed to regain some independence.

It's is good but not great. There are good aides that work there and some that are a little lazy. Overall, my mom says the food is good and enjoys the community activities.

I would like to see them get our loved one in the shower more often, but it is difficult for her situation. However, overall it is a good value, the staff is nice and I would recommend them to other families who may need a place for their loved ones.

The house workers are friendly but the employees were not considerate of all the clients' wishes/beliefs/needs. Home cooking does not mean half cooked, raw, doughy, dry. Since when is extremely loud and obnoxious music appropriate for elderly or dementia patients. It is a nice place for someone who needs supervision and companionship. Be aware of improper handling of meds. Listen to your loved ones.

I believe I am getting good value for the price. Staff is very friendly and I have not had any major concerns. My mom is very happy there her only re occurring complaint is lost laundry. I worry about her bathing schedule, as she says she doesn't always get a shower. Staff says she gets a shower 3 times a week, my mom is in memory care so I can't fully trust her her opinion

My husband has an illness that has made him wheelchair dependent with great difficulty getting in and out of his wheelchair resulting in frequent falls that I was unable to care for him at home. He was not happy about leaving home to go to assisted living facility but he has said that the majority of the people who work at Mustang Creek Estates are very nice and the food is good, although he wishes for greater variety in the meals. (For example , he’s grown tired of scrambled eggs for breakfast.) He is a lot younger than the other residents in his house so he’s not one to play bingo or to do other activities offered at Mustang Creek Estates and there are many on the calendar. Most importantly, he is well taken care of.

I liked the home type atmosphere, it's very close to my house and it was a good price. They have struggled a bit with their staff, but have finally found some good people. The food was not that great at the beginning but has seemed to be on an upswing recently along with the new staff. My mom is happy there.

We’ve had a really good experience with getting my mom settled in to Mustang Creek. Other than a few little bumps we’ve had an easy time. The people there are so friendly and are willing to help however they can.

My grandmother has been a resident since April 2024. I have noticed some staff members yell at residents and treat them unfairly. The kitchen area in house six is always dirty, and my grandmother's toilet always has problems.

Love the venue and daily activities; However, the area of concerns are: (House #6) the oven/stove is nasty and the sink is always dirty! There is no one there after 10pm; and ever during the day it's hard to find an employee in the house. Staff is short.

Everyone is sweet and willing to help make sure things go smoothly for your loved ones. I highly recommend Mustang Creek Estates Keller to others looking. It has been a positive experience

Overall very satisfied. I would definitely recommend. Only constructive feedback would. Be more! Activities off campus or outside (i.e. walks etc.)

Its adequate. Hard to keep staff. Some staff exceptional no others Need more training exceptional.

A good value for the price. The staff is a mix of really good people, and of course those who are just collecting a paycheck. I would seriously consider Mustang Creek if I had another family member needing assisted living.

We visited Mustang Creek Estates earlier this week. The staff was very kind and helpful in answering our questions and providing a tour of the facility. The staff has been great to work with, quick to return calls and provide information. It is not the right place for our dad for now as he does not need assisted care at this time.

The staff are nice, even if not the most outgoing. We would prefer some more proactive care when it comes to hygiene and fluid management, but when mom asks for help they normally do. We also wish they could help with diabetes care. Housekeeping has improved over time. The move in was easy. The meals are good, although they are not specialized for diet restrictions. I would recommend this facility to anyone with budget constraints.