Mustang Creek Estates

We toured this community when we were looking into options for our loved one. The set-up here was interesting. It was like a large single home that was designed for around 10 residents. Residents had individual rooms, with a big shared common areas and kitchen. Our loved one wasn't interested in this kind of arrangement, although I personally liked the look of the community. It was also very good in terms of price.

The community itself is very clean, but the house keeping in our loved ones room could use a little bit of an improvement. Mustang Creek is very convenient to us, and we really like how they have a few residents in a home so the staff members are much more attentive and can provide more one on one care. Also the activities they have are excellent.

I was not the biggest fan after talking with them, but my aunt seemed to really like Mustang Creek Estates.

We were able to do a couple of window visits with our loved one. The community wouldn't allow outside caretakes such as hospice into the community for our loved one. My loved one was there for a short amount of time prior to their passing. Everything was nice in the way the staff treated our loved one. They must have automatic payments withdrawn each month. Mustang Creek is a smaller community with 16 rooms. I would recommend as a smaller community for your loved one.

My family member was first in Memory care due to room availability then moved to Class1 home. There have been some issues that the staff is addressing. Management has made improvements for the best care. Staff is friendly and willing to assist both the family member and client. Mustang prepares 3 well balanced meals daily and assists clients with bathing room cleaning and meds. The pharmacy they use is more expensive but pills are packaged for convenience. At this time we are pleased with their services and don't plan on making any changes.

I feel there should be more workers present at all times. Duties such [removed] meals, doing laundry, mopping up accidents, etc. definitely limit time to oversee residents. One additional worker per shift would most likely cut back on burnout leading to lots of turnover.

We toured at Mustang Creek Estates, and I really liked the community a lot. While I liked it, I did not feel it would be the best fit for my loved one. I felt the environment and the small size of the community would not be suitable for her.

I toured at Mustang Creek while looking for a place for my loved one. I thought the community was nice, but I didn’t really care for the set-up of it. The community featured a centralized living and dining area with separate room and bathrooms. It kind of reminded me of a sorority house.

My mom has had a bit of a rough start here, she had to go to the hospital and then rehab but I was very pleased that the staff here, came to visit her while at both. Now that she is back they felt that it would be best to move her to the memory care house which has only 16 residents she has a private room and they even helped move her stuff to her new residenace. Mom is doing very well, she enjoys joining everyone at the dining table, she is eating well and she likes visiting with everyone too. They do keep her busy during the day and are working on different activities to change things around. I would definitely recommend this community.

It is proven to be a cost effective place for my mom. They had let us know that there is change with management, right now it's not the best but I am confident all will get taken care of. The residents wear a necklace with a push button. We had an a/c issue and they accommodated our rent for 7 days. They are responsive with what we need. There are 5 buildings and each one has 15 residents. They have their own kitchen to prepare meals and the 15 residents sit together,it is not cafeteria style. One of their selling points is all the help is included with the rent, not added to the monthly rent or a la carte.

This community seemed clean when I visited. The people I met were nice, however this community was a little more expensive than we were looking for. The food was good. I heard from some people that the staff were not as attentive as they said they were. They seem to be a little understaffed.

i was very pleased with the community, that is why I choose this one. The care I received was very good, the staff was friendly and well trained. The facility was very cleanly and it was just a overall wonderful environment.

We had a rough start. Medications were not available upon move in. Staff told us we had to administer Medications until their pharmacy provided the Medications. Communication is only done when the family approaches. Showers and toileting are not done as stated in the care plan. Showers 3 times a week and toileting every two hours. Activities not done as per the calendar. Staff do not appear to be adequately trained.

I would recommend to others that need a budget friendly option. It's not a perfect place and employees are disgruntled with management so that makes it difficult at times. Management says they are putting procedures in place to change that but the residents do feel the effects. I would pursue other options if I was able to pay more. We picked them because of the price and it is one mile from my home

I loved that they had a flat rate that was inclusive of the care that was needed. They were disorganized on the communication and care regiment. Yes, I would recommend this community to other families because of the price

The experience with Mustang Creek Estates was ridiculous, they charged us so much money & my mom was there for like 10 days maybe.... and we ended up paying over [amount removed] for those few days & then they had the nerve to send me another bill after that for [amount removed] & I refused to pay anymore & I was threatened that I would be sued. I payed it. I will never deal with that place again. It was the Director that was in charge, that woman is a nut job. She has since left there & gone somewhere else but I will never deal with that woman ever again anywhere. She is one of those kind that knows everything about everything & doesn't care what you have to say or what you know.

They could improve on staffing, lots of turnover but that's in every healthcare field these days. The staff they do have that has been there are great! Very caring and accommodating.

I would say it's "ok" if your loved one doesn't need much care at all, otherwise they are not the facility I would choose. The director will "assess" which house of care your family member belongs in but she put my mom with Alzheimer's in type A housing with all assisted living residents. There is way too much employee turnover, they lost my mom's medication, didn't inform me she fell and hit her head until I walked in and saw her black eye. It is the cheapest facility around but you definitely get what you pay for. I absolutely would NEVER recommend Mustang Creek to anybody.

Communication has been the biggest issue. I live in Florida and I was told I would be notified if my grandmother was getting low on anything. Yet she ran out of supplies before I was notified. The director is impossible to get a hold of unless I email the customer service line and get someone else involved. There have been issues with items disappearing but the staff has been able to locate them. I purchased a mattress protector but was removed and thus the mattress ruined. Overall my grandma has been clean, well fed and seemed happy when I visited or had others visit. Ultimately it's a good value but you do get what you pay for.

We were promised a lot more care than we're getting. I know they're busy, but the weekend staff is super bad. My loved one complains about them all the time. The weekday staff is good. I would rate the weekday staff at a 4, but the weekend staff at a 1. I do like the smaller houses, so only 12 residents in a house. [Name removed] is awesome, she works second shift. [Name removed] works first shift in house E and is wonderful.[Name removed] is the Director. She says all the right things, but I haven't seen any action out of her. The two meetings I had scheduled with her got canceled by her. I have spoken on the phone with her multiple times, but it's all lip service. Nothing has amounted to anything. [Name removed] is the nurse practitioner. I have spoken with her a couple of times on the phone. I had very high hopes, but there's been no action in weeks. I'm incredibly disappointed in the food for the price. The food is crap, especially for what we're paying. It's all processed crap, no homemade meals, lots of sandwiches! I've seen very few vegetables. Part of the reason I put my loved one there was because he wasn't taking medication. They allow him to refuse medication, so he's not taking any.