Morningside Elite Management

Nice rooms/facility. Good rehab room. Does not use universal staffing. Rather low resident to caregiver ratio.

I really like the close proximity to Target (almost across the street). I liked the walking paths that were on the property.

We were very impressed

Nice facility. Staff was friendly. The dementia unit is located on two separate floors. The second floor does not offer an outdoor space. However the first floor does. Facility not as bright and cheerful as some of the others.

Would only use this as a back-up to Sunrise of Westtown if we would need care for Dad in 2011 and Westtown does not have space.

like

Very nice place. Has 2 dementia wings, 1 for mid stage and 1 for late stage. Cost is high but they accept medicaide waiver.

Nice, has a one time fee which mom doesn't like.

The facility was very nice and staff were wonderful people. I just wish they were a little more honest about how little care someone in his situation (highest level of care) would receive. I found out after putting there that I would have needed to hire extra care to come in to take him to do things as he wasn't really capable on his own. For some people with much lower care needs it would likely be fine. Food was really good.

Morningside House was significantly cheaper among the options that we looked into. They gave me confidence that they would be able to take care of her. The administrative staff are very responsive if we have any questions or concerns. I am impressed with the care, but less so with them keeping me in the loop on medical side of things. Overall I would recommend to others looking.

it is strictly assisted living. I did not need it at the time, only for the first month. I am ambulatory, and residents here were mostly in walkers or wheelchairs and needed more assistance than I did. They had no variety or choice of food. You get what you get. The move in price was hefty. I do think that they were overly restrictive. I was here 6 months and confined to my room for 5 of those. The apartments here are very small. If I were in need of assisted living, I think my experience would have been different.

One week in for my mom. The food is good, the number of residents seems very manageable. The staff so far has been cooperative. Residents seem at least comfortable and some are very friendly. Will follow up later when more time has passed.

Cleanliness good. Front office/front desk very good. Physical/occupational therapists excellent. As with any facility, the staff are hit or miss. Some are good, caring people. Others are lazy, rude, paycheck-collectors that don't give a rat's posterior about anything or anyone other than themselves. I don't know about the staff int he main areas (non-memory), but in the 3rd floor memory unit, 75% of the staff seemed to be very indifferent about everything. Two elevators; one has been broken for the entire 3 months my aunt was there (she recently passed from her stage 4 cancer). There is supposedly a large bathing room with a jaczuzzi bath, but it has apparently been broken for months or years. Most of the staff didn't even know it existed or where it was. She was in the memory unit due to chronically removing her clothing. But her mind was still 90% there. She claimed that the food served int he memory unit was VERY different from the food in the main dining room. During the day and evening, front desk was staffed. Late at night, like 10-11pm, sometimes upon returning from the ER, we would have to ring the bell and pound on the door for 10-15 minutes to get into the building. Cost was cheaper than some assisted living facilities, more than others. Middle of the road.

Overall, I'd give Sunrise of Blue Bell a B, maybe a B+. The staff was caring and competent overall. The place also was clean and well-maintained. There were, however, some glitches like Staff not reading emails while out of town and medicines not being administered as a consequence. Although the issue wasn't life-threatening, I had to scramble to get the prescription filled and administered in time for a dentist appointment. There also were billing and accounting problems that didn't get sorted out for a couple months and their online payment system didn't allow for automatic payments up to a certain amount while making other payments manually. Also levels of care were upgraded (with resulting additional charges) without prior consultation. Although this ultimately was corrected, it was annoying and showed inadequate training and/or attention to detail. Communication with the medical personnel who visited the facility routinely was spotty and those people were unfamiliar and unable to comply with our desire to keep our father's medical records in the cloud for shared access by all concerned. Lastly, specific directions for choice of hospital weren't followed, although it is not clear if that was the facility's or the ambulance's fault.

Clean. All staff are friendly, helpful and accessible.

I toured this community for the care for my mom. It did not have the feeling that we were looking for. They charge a one time fee for upkeep. They have the additional cost that we were not aware of. I recommend other families tour this community to make sure that they are informed of the cost for the care of a loved one.

The staff is very friendly and they take good care of my Mom.

We are happy with Morningside over all. There is some areas that could use improvement. House keeping staff in residents rooms . Bags are never put in trash cans. Sometimes beds needs to be changed and isn't . I find dirty gloves behind dresser or under bed . Staff comunacation is horrible between aides and family . It seems know one knows anything or doesn't try to find out . Allot of times we have know idea who there aide is or don't see them . I think a notebook or something in residents room with maybe some kind of notes back and forth between aides and families . Family members might be able to give aides or staff important info to help . We feel like we are in the dark sometimes

We are pretty happy with them. They are very nice, and they are treating her well. We haven't had any issues with billing so far. They were very accommodating with making the adjustments and things like that. The food is hit and miss, but they always have alternatives, and ice cream. Things have been pretty smooth so far.

In terms of the people and the service provided I think they do a wonderful job at Sunrise. The facility is attractive, has a warm friendly feeling, and the people could not be nicer! They also do a great job with the food! However, when my loved one moved in there were numerous maintenance issues with the apartment, some of which we've resolved and some we are still working through. They're trying to be helpful and get these issues handled, but it is still taking some time.