Morningside Elite Management

What we like the most about Morningside House is that the staff are super friendly and caring. The biggest issues are with consistency of staff and follow through with certain tasks. The meals are sometimes really good, and other times very basic.

They tend to be short staffed often. Staff nice and doing the best they can. Friendly courtesy staff doing their best. Often short staffed, particularly in dining area.

I honestly feel like my mom is being overcharged, but I'm confident that she is safe and being well-cared for. It's just a lot of money. There have been times where they've had to reimburse me for money because they overcharged her for medicines and things like that. We were also supposed to get money for a referral when my friend moved her mom in law in, and we haven't gotten that yet either. Their billing is very confusing and deceiving. I never get any detailed bills, just a bill that has the cost. I do not like that.

What our family likes the most about Morningside House is how responsive their staff members are! We would recommend this community to other families based on the experience we have had so far.

I'd say the community accomplishes exactly what it intends to. We feel comfortable that my MIL is safe and if something happens there will always be someone to help. My MIL does not take advantage of so many of the services so I cannot comment as much as I'd like on them.

My experience so far is not quite the best because we have to remind them to change her sheets when they're supposed to be done weekly she has had visitors other patients just walk into her room. One time was when she was sleeping so we had to ask them to make sure that her door is locked at all times. The activities they schedule are great. The problem is she just doesn't want to participate in anything so I can't ding them for anything like that. I would definitely recommend Morningside to anyone who asks with a stipulation that they know keep an eye out. Nobody's perfect. No place is perfect, but she seems content and actually doesn't want to really leave her room.

I would say they were afordable and they had a home like atmospere

The facility is beautiful and the outdoor patio space was wonderful for spending time with our mom. We were always greeted by a warm friendly face at the front desk when we arrived. [name removed] is a caregiver on the memory care floor and is an angel. Our mom took to her right away and it made it much easier to leave when we knew she was there. But for the most part all the caregivers were lovely and kept us feeling informed and at ease. I would absolutely recommend Morningside House of friendship to others in need of a trusted place for their loved one, especially for memory care.

A great place for most elderly with a fabulous staff that really cares about the people. The food is excellent and they have great activities. Would recommend for your loved one, if they are high-functioning.

Overall we were pleased with the care that my mother received here. I gave numbers 3 and 4 lower due to the constant turnover of staff and lack of training. The facility is clean, never has an odor. Good activities are offered if the resident is able to partake. Seasoned staff aides are very thoughtful and well trained, (we thought quite highly of [name removed]) but new aides need much improvement with training. My mom was quite frail and was treated roughly by inexperienced staff. My dad stayed with her every single day from 8A-7P and witnessed this, many times he had to assist due to low staffing (he is 95). I was told that they had minimal turnover, not true. Overall, I believe she was comfortable during her stay.

The staff is friendly. The second floor is memory care. That's where my mother is. The staff could do a better job of taking the folks who need assistance with going to the bathroom more frequently. The common areas are cleaned well but the apartments could be cleaned better, more attention to detail. I'm there almost everyday so I'm very sure about this. The second floor no longer has cups for hot beverages. My mother and others enjoy tea and coffee. At $[removed]a month I shouldn't have to bring in a tea cup or take my mother to the bathroom when I come

The actual day to day caretakers were quite lovely. Helpful and truly cared fir my mom. Communication between caretakers. Nurse and doc and facility administrators NEEDS to improve at this facility and i told them so

I have recommended Morningside House to several friends. They are amazing to deal with. Of course there are a few employees that don't do their jobs like they should be. But there are some amazing people there.

The facility is well kept and is always being refreshed. We chose this facility for convenience of location (close to family and friends.) The staff were very genuine and concerned for the care of our Mom. The staff was very consistent, reliable and most were employees as opposed to contractors which we experienced at another facility. Meals were well prepared and tasty.

My loved one is a resident at Morningside House At Satyr Hill and things are working out well for her. The staff seems overall good. It has worked to have nursing available and able to work with the residents and their various mental issues.

It was close by. The people seemed nice. Our first choice had no room. But this was satisfactory. The ratings were good from others. The only problem was the norovirus which ran through the facility the second week. Not their fault but was not a happy time.

My loved one was previously a resident at Morningside House of Leesburg and the overall experience was very good. The staff that care for the residents are awesome!

They are responsive to family involvement and it's important as someone transitions. Friendliness of staff. Try to individualize response to his needs. Need more activities especially ones that are physically oriented/ not just exercise activities. More one on one time.

Open visiting hours is great. My mom feels very taken care of. The property is a little outdated. They nickel and dime you a lot. Don't like being charged by the day. The rate is increasing for 2024, don't like that. They should shower residents more than once a week

My mother has been a resident in Memory Care for two years. She has Thrived!! She is well taken care of and is happier than we even imagined. The staff is kind, caring and keeps us informed. She is in great hands. I don't know all the costs, so cannot rate.