Morningside Elite Management

LIke it and the layout. Only issue is how upfront they are with pricing. When asking a question there tends to be an additional fee for every little thing. Would like more all-inclusive pricing.

The level of direct personal care is actually a 5. The wellness team rates a 4, but only because of some inconsistency and some recent staff changes that will probably be overcome soon. The facility is well-kept and clean, everyone is very friendly, and the activities staff has done a great job thus far of trying to get my parents engaged with the community. The food has had issues. It's generally ok, but there have been some complaints about items running out during service, and regular alternative items not being available. Some of this is likely related to supply issues during the holidays, but it has detracted from an otherwise stellar food service.

We have a pleasant caring staff. I am very happy living here. It is kept very clean and we have many actitives that I enjoy. The residents seen content aslo care services are what I expected. I could not have chosen a better place to live and my family are relieved to see me so happy.

The majority of staff at Morningside in Exton Pa were very good taking care of my mother. They would be patient with her and sit and chat for a few moments as time allotted. She, like many of the residents, craved company. I wish they would hire a person just to make rounds and visit with the residents. She was often reluctant to participate in the social gatherings but when she did I believe she enjoyed them. But many times the nursing aids were short staffed and seemed disorganized. Constant new hires being trained. Seems a problem with all nursing facilities. Should encourage retaining the good employees. Mgmt could interact with residents daily.

I like that the people and staff are very friendly. We all know each other’s name a get along. I love the activities and get to do so much each day. I feel like there is always staff present and they are always willing to help with anything I need. I moved from another local community and very happy that my family and I made that decision.

Aides should consider more fitness when entering with key of residents. Especially the more independent residents. Laundry process is disturbing. Too many articless of clothing lost or misplaced.

Several people from administration to caregivers have been here more than 10 years. Activity calendar is full of activities and special days and holidays are celebrated.

I really like the staff that are in the unit. They are caring and concerned about my husband's well being. The one thing that needs to be improved is the food. Some days it's good and flavorful and others it's bland. Also there isn't a lot of choice.

My sister and I first toured Morningside House about two months before we had our mother become a resident. The staff is very friendly and professional. The nurses and rehab personnel are attentive and caring. My mother seems to be adjusting to the new community setting after being in the memory care area for over a month now. My mother is fairly able to communicate with people despite her being hard of hearing.

The facilities were clean, the staff was friendly,. My father was in memory care, and there could have been a little bit more oversight. They were not quick to reach out to Family when there were medical issues.

MSH is amazing. The staff is fantastic. The facilities beautiful the activities they offer are really cool and the restaurant is pretty good.

I'd definitely recommend Morningside to people its a wonderful community. I just feel like there is room for improvement at anyplace. My advice is to always be involved in your loved ones care. Communication is key

My mother transitioned from personal care to memory care after 7 months. I was reluctant to make the change, but it really is where she now belongs. The staff is amazing and I am comfortable knowing she's getting the care she needs. Staff on both sides are so caring and friendly. Communication from the administration was spotty, but I see some improvement lately.

Long term staff are great and the front desk always has a smile. Activities are good, but the food has gone down hill.

Staff is very friendly, facility is immaculate and dining is great. Activities need work.

4 call and response system could improve (I.e responsiveness to patient needs when they ring). It's clean and friendly. Food is good. They seem a little understaffed at times and struggle if multiple residents need attention at the same time

All the staff are very friendly. The facility has a nice atmosphere. Yes, we would recommend this community to other families based on the experience so far.

The turnover is very low so the continuity of care is very consistent

Staff is very friendly and kind hearted. Yes, we would recommend the community to other families based on the experience so far.

Staff was friendly and caring. Again, my father in law was only there for a short time. While he was there the experience was good.