MorningStar Senior Living

Excellent physical qualities - large apartments, beautiful surroundings, staff friendly and excellent. But too new to have interesting activities

excellent care

My loved one is currently a resident at MorningStar Senior Living of Sparks and overall things have been very good for her at this facility. As with most of the caregiver facilities, there is a need for more employees. The employees that they do have are good. The cleanliness is great. The friendliness, staff, care services and food are good. The activities are okay. Overall, I would recommend MorningStar Senior Living of Sparks to others.

It is a nice community and Morningstar has been completely renovated. The food could use improvement along with the service staff in dining room.

The staff seemed attentive. The environment was clean and welcoming. The price was affordable for a good range of services

Great sales staff. Still trying to determine if what they say is what they provide. Memory Care is more specific and staff should have proper training. We picked this community because of the availability/ Special price/ specific memory care training for their staff. Mostly the memory care training advertised.

What we like the most about the MorningStar Assisted Living community is the cleanliness of the community as well as the friendliness of the staff. Based on the experience we have had so far, we would maybe recommend them to other families. My wife and daughter at different times found their mother/grandmother on the floor in her apartment. Although staff was very friendly and I believe, competent, it seemed staffing levels at time may have been below what was necessary.

My loved one was previously a resident of MorningStar Senior Living of Parker and this facility was great. The cleanliness and friendliness were great. The staff and quality of care were also great. Everything was five star at this facility. I would recommend MorningStar Senior Living of Parker to family and friends.

It is a nice place everyone is very friendly. We have had some issues with housekeeping but overall a nice place. It seemed like it had more energy and alive people are always going in and out and hanging out in the public areas.

Sadly, mom passed away under Hospice care at the facility after just 3 months of residing at Morningstar with complications from Alzheimer's. The admin and staff were amazing. We had numerous concerns with the outside medical provider that they used, but I believe they contract with someone else now. I would recommend the MorningStar Memory Care at Bear Creek. It's a beautiful facility set up specifically for memory care.

The physical surroundings are very nice at MorningStar Senior Living of Pasadena. The staff is very good. But at times, they're short staffed, so some housekeeping may be delayed. The staff is very friendly and accommodating. My mom had two medical incidents which they caught quickly and called emergency services. They contacted me right away. When my mom moved in a year ago she was one of only a few ethic Chinese residents. Since then, that population has more than doubled. My mom is an English/Chinese speaker and can speak her native language with a couple of others. The food is good, but no Chinese food. The move-in was very smooth. I definitely recommend this facility to others.

Leadership seems to genuinely care. Facility is pleasant. Some areas still seem to be catching up from pandemic staffing issues but are on the right trajectory.

I don't think that there are any places that are good value for the money. $[removed] a month is insane. They should be getting personal Massages upon request.

4's on all because I don't believe in 5's. My dad has steadily declined since his arrival, and I have found that the staff notifies us promptly when he has fallen. They follow protocol to notify Hospice for guidance under those situations.

Our family had an in person tour with MorningStar Assisted Living and it was beautiful, but way out of our price point. However the staff members were really nice

My moms in memory care and I wish she could have coffee every afternoon. Staff is friendly but there seems to be quite a bit of turnover. Food is good. We've asked some repairs in my moms room, but they haven't been accomplished. Here's the title: Wish for coffee, staff friendly, food good, repairs slow.

My husband and I had an in person tour with MorningStar Senior Living of Sparks and based on the tour experience as well as the community we really liked it for our loved one.

They were responsive and eager to help my mom. I would recommend them, but only if their parent was able to take advantage of the activities. It's awfully expensive if the person is going to be in bed or in their room all day.

I toured this facility and it was almost identical to the other nearby location and overall rated very high in our choices, but one thing that was very off-putting about the tour was our tour guide. In addition to showing us into empty and 'model' rooms our tour guide also opened up and showed us rooms of current residents. I thought that this was very unprofessional and it made me feel very uncomfortable, like I was violating someone's privacy. I know that I would not like my family member's room being showed to strangers on a tour. It was also very difficult to ask her questions about the community because she talked nonstop the entire tour. I literally had to interrupt her multiple times to get any of my questions answered and in the end I just gave up trying to ask them. This staff member was a big reason why we chose the other community.

The staff is friendly and the Director is always available if the family has any questions or concerns. She does not mind being bothered with even the simplest of questions. The food quality is good, but sometimes depends on the day. We've had some issues with food hours. They say the dining room is open until 7pm, but it is always closing early and there have been some issues with limited food being available at later hours. Usually not a problem because most older people eat early, but this is not the case with my mother in law who likes to eat dinner late. The staff could be a little more proactive with certain care issues, like showers. They will address it if we ask, but sometimes it seems very reactive to our request. No place is perfect, but overall it is really good and we would definitely recommend it to others.