Merrill Gardens

Food needed improvement but they are working on that. Facility was clean and easy to get around with walkers etc. Staff was always kind and helpful. Had variety of activities available to participate in. Had hair salon and services that were great. The residents were looked in on about every 2 hrs so they were checked on throughout the night

Well lite dining & lobby gathering area. Open to the lower level. Wine hour @ 4 on Wed & Friday. Beauty shop, good sized gym, outside restaurant events, in unit laundry. Daily check in by residents & if not pressed by 11:00am Staff will enter the unit to check on resident. kitchen( stove dishwasher, sink, refrigerator. Maintenance in unit for a fee. Cleaner once a week included. 2 meals a day, open seating and an Elevator

Staff is wonderful and very welcoming! A few suggestions however... 1. Would be great if they could arrange for a podiatrist to visit the facility every 6-8 weeks or so for toenail trimming. For residents w mobility and/or memory issues, this would be a godsend. We know of many other facilities with that arrangement. 2. Would be great if visits to the salon for hair cuts could be charged to monthly invoice. That would alleviate the necessity for resident to have cash on hand or give out credit card info. 3. Wish that assisted living facility rooms had small refrigerators available, even if to rent. For elderly family member who may not be living there very long, it would be more convenient to not have to purchase one. Other than that , we are so happy that we chose Truewood for our family member.

The facility is showing its age, especially compared to others we viewed. The smaller size was one of the plus factors in our decision. The staff has been very responsive, however I have felt like we've needed to ask about a lot of things rather than getting an orientation. Perhaps they realize it's a lot of stress to transition without going through everything at once. [name removed] from your organization was wonderful to work with. Utilizing your services really helped us stay on track and NOT too overwhelmed.

In quiet residential neighborhood just off Interstate 10. Some units have balconies. Staff from housekeeping to management are friendly. Although not an assisted living facility, they have an outside company, Saving Grace, that is onsite that can be hired for personal care services, by the task or monthly They were great in caring for my sister's 96 yo husband after he fell and needed personal care for a couple of weeks. Easy to work with and always reachable. They have a few covered parking places that can be rented.

I would recommend to others. Close to my brother's. Cheaper. Home-like feeling.

Clean and bright. Beautiful trees and gardens. Friendly and attentive staff.

Overall based off of our experience, I would recommend Truewood by Merrill Vancouver to others looking.

Our experience was basically positive. The erratic and inconsistent monthly billing was frustrating and was like this for our entire time there until the last month. This was our primary reason for leaving Merrill Gardens, Greenville

I thought the unit should’ve had new faucets and the trim painted. The carpet on the lanai was disgustin and they were replacing it after I asked. We ate dinner at the newbies table; the ambassador told me that the pool closes in the winter, which upset me since I use the pool a lot to exercise. And then a lady burst out with inappropriate comments and I decided that I didn’t belong there. I’d met some other people that were normal and nice.

It has been an okay experience and we would recommend Merrill Gardens to other families who may need a place for their loved ones

My mom really likes most of the staff. That's a plus. They could improve on activities. I know they hired someone new recently so hopefully they improve there in the near future.

The Caregivers are good. I've only one or two issues at night. But, other than that, they are very good and I would recommend Merrill Gardens at Glen Mills to other families who may need a place for their loved ones

They were very helpful at Merrill. We picked them because my loved one could afford it.

I only have a few complaints after Covid this place has been short of staff. I don't get phone calls that I'm supposed to get them. Mom was in a car accident and Merrill Gardens contacted me a day later, and it was the head nurse who called me the day after "to follow up" not knowing I had no idea mom was in a car accident.The head nurse was shocked that I was not called the day of the accident that was a little upsetting. Also, when Mom has been admitted to the hospital at times, and I didn't know she was in the hospital, but all I knew is she was not answering her phone I would call the front desk looking for Mom at Merrill Gardens.They would say they didn't know where she was and not offer any kind of help except that will try to call me back. When Mom first moved in there, it was great, but I think Covid is really damaged this place. They're going up on their prices doubling tripling. Mom has lost many friends because they had to move into their own apartments not being able to afford the prices. That might be out of their control. I don't know mom's lucky that she has the money to be able to stay there. Also, Mom is reported that they don't offer healthy menu options. It's a lot of spicy food with no other options. Maybe a side dish option high fat, lots of salt and butter. Mom won't leave because of the friends that she has made and at her age she says she doesn't have the energy to move and it's not that bad and she has figured how to cope with some of the shortcomings of Merrill Gardens. She does report that they have great activities that and she seems to be having fun with her friends. I believe that they are just struggling because of Covid they really have the best intentions It is a beautiful facility and all the residents there do seem happy and it doesn't smell bad when I go in there and like I said they have a lot of great activities.

Staff is fabulous. Food not so much. No interaction with admin after intake. Food options are very limited, portions also limited...he supplements with snacks is in his room. (He's not generally a big eater either.) His big complaint is the timing of meals, especially dinner.

She likes it but doesn't love it. It's pricey for what you receive. She does seem to be more active there and has church every Wednesday. The staff are 50/50 it depends on who you have working.

Would recommend to others! We picked this community because of the good vibes - attractive, location, clientele and staff/food.

Friendliness of staff is something we like the most about this community and based on the experience we would recommend them to other families.

Rate 4 for all except for value..since the cost is increasing 10% each year and nothing is changing for the better I feel it isn't warranted. A lot of money is spent on decorations that are not even appreciated. Other than that it's probably one of the better places in San Diego.