Merrill Gardens

The facility is convenient and in a good location. Merrill Gardens should pay more attention to cleanliness of the Garden Center (memory care) and the main dining room on the first floor. The caregivers are top notch. The management needs to be replaced. Unprofessional and rude.

My loved one was previously a resident at Merrill Gardens at Willow Glen and the overall experience was good. The cleanliness was great. The friendliness, staff and meals were all good. The value for cost was okay. Overall, based on our experience, I would recommend Merrill Gardens at Willow Glen to others.

I am currently a resident at Truewood by Merrill Pinole and the overall experience has been good. The cleanliness is okay, but could use some improvement. The friendliness of the other residents is great, of the staff is good. The staff is adequate in most cases. The food is spotty, good somedays and others not so much. The activities are fair, but somewhat lacking in my opinion. As for the value for cost, initially I researched and found this facility was the most reasonably priced in the area. However, some days the food makes one think it is not such a good deal.

It's an affordable safe place for people to maintain some independence and have a place of their own. I think they maybe need a bigger budget for food? A lot of the residents end up throwing out more than they eat. Possibly a better menu or chef. I'm not living there but, it's a constant complaint I hear consistently.

The activities seem to be the best part of being there. She has found a decent community of friends and holidays are celebrated, and there are many opportunities to participate. The people do a decent job and have been helpful. The quality of meals could definitely use improvement. they are definitely increasing costs a lot and decreasing some included services, like washing sheets that used to be included and now are an extra charge.

The staff at Merrill Gardens West Chester has been very helpful and accessible.

We love the atmosphere of Merrill Gardens at Glen Mills and we love all the different activities they have going on for the residents there. Based on the experience we have had so far, we would recommend them to other families who may need a place for their loved ones.

I can only go by what my loved one has been telling me. The food is not good. She's quite disappointed in that. In regard to the healthcare services. I'm a little disappointed as we did have an incident and incident and it took quite a lot to get someone there to help her. Other than that she seems happy and comfortable.

Our family has been very happy with the facility and we had a great first impression. It did not seem like a "nursing home" - it is clean, it smelled nice and there are a lot of open spaces. The residents who live there also seemed happy to be there.

Very, very nice place, very, very nice apartments, very, very nice staff for the most part... Shockingly disappointing is the deterioration in the quality of food the residents are served...it is sad to hear residents say they want to move elsewhere because they are not getting the quality meals a [amount removed] monthly charge should warrant... It hasn't always been like this but the fall-off in quality has been dramatic over the past year...

Overall, our experience has been good. My mother is happy there.

I feel like my step mom is safe here. The quality of food is a bit low, but that is due to the limited budget they're working with in my opinion. Overall- safe place, where I don't worry that mom has help when needed, affordable for what she gets, and the staff is usually looking out for the residents best interest.

Everyone is very friendly at Truewood by Merrill, Roseville. When it comes to the cleanliness it could be cleaner. Most of the staff are very friendly. The meals are good. The one thing I don't like is that it is not restaurant style. Like everyone eats at the same time. They should have meals for several hours. Not everyone wants to eat at 8 or 12:30 or 5:30. There could be a few more activities, but good. For the value for cost it is good, as of now.

The friendliness of staff and timeliness of responding is excellent. They treat the family of residents like family. I'm judging the food on my likes and I like mexicano food as does my mom, when she's doing well.

They are slow to make repairs but the staff for the garden house is fantastic.

They are friendly. Place was clean and the activities were great. They decorated the place for every holiday and special day. I wish that they would have gotten them outside for outdoor activities more often. I never saw this during her time there.

The staff at Truwood is amazing. Some of the caregivers mother absolutely loves! As with any place, some are good, but just not as good as others! There is not a lot of activities at Truwood. I believe it's due to the size of the facility! However, there were even fewer activities on the memory care side. Moving into Truwood was a very easy process. They initially sent out a nurse to evaluate Mom. I was impressed with that. And they recommended that she go into the assisted-living side. I was very pleased because the cost was much cheaper. She was only on the AL side, one month before they recommended moving her to memory care. The cost jumped dramatically and of course I really had no other options because it would be more traumatic to move to a different location. Some of the other facilities, I looked at had one set cost (all inclusive price) for memory care, they do not at Truwood. I would definitely recommend Truwood. The staff is wonderful, but be aware of the cost of everything.

I was very impressed with the size and cleanliness of the apartment they were very decorated very nice and made my son feel comfortable and safe there. The ground s are very nice too and will be used a lot more when the weather gets warmer. It was a good experience for my son as got therapy and has helped him become stronger, which he really needed and enjoyed. I would recommend Truwood as a good place when you are looking for a place for your loved one.

The facility is circular and beautifully Victorian surrounding a sunny lush garden courtyard. Setting is on a hill three blocks from the ocean. There is always a friendly receptionist close to the entrance to greet you and who always answers the phone when you call. Everyone one on the staff is friendly and happy to help. They all offer help if you look a little lost or unsure. The food is outstanding in a dining room that is always clean and sunny. The elevator is a little slow so you need not be in a hurry . Give yourself an extra few minutes coming or going.

I checked three different places. All were nice. The difference at Merrill Gardens is that everyone, including the residents, make eye contact with you and say hello. My mom has been there about two months and she likes it alot. She was very reticent but now exercises daily, plays bingo and cards and has made many new friends. The employees there are also very friendly.