Merrill Gardens

They've been wonderful to work with. We were in pretty dire need of finding a place for my grandma. It was an emergency situation and they've been so amazing. They have gone above and beyond to make this an easy process for her and our family. They made her feel welcome as soon as she got there, so she really felt at home since day one and that's all you can ask for. We fully trust them, we love that they're close by and we love that she likes where she is. If anyone is considering Merrill Gardens at Woodstock, I can only recommend it!

It's really an awesome place. The care given to your loved one would be what you would want for your parent. The staff is excellent. They're friendly, thorough, and efficient. They never miss anything when caring for my family member - they are exceptional. The facility is nice - it's a place I would want to live myself. They serve three meals a day, and you get your own individual apartment. It's clean and comfortable. They have benches down the hallways, so if the elderly get tired they can stop and sit until they're able to get up and go again. There's a sitting area around the fireplace. Outside there's a beautiful garden with walking paths. You can schedule to come in and have meals with your loved one. They have a visiting schedule, but they're flexible with that and never say you can't come in after hours. My loved one has adjusted well and is happy. He loves it there. It's just an incredible place.

The cleanliness of the community is just excellent as well as the staff members. The meals and dining service is wonderful we enjoy eating their ourselves. The activities are excellent but we do think they could have a little more options for men other than poker or black jack. Everyone likes the community so much that it is full, but we would still recommend this community to other families.

I toured this community and it was very nice. The layout and feel wasn't ideal for my loved one, but it was a great place!

Everything here has met or exceeded our expectations. The onboarding staff were both fantastic! The level of care and information from them was absolutely fantastic and they worked very hard to get mom here first and then harder for dad. It was important for us to have them in the same place and they made it happen. The facility does seem to be understaffed, but I'm sure that's all facilities right now. The high turnover just makes things more challenging for care and communication. But their effort to stay on top of things while dealing with the staffing issues is great. It's a clean and well maintained facility. Communication with the family is very good. The food is good, good quality and good variety. They have a main dining room and a bistro, so that adds variety with both food and seating area options. Housekeeping does a great job. They offer a wide variety of regular activities and also do outings. On Friday's they do theme days. They really do try to engage the residents and help keep them involved. I would recommend them to family and friends.

There is no complaints. The interaction with the staff is excellent. The breakfast is the greatest meal. The meal schedule is a primary reason, that we picked Merrill. They have an open dining area. They sometimes have a staffing shortage in the dining area. The value for the money is good. I am happy with the community.

Our Dad lived at Truewood for 11 months and I am so appreciative of the care he received. He had been living alone and lonely before he moved in. He lit up once he got his routine down, having coffee and chats with so many other residents, he wasn't lonely anymore. He gained good weight having good meals, and when he started to decline, his care level was elevated to be more hands on, watchful, tender and sincere. The caregivers, med techs, nurses and administration truly love their jobs and I would highly recommend Truewood.

This facility is new and fresh, very clean. Housekeeping is included. They offer activities, but they are often cancelled. Admin staff is a bit cranky and dramatic. The other staff seems nice overall. There's not much outside space, which is really the only downside. Pricing is good.

We love the amount of care our loved one is receiving at Holden Southcenter. The staff members there are incredible and the community overall is just awesome and we would highly recommend them to all families. Right when you walk into this community everyone is so friendly and welcoming. You have your own key to get through everything. The community is just better all around from our loved ones previous community. The food looks awesome. We have no complaints whatsoever. Everything about Holden Southcenter is just great.

We had a great tour experience with Merrill Gardens at Renton Centre. This facility was actually my mothers favorite out of all of the ones we visited. The price and what they offered was pretty comparable to the the one we ended up choosing. Unfortunately when we came back to this facility to put a deposit down, there were no more units available at the time so we had to choose another place.

My loved one is in memory care. We chose Holden Southcenter because of the price (it is all inclusive) and also they staff just seemed so much more caring. I liked when I heard them say "We think of them as our family" and that is what sold me. They pretty much have lived up to that too. We have had a couple of issues but they have always been resolved. A lot of the employees go above and beyond their roles and they have been incredible. They are very caring and they problem solve. They actually listen and work the problems out. I would absolutely recommend them to other families looking.

But I will tell you that overall the staff is responsive and my mom has settled in nicely. It's a clean orderly facility. I would definitely recommend it to someone in the area. I think her only consistent complaint is that the food is not great. I think it's above average but

The staff has been wonderful. They offer a variety of activities. They are a really wonderful, and welcoming community. They are always responsive, and interactive with my love done, and other residents. They seem to value the residents. I have nothing but good things to say. I picked this place because of the location, cleanliness, and overall the building is lovely.

I toured this facility and it was beautiful! It was very clean and the staff was very nice!

They have a friendly staff and they're professional. Maintenance was okay, it came quickly and they fixed the job. It's a great place to live for the price.

This place is like walking into a casino in Las Vegas or onto a cruise ship. It's so clean - probably the cleanest I've seen in my life. They have tons of activities - sports viewings, live plays and operas, a movie every night in the theatre room (one from back in their era). Because they're near an airport, there's a plane room with books about planes, and every 30 minutes a plane goes off. If you don't want to eat in the dining room, there's a neat 50/50 restaurant, or you can eat in the bar. All the help is very friendly, to the point that you wonder if it's too good to be true. But they genuinely are that friendly. The cost is very reasonable and one of the lowest I found, and with all they have to offer, that's unbelievable. Of course, pricing is on a scale, and as care needs go up, so does the price. The head nurses in each unit are very easy to get a hold of. You can text or call and they answer right back. Communication has been awesome among the nursing staff.

Merrill Gardens at Columbia gets all 5 stars, they were the best. All of the staff were what really stuck out to us. The manager, cooks, cleaning staff, receptionist, everyone was absolutely wonderful and they offered our family a lot of support.

We chose Merrill Gardens at Green Valley Ranch because for the price she was able to get a much larger room and she has a kitchen, washer dryer, it is great! It is like a tiny apartment and they keep it well maintained. They have pull cords in the bathroom and bedroom. You check in every single morning and if you forget to check in they come to check on you and make sure you are ok. She accidentally pulled the cord in the bathroom one day and they were there within 5 minutes. I have been very impressed with their response time. I would absolutely recommend Merrill Gardens to other families.

They make it easy to find somewhere for your family members when it's time for this sort of change in life. They communicate well. They keep an eye on my family member. We've had a good experience.

I am super excited to write this review on such an exceptional senior living facility as Merrill Gardens located in West Covina. I have been blessed help advocate for a 91 year old Marine veteran who was my mentor 40 years ago. When he decided to move from Alabama to Southern California, I helped take him around to visit and consider several senior living facilities. When we contacted and met with[name removed] who is the General Manager, we were first impressed with her professionalism and even more impressed with the genuine care, concern and compassion she displayed while providing us with a presentation and a comprehensive tour of Merrill Gardens. It was such a great first impression that it didn’t take my mentor long to decide to make this place his home. Now that he has been a resident for three weeks, words cannot convey just what a wonderful facility Merrill Gardens really is. It is a super clean, well maintained and smooth-running facility.