Merrill Gardens

Our Dad lived at Truewood for 11 months and I am so appreciative of the care he received. He had been living alone and lonely before he moved in. He lit up once he got his routine down, having coffee and chats with so many other residents, he wasn't lonely anymore. He gained good weight having good meals, and when he started to decline, his care level was elevated to be more hands on, watchful, tender and sincere. The caregivers, med techs, nurses and administration truly love their jobs and I would highly recommend Truewood.

The staff has been very helpful. Over all nice accommodations.

This facility is new and fresh, very clean. Housekeeping is included. They offer activities, but they are often cancelled. Admin staff is a bit cranky and dramatic. The other staff seems nice overall. There's not much outside space, which is really the only downside. Pricing is good.

We love the amount of care our loved one is receiving at Holden Southcenter. The staff members there are incredible and the community overall is just awesome and we would highly recommend them to all families. Right when you walk into this community everyone is so friendly and welcoming. You have your own key to get through everything. The community is just better all around from our loved ones previous community. The food looks awesome. We have no complaints whatsoever. Everything about Holden Southcenter is just great.

We had a great tour experience with Merrill Gardens at Renton Centre. This facility was actually my mothers favorite out of all of the ones we visited. The price and what they offered was pretty comparable to the the one we ended up choosing. Unfortunately when we came back to this facility to put a deposit down, there were no more units available at the time so we had to choose another place.

My loved one is in memory care. We chose Holden Southcenter because of the price (it is all inclusive) and also they staff just seemed so much more caring. I liked when I heard them say "We think of them as our family" and that is what sold me. They pretty much have lived up to that too. We have had a couple of issues but they have always been resolved. A lot of the employees go above and beyond their roles and they have been incredible. They are very caring and they problem solve. They actually listen and work the problems out. I would absolutely recommend them to other families looking.

But I will tell you that overall the staff is responsive and my mom has settled in nicely. It's a clean orderly facility. I would definitely recommend it to someone in the area. I think her only consistent complaint is that the food is not great. I think it's above average but

I really like, not just the friendliness to my in-laws, but they've all gotten to know me. They know my face, the staff will give me hugs and greet me. The residents, because I'm there so much, they greet me too. I feel safe leaving my in-laws living there, I know they're in good hands. When there's been issues with either my mother-in-law or my father-in-law, they have called me right away to try and resolve the problem; whether it's someone needing to go to the doctor, or another issue. I would recommend Truewood by Merrill to others.

The staff has been wonderful. They offer a variety of activities. They are a really wonderful, and welcoming community. They are always responsive, and interactive with my love done, and other residents. They seem to value the residents. I have nothing but good things to say. I picked this place because of the location, cleanliness, and overall the building is lovely.

I toured this facility and it was beautiful! It was very clean and the staff was very nice!

They have a friendly staff and they're professional. Maintenance was okay, it came quickly and they fixed the job. It's a great place to live for the price.

Our family had an in person tour and it was a great tour experience and was one of our top choices

This place is like walking into a casino in Las Vegas or onto a cruise ship. It's so clean - probably the cleanest I've seen in my life. They have tons of activities - sports viewings, live plays and operas, a movie every night in the theatre room (one from back in their era). Because they're near an airport, there's a plane room with books about planes, and every 30 minutes a plane goes off. If you don't want to eat in the dining room, there's a neat 50/50 restaurant, or you can eat in the bar. All the help is very friendly, to the point that you wonder if it's too good to be true. But they genuinely are that friendly. The cost is very reasonable and one of the lowest I found, and with all they have to offer, that's unbelievable. Of course, pricing is on a scale, and as care needs go up, so does the price. The head nurses in each unit are very easy to get a hold of. You can text or call and they answer right back. Communication has been awesome among the nursing staff.

Merrill Gardens at Columbia gets all 5 stars, they were the best. All of the staff were what really stuck out to us. The manager, cooks, cleaning staff, receptionist, everyone was absolutely wonderful and they offered our family a lot of support.

As a Hospice RN I was fortunate to have been assigned to Merrill Gardens Memory Care Facility from 2019 through 2021. My job was to provide symptom management, and comfort focused care to residents at EOL, in collaboration with the wonderful staff in Memory care. The facility director, Med techs, care givers, and ancillary staff are a dedicated group who treat residents with dignity, respect, and with highest level of compassion. I wouldn’t hesitate to entrust one of my loved ones to their care, knowing they would be in the best of hands.

We chose Merrill Gardens at Green Valley Ranch because for the price she was able to get a much larger room and she has a kitchen, washer dryer, it is great! It is like a tiny apartment and they keep it well maintained. They have pull cords in the bathroom and bedroom. You check in every single morning and if you forget to check in they come to check on you and make sure you are ok. She accidentally pulled the cord in the bathroom one day and they were there within 5 minutes. I have been very impressed with their response time. I would absolutely recommend Merrill Gardens to other families.

The staff is always friendly, and smiling. They are able to answer any questions.,that I may have. The food is okay. It is by far the best place, that my loved one has been to, and they love it there. I am very pleased with staff, especially the nurses at the nursing station. They are always very friendly and helpful. The servers, are also very kind and nice.

They make it easy to find somewhere for your family members when it's time for this sort of change in life. They communicate well. They keep an eye on my family member. We've had a good experience.

I am super excited to write this review on such an exceptional senior living facility as Merrill Gardens located in West Covina. I have been blessed help advocate for a 91 year old Marine veteran who was my mentor 40 years ago. When he decided to move from Alabama to Southern California, I helped take him around to visit and consider several senior living facilities. When we contacted and met with[name removed] who is the General Manager, we were first impressed with her professionalism and even more impressed with the genuine care, concern and compassion she displayed while providing us with a presentation and a comprehensive tour of Merrill Gardens. It was such a great first impression that it didn’t take my mentor long to decide to make this place his home. Now that he has been a resident for three weeks, words cannot convey just what a wonderful facility Merrill Gardens really is. It is a super clean, well maintained and smooth-running facility.

Caring staff, short staffed and remaining staff would pitch in where they could, friendly and helpful staff.