MBK Senior Living

The staff was friendly, and my parents enjoyed some of the activities. Unfortunately, they were dissatisfied with the size of the apartment and the food. Particularly the food. They complained of the portions being tiny, but even worse, of the food being unpalatable and sometimes even a misleading representation of what the recipe claims to be. Ultimately, since they stopped eating meals there altogether, they decided that Courtyard at Mt. Tabor was not worth [Amount Removed] per month.

Our family moved our parents out of Savanna House primarily due to leadership concerns. While several frontline staff members were kind, we experienced repeated issues that pointed to a lack accountability. Maintenance requests went unaddressed for days (including a backed-up toilet), residents were at times ignored, conflicts between residents and staff were noticed without de-escalation skills, and there was no formal onboarding process. We were also surprised to find no resident handbook and no upfront documentation for how care levels or point allocations are determined across the board (only resident specific) so no documentation of the baseline to verify care levels against. This is how they bill. Ultimately, leadership sets the tone for resident care, communication, and accountability. We did not feel confident leaving our parents under the executive direction there at the time (unknown if person is still there).

Rooms were better sized at this building, but the distance to walk to anything was TOO much for my father. We will keep looking. Staff was great and the buildings were lovely however.

Nice place if that’s all you need. As far as care, good luck. You will not receive it if you are an elder who needs attending to. Mother fell twice under their care. Was ambulance twice!! Staff cannot handle those who need hands on care. The sold us in it, but did not deliver. It’s a sale they want. Laundry, poor, meals, the same menu for one month, care, dangerous. Good if you are completely independent, if not, I pity you.

We were fairly happy with The Montera, however there were some issues with information getting mixed up and things not being followed through with. Because we live fairly close and visited several times a week we were able to keep an eye on everything. If you want more specifics, I would have to go back to communications I had with the Hospice nurse. My mom passed away[date removed], so she was only there a few months. At the end, needing much more care, we spent more time there to make sure she was well tended to. Because of her caregiver changing from day to day (due to shift changes and maybe turnover in staff), one of the of the things I suggested to them was to create a schedule so we would know who her caregiver was that day so we could find her and get updates. They never did that. Also during her time there the manager of the memory care wing quit and there was a period where communication was very poor. I just think it could be more organized. With that said, the food seemed ok and most of the care givers were very friendly and her room was kept clean.

Initially everyone was friendly. They are understaffed for assisted and do not involve the families in decisions they make regarding the residents. They take actions that are not in the best interest of the emotional and physical safety of the residents. Their housekeeping was very poor and we ended up doing her laundry and emptying trash much of the time.

Since my mom moved in, she has seemed happier because of her interactions with the other residents. The staff also seem friendly. The few complaints that we have had are that the food and food service could both use improvement, and that the building is older. There have been some maintenance issues, such as the air conditioning being out for almost a week.

What we think the community could improve on would be the activities and food along with better communications from staff and management. We would most likely recommend the community to other families, we've only been there [date removed], but so far, so goo

Nice facility. Clean and beautiful décor. Movie theatre, games and entertainment daily, seasonal activities which include family members.

Overall it was average. Admin was supportive, but staff were not the best. Some were very good, but many didn't care. The admin staff talked a good game and were very friendly, but then handed her to staff who didn't care. My mom's phone was stolen and no one cared or did anything. She passed within a week of that happening.

I would tell others looking to make sure and speak to the current residents family members to get a full understanding of care and time provided to the residents before moving in. It all depends on the needs of the family member if this facility is a good fit.

They just had a massive COVID outbreak. There was a serious lack of protocol and irresponsibility in regards to CDC guidelines for assisted living facilities. This included my mother getting sick which caused great stress. They have been continuously short staffed and unfortunately, it appears that the upper management only cares about cost

You can tell it's a profit-driven business, they are understaffed and getting follow-up on any concerns is impossible. No one seems to be actually accountable for anything related to billing, etc. but care staff are nice and I think they pay attention to residents. They have high turnover so I'm guessing pay is low.

I think the assisted living side is great with plenty of engaging activities. The facility is modern and the residents are nice.

They could've done better watching my mom... place is for people more independent... mom fell in her room and seriously broke her leg and no one found her for hours. Eating facility was being renovated.

There is quite a bit of turnover in housekeeping. As a result, Cleaning and linens service is spotty. The quality of food has decreased markedly . The costs have risen several percent over the last year and a half. It's hard to get problems addressed. My wife is on memory care and I have had problems with medication's over there. I would never recommend this place.

We moved Mom in with high hopes, under a great deal of stress. The facility tries hard to live up to it's advertised standards (emphasis on tries). For the most part, the staff is caring and competent. There are frequent "sick outs" with no replacement staff. The short handedness shows in slow response time for assistance. The front desk staff are amazing! Unfortunately, the management is blatantly deaf to family or resident concerns. There have been a large number of staff family members hired in which cause a trickle down effect if one doesn't like you.

The staff are pleasant but they seem spread too thin. The facility has nice parts (the living room) and parts that seem old and tired (lobby, elevator, halls). The food seems ok, not great. I think they have had alot of turn over in the kitchen.

I would not recommend anyone to that facility. My mother d=fell 3 times, I paid for 8 visits from their CNA's but I did not get 8. I was with my mother more than once and after she pushed her button it took at least an hour to cone check on her never 8 visits. The medical nurse did not give my mother her antibiotics ordered by the emergency room doctor, I had to take her back to the hospital. On the weekends they only had 3 CNA workers to help over 100's of residence. After 13 days I took my mother out of there because they told me my mother did not hurt herself when she fell but I have pictures if injuries. They had good food and it was very clean

apparently a new management company took over right before she moved in and a lot of the residents are complaining about this. They made a lot of changes significantly and the dining room and food experience and it has gone downhill. My mom is already wanting to move