MBK Senior Living

Very, very nice.

Nice facility and services, but the sliding assisted living fee might make it unaffordable for my parents.

Pleasant place. However, ALL the residents seems rather infirm. Units were exceptionally small and older...formica counters, white appliances, linoleum in kitchen & bath. Common areas OK, but not as extensive or luxurious as some. Views from rooms that faced the "green" areas were pretty. Didn't get a "warm & fuzzy" feel from the director; he seemed like he was going through the motions rather than truly interested in my Mom's care & my concerns.

I really liked Chancellor Gardens once we got there. We are now looking for Memory Care and the unit is beautiful. However, my mother-in-law needs a more intimate space then it provides.

A beautiful facility

Saw this (very nice) but the neighberhood isn't. In a bad part of town.(Thats too bad)

So far, this one is winning out in our vote. Very nice, larger rooms, good access to dining, life line included, services are about the same as others.

Doors lock in Memory care. Cash not managed. Lots of walks/outings, coy pond, gardens, arts/crafts, yoga, exercise. Hospice on premisis. Transportation: Tues/Thurs=Medical; Mon/Fri=USPS/shopping. Scenic drives.

They had a 1 bedroom on the main floor that I liked a lot, but there is no view. I asked to be put on a wait list for the same unit on a higher floor.

The place is nice and friendly. It is a little bit pricey but it's in a great area with lots of places for walking. The front desk lady is always kind to me.

We chose Savanna House because of the convenient location and the value for the money, they had a great deal going on at the time that we signed. Overall I would recommend them to others looking.

From what we can see our loved ones room and the common areas are kept very clean, and our loved one does not have to many problems with the meals, but for the value and what they charge the meals could be a little bit better. We would recommend the community to others.

The facilities are great and the staff is very nice. They recently built a central kitchen to prepare meals, and my Mom gives it mixed reviews. Mostly she is disappointed that all but two cottages are memory care so she doesn't have many people to socialize with. Also, the activities often don't occur or have sparse attendance.

The care given is phenomenal. The front office is not good about returning phone calls or making arrangements for other services. Dropped the ball repeatedly and had to follow up several times before what I needed to be done was done. I feel like once they have you in there then that is all that they need do. A follow up call after placement would have been greatly appreciated as I was unsure about who did what and a simple follow up call within a week, then another two weeks maybe and then a month later is advisable. getting an answer to these questions was awkward and not timely.

Savanna house is the best ! Smiling and caring faces ! Strive to make are residents and family happy and comfortable in there surroundings . It is always clean

I have no complaints about the tour I had of this community. All of the staff where friendly and helpful to my loved one and I during our tour and made sure to give us lots of great information as well as answer any questions we had for them. The building was nicely maintained and had a lot of great amenities available to all of the residents. I just found a better location for her in the end decision

This biggest positive to this place would have to be how tasty there meals are. I have had a couple of meals with my wife and was very pleased with them. The quality of care the staff provided for her physical needs was good but as far as the mental needs they lacked a little bit. I ended up moving her back home with me after five weeks of her staying there she was just not making much improvement.

The good: My mother has been at Chancellor Gardens for 2 ½ years. She is very involved in their community, and the staff is wonderful to her. They show her room to potential residents, and she greets newcomers. There are activities planned throughout the week, there are groups that meet to play cards, and church services are offered in the activity room. Chancellor transports residents to Wal-Mart to shop, and they have an out-to-lunch bunch that patronizes local restaurants. Chancellor has occasional bake sales (goodies baked by residents, friends, and families) and offer lunch (provided by Chancellor) to residents and neighboring businesses for a small donation. The money is donated to charity. Mom has made many good friends at Chancellor, including some terrific CNAs. However, here comes a bad—CNAs quickly move on to facilities that pay better. Mom pays a significant amount of money each month for rent and care (it increases every year, but services don’t improve), so I’d like to see the CNAs monetarily rewarded for tenure. Maybe that would help with turnover. More bad: Usually the food. It depends on who is cooking, but the quality of food is questionable. In all fairness, it improved recently after they dismissed one of the cooks. We bring food into mom quite often, or she makes something simple in her microwave. I know that mom has complained A LOT about the food, and people who won’t complain to management, complain to mom. Also, I wish Chancellor would be more responsive when mom asks for maintenance to her apartment, especially since they show it to potential residents. She has to pester them for action. The ugly: Understaffed, especially on weekends, plus the inability to keep trained CNAs. Mom needs assistance in and out of bed and when she uses the toilet. Just last week, she had to wait over 1 ½ hours for someone to respond to her signal for assistance. The CNAs were delivering food trays instead of responding to residents’ urgent needs. This is not the first, second, third, fourth time, and unfortunately, we know it won’t be the last. There is simply not enough people on site to help residents in a timely manner. Mom has taken it upon herself to make arrangements with certain CNAs or med-techs to schedule a time for them to help her to bed. Not every resident has formed that kind of relationships with the caregivers. However, many times, there is no one there that she trusts. New, untrained, CNAs have caused her to fall more than once. I would like to have Chancellor Gardens hold quarterly meetings with the families of their residents. Many residents are too timid to speak up during resident meetings, or are not totally aware of the care they receive. I think it would be beneficial to families to be given a forum where we can voice our concerns, as well as, offer our praise for what is done well. I also think it would be beneficial to Chancellor Gardens to hear about all the goods, the bads, and the uglies.

The community was really nice and set up good. The space in the rooms however were very small. The community did not have flexible meal times. Also I felt that this would not be a good fit for my loved one because they do not offer the kind of care my loved one needed. When your loved one turns into needing assistant care they are moved out of the building. The staff is very helpful though just not the place for us.

My mom is currently a resident @ Hacienda Del Ray; recovering from hip replacement surgery. The Caregivers are very good and listen to family needs and requests. I am a little dissapointed in the Administrative staff. Richard, was quick to get you in the door, but doesn't make an effort to follow-up or listen to input from family. Apparently some key persons (LeAnne - Admin & Melanie - LPN) are no longer with the facility, and we were not notified of the change in critical contact staff.