MBK Senior Living

It was overly expensive for the amount of people they had here. It was not as clean and residents were not watched as much as i would have liked to have seen. They had a low staff to patient ratio.

The staff here are nice and friendly. I think communication needs to be improved, all the communication was always with activities or on covid, but it was not separated so we did not know what was going on on the memory care side. Our experience has been gated with covid because they did have an outbreak so I could not get a good picture of what was going on. My dad has Lewy body dementia, so if your loved one has that I would not recommend them for individuals who have that since it is so different than Alzheimer's.

I would tell others that there is new management. I think the facility is the best in its price point in the area. You just have to know that everybody has great descriptors, but the reality is it is a for profit business. If you really need a place I would recommend you check this place out, but it is not what we have hoped for.

The community was friendly and encouraging, but the community was very expensive. There was an issue with the care received and the residence being check on every 2 hours.

I love that they have the dining room, it was the biggest thing for us. This doesn't feel like a cafeteria like a lot of other places we looked into. It feels more like a restaurant and they have a menu to choose from and are served. Right now it is hard because of the virus, but overall they have stayed on top of the medical needs of the residents. It does help to have an advocate family member. I would recommend the community to others.

Staff very friendly, not always responsive to issues at hand. Could be better with follow up.

I like the caregivers and I like the dining room staff. I've lived in three similar communities and the food is by far the best here.

We are losing a lot of our key people- several reasons I need to investigate problems- it's not always the employees fault- it has been a fine home over the last years! The star below has chopped during the last year and it's not due to covid 19. Thank you.

The aides are very nice and helpful to me.

I feel that the community was very nice. My loved one thought the community didn't ask enough questions to assist the residents in the best way for the resident. My loved one wasn't around people that were around the same medical condition, or ability. My loved one was overtaken care of by the nursing staff. My loved one kept falling when they were at this community. The food is not good.

I've only been here a short time, but I am not impressed.

We visited others and we chose this community because my mother in law is a smoker and she needed a place this she smoke safely. We did like everything about the community when we visited including the dining room was nice. The food is good with some variety in restaurant style dining. Her apartment is very nice. The laundry room has been inoperable for a month now which has been difficult for the residents.

Because there's been so much management change, the environment has been very unstable. There is no consistency which is very disruptive for the residents and the staff. I chose this community because it really seemed like a good fit at the time. I am very grateful for the caregivers that are taking care of my loved.

Virtual tour was good. Units are small and expensive. Would not consider this facility

Fairly large, old-world living. Reported nice food. Well reviewed. Not particularly fond of decor.

Staff is willing to work with residents, list to and accept suggestions and apply when able, provide activities that help our mental and physical being. Inner action between residents and the younger staff helps them with people skills. Outside services, 4 bus stops serving 6 bus routes and there are many retail shops within two blocks.

I do not have another community with which to compare. But there are many pluses and minuses in my experiences here.

love the personal, warm family vibe from the community. from the concierge, to the dining room and caregivers, there is a genuine , caring nature. However the meat of the matter came down to the wire when my mom succumbed to a virus, and the Nurse was not present Medically. Got off to a bumpy start after we learned she wasn't quite 1/2 way thru her probation...She didn't cross her T's, and dot her I's when it came to Rx's, and was determined to be Dorm Mom, relying mainly on heresy between caregivers, rather than checking on guests condition personally. Once approached she readily hastened to remedy any issue verbally, but failed to follow thru immediately, either because of laziness or overwhelmed with ...Authority..?? Supervisor skills..?? Not really sure, however the outcome ended in her being relieved of her duties..? Executive Director was prompt to react to my concerns and continues to oversee the weak spots. Also learned MBK has been acquired by an outside company... we are staying on High Alert, hoping for smooth transitions, and that "Carefree, Worry-Free You're in Good Hands" feeling we were offered just 60 days ago....

Too expensive.

All residents were participating in a "bowling" activity following an ice cream social when I was waiting half an hour for the person who finally gave me the tour. The staff leading the activity, and the young man who greeted me at the entrance, were very friendly with the residents, but I thought a bit condescending. I didn't care for the tour lady (who I think was the executive director). She made some comments that made me feel she was more bothered by the residents than anything (ex., "Everybody wants special privileges"). My mother in law lived in Kirkwood for about three months ten years ago, leaving when she had a stroke. It felt a lot warmer and caring at that time than on this visit (and I know the ownership has changed).