Manors of the Valley

My Mom thinks she can get out of bed herself and go to bathroom. She can’t walk and falls. This resulted in 3 er trips and 2 hospitalizations in the 3 weeks she was in Saucon Valley Manor. She needed bed rails and bed alarms in order to be safe. Bed rails are not legal and staff said they wouldn’t be able to respond to the alarms. Owner was insisting they could take care of her but it was quite obvious she would continue to suffer injuries. She had a baseball size hematoma on forehead, 2 black eyes and face and neck badly bruised. I brought her home on hospice and hired staff at home. She needs constant supervision.

[name removed] is pushy beyond belief. She doesn't advocate for her staff. She doesn't seem to listen to her staff. The activities woman does double duty as an aide and decorator. She has no patience for residents and takes things over for them rather than letting the resident to an activity for themselves in their own way. I've seen a side of the activity woman that is scary. Putting on a movie or a football game is not an activity. They lost personal items like clothing. Other residents were wearing my family members clothing. We provided a bed and chair alarm to sound an alert of my family member got out of bed and first they lost it and second they didn't turn it on.

I would tell others to make sure that the staff are giving your loved ones the care that they need and not just leaving them to lay in bed. Make sure they are feeding them. They also hadn't done my husbands laundry, when I went in to visit he was in someone else clothes and his dirty laundry was laying in the closet .My husband also got sepsis while here. I do not recommend Saucon Valley Manor.

I was not impressed by our tour with Saucon Valley Manor. The facility felt dingy and dark, especially in the hallways. In the memory care portion of the facility the residents had no outside space to go to so they were just stuck inside. It is cheap, but you get what you pay for. I wouldn't recommend them based on our tour experience.

I looked at the assisted living on the top floor and it was ok, but when I walked into the memory care it was horrible. It was very depressing and institutional and they did not have a good outside area. I think the residents are well cared for it just did not fit what we were looking for.

Anytime I go there to visit my mother, everything is clean and there is no odor. The staff was friendly. My mother says the food is terrible, a lot of times it is inedible, and the activities are next to none. We think the place has a lot to be desired.

They are understaffed, although very friendly. The staff could be more hands-on and they could do better with hiring better qualified staff. There was an incident with my husband during his stay, which we believe was the result of an under-qualified or under-trained caregiver. They also did not engage him enough in activities either because they had him with the general memory care residents, who were at a higher level of care need than where he was at. They weren't able to individualize his care enough. The food at the community was good.

Independent Living building was separate from main bldg, so if at any time resident needed assistance w bathing, etc. they would have to move into main bldg; vaguely unpleasant smell in hallways; no inviting community gathering areas and I sensed no real social community (this all applies to Ind. Liv.- other units may be very different); apts were nice, with outside decks; staff I met are excellent

New units under construction but existing campus is cut up and dated. No outdoor facilities.

too dark and sterile. felt cold and depressing.

I have had family there in the past, and they seemed happy. I did not feel it would be a good match or as comfortable for dad. Things seemed very quiet and there seemed to be a lack of interaction with the residents.

They lost medication, and there were some discrepancies what was given. There were medications that were never given. They need some better staff. It's not the worst place around, but the medication mismanagement is huge.

This community was not very clean, it smelled. It wasn't just the typical nursing home smell, it was more of a dirty smell. However the staff was very friendly, one person in particular was extremely helpful. During COVID they did not have any activities, but before they played bingo. The rooms they provided were good in size, but weren't kept the cleanest.

Most of the staff hates their job and it shows in the care and treatment of residents. This is not my opinion, but direct from staff members. My family member has lived there for more than a year and yet to receive a shower, even though during our tour we were ensured they could accommodate showering needs. At the most it's quick once over with a wet towel and done. Breakfast is at 8am-10am and once again the meal was missed due to not having the resident ready until 10:30. This happens at least once a week. We have been seeking other facilities that can supply the level of care needed and promised. I cannot give too great of a review for fear of revealing who my loved one is. In the past when we have complained to management my loved one suffered retribution from the staff because of it. By the way, inspections and fire drills are a joke as prior notice is given when such things occur. During fire drills many residents are not even taken from their rooms as it would be too much trouble.

Only got care when I was there. Got very sick there. I miss several days due to illness was not getting meds or being feed rush to hospital very sick. his doctor said they only took care while I was there and not when I was not able to go he had to have been sick for a couple of days and ignored. So sad. Never got a sympathy call when he died

Facility is very under staffed and the staff that is there is hit or miss with whether they can be bothered. The individual who I guess oversees the whole place, [name removed]...she's very friendly when you're considering sending you're loved one there. But once you cut the check she is cold and minimally responsive.

They are way understaffed. Unable to properly take care of a helpless patient.

They are mean to patients, they are ignored and often yelled at. The facility is dirty, individual rooms almost never cleaned. Showers are not given regularly and the food is awful. I would give a negative star review.

Saucon valley was a nightmare. They lied to me. They moved me from Independent living to Assisted without talking to me about it. Then they told me I couldn't keep my dog there. At which point I decided to move back home. And the food was absolutely awful. I had to go into the hospital a week later and the food there was 20 times better.

Stay away a very poor facility. Likely the level of care need in my wife's situation was beyond their ability. Don't send your loved one to that facility.