Manors of the Valley

I would tell others that I was not impressed or pleased with the care that we received at Saucon Valley Manor. I had a hard time getting a hold of anyone to check in on her, so communication was not good. My mom went in at 85 pounds and she got down to 60 and no one ever informed me about this. I got a call out of the blue that my mother had died and no one ever let me know how bad that she was getting and we weren't able to get in due to covid. The staff was not very friendly or cooperative with us. It was not anything like I expected it to be and I would not recommend this facility to anybody.

My aunt was under hospice care when she was at whitehall manor she was only there for one week before she passed away all staff were wonderful and caring not only to my aunt but also to her family

I would not recommend this community to anybody. My tour lasted only ten minutes, and that was because I was trying being nice. This community is filthy. I felt bad for the residents that were living in this facility. I have seen better Medicaid facility that had better a better looking appearance. They need major improvement with the cleanliness of their community.

I was not very impressed with this community at all during my tour. They had a lot of things that I know for a fact my mother would not do well with. The hallways they had where very narrow and dim. The overall layout was just disappointing in my opinion. They did not even have any activities available for the residents. I would never put my mom in a place like this.

I did not like this community. This community was not really what we were looking for for our loved one.

I would want people to know when looking into Whitehall Manor that we had a horrendous experience. My dad went into the hospital and was released and he went all week without his call bell. If he needed help he was not able to get it. Numerous times we visited him and it was 10 AM he was still in bed no breakfast, was not changed, no getting up. Saturday and Sunday we went every morning so I would have to go to the dining room to get him breakfast and bring it to him because they would not get him up. After a while they noticed I was doing it so then they would get him up before we got there. They did not even know how to give him his medicines. The doctor told the nurses to stop giving him a certain medicine, and they continued to do so. When the pandemic hit and we couldn't visit, we would occasionally face time him or call him so we would tell him to leave his phone by him and they would not do it. We called the administrator and told her my dad was acting different and she brushed us off and acted like she did not care. He ended up being admitted to the hospital for advanced stages of COVID so they were not paying attention like they should have. Afterwords, we were supposed to get money back and we have not been reimbursed. I would never recommend Whitehall manor.

Horribly unsafe and questionable! The owner called and told me if I didn’t pick my mom up immediately she would be placed on the curb. When I Finns her in a common room on the floor, she was half naked, covered in bruises, and her pants were soiled. I requested copies of her records, as per power of attorney they should have let me view them but staff refused. Please do not send your loved ones here!

Unprofessional staff and owner! My mom was placed here and I found her on the floor in a common room soiled, half naked, and covered in bruises. The owner told me if I didn’t take her immediately they would place her on the curb. I proceed POA documentation and they refused to let me review her records! PLEASE DO NOT SEND YOUR LOVED ONES HERE!

It was Terrible. I would not recommend it. Staff was not responsive to our needs for our mother. STAY AWAY!!!!!!

Do NOT even think of placing your elderly loved one into Whitehall Manor..I am trying to remove my 85 year old Mother before they kill her..They almost did kill her when they dumped her into the psych unit at Sacred Heart Hospital after she had only been there for 10 days..They also have a massive racial imbalance with 98% of the residents white and 80% of the employees Black and Hispanic including management..Many employees accuse White Residents and Family of having a violent nature.. This is a completely false narrative..Many are NOT fed properly and one nearly choked to death while eating diner last week..There was NOT one Doctor in the building..The ambulance arrived in time or it would have been a tragic result...DO NOT STOP HERE ...KEEP LOOKING

Saucon Valley Manor We toured this community. The staff was very informative and she did not give us a lot of information on what care is given. The community did not impress us and we felt like they did not want to assist us. We did not get information on the meals or if they offer activities for the residents. Other families might consider getting information for the care of a loved one from this community

ALWAYS short staffed, constant turnover of staff, poor communications, patients often sit in soiled clothing far longer than they should due to lack of staffing. [Removed] which causes accidents, new staff not oriented to patients conditions and/or needs. The list goes on and on. Bed and chair alarms turned off and not turned back on. I would NEVER recommend this facility to anyone.