Manors of the Valley

When I visited I found an electrical panel that was unlocked. I had to move a plant to get to it. The people were nice and it was clean.

This community was good but they did not have the facilities to care for my loved one like she needed. Overall the community was good.

The communication with the care services needs to be improved, as guardian of our loved one we prefer any discussion making come through us first, not go through our loved one first who has memory issues. We want to make sure the right precautions and discussions are being made. We have not been able to eat the meals there ourselves so we do not feel comfortable giving it a rating, but according to our loved one the meals are disgusting. Given the circumstances the staff really do work hard for everything we can see and generally this situation is good for our loved one. We are also happy with the way our loved ones living quarters are set up.

The quality isn't there than like another community. The community was recently renovated. All of the staff are cordial. They give you a list of all the staff numbers to call about your loved one. If you have complaints the director wants to know. If your finances are tight this would be a community to check out. My loved one is in a shared room.

Staff is good ,friendly and helpful. Place is clean

Jury is still out. Pop fell in love with the place and people and i respect his choice. It is a brand new building with shake out issues that are being addressed in ways that are different from the ways i would have chosen. (Different does not make it bad). Protocols are falling into place as well, and ammenities are coming together. (Albeit not at my speed) People are being moved from place to place during renovation; although Pop has not been inconvienenced except for laundry facility move. Pop is being well monitored, cared for medically and enjoys a friendly and good rappore with all the employees in his area. My interactions with the administrative staff have been good and they are understanding. The activities are well below my fathers independent capacity but he is not much of a joiner. All in all a good experience but with some reservations regarding certain changes and choices i have seen made by the facility within the month my father has been there.

In general I think Saucon Valley Manor is a nice place. The people who work here seem very genuine, caring, and are just very nice people overall. They were very communicative and always answered my questions promptly. However, I had one big issue with the service. The response times to the in-room call buttons is VERY slow. Whenever I would visit the call button notification would be going.

It's too expensive. The one bedroom apartment size was fine, but the studio was tiny.

After almost 6 months, I rate them a 3.75 However, it's much less expensive than the others & maybe fair to say you get what you pay for..Started out a 4.5 but things have changed. Could be cleaner with more help & assistance for the residents. My Mom used to roam at night so they moved her to a secure facility with people with way more issues than herself . Need to get her moved back to second floor asap.

What they could improve on would be that it take sooooooo long to come to the residents room when paged or for admin staff to get back to phone calls

Make sure the staff is fully aware of food allergies. My father was deathly allergic to shellfish and on a day I was visiting (thankfully I was there) they served him shrimp. The staff is sweet but they are short staffed and they become overwhelmed, especially in memory care. My father had soiled himself during a visit and it wasn't until I offered to bathe him myself nearly 20 min later that someone was actually able to help. He had several falls and during a visit was left unattended in the locked dining room. I recommend not letting staff know when you're visiting and visit at random day/time

Well some of the staff is very attentive towards the patients. And some are not. Staffing is very short. The place itself is very nice.

Good so far Still assessing. Went here to economies on re the and it seems to be a good deal. I don't care for the foods. I have meadows some friends already. Saaucoon could be somewhat more polished but the facility is very clean.

They are short staffed and things are overlooked at times. I get frustrated when at times they use our elderly parents lack of memory or such to their advantage when things don't get done. They'll tell us, oh we did do this or that when my mom says they didn't.

Not a good place to sign your mother or any other family member the food is terrible service is bad the aids are terrible.

Parkland Manor does have some good folks there, the head nurse [name removed] really does a great job, however the management could be more hands on. The daughter of the owners [name removed] was a hands on manager but she has been gone for some time now and so things have begun to lack. The communication lacks and there is inconsistencies with the delivery of services like medication. When there is medication updates or anything regarding our loved ones health it is not communicated with our loved ones primary doctor. We think one there is a stable head manager things will really start to improve and expectations will be met.

The staff went out of their way to communicate with me about my dad. He had several staff members he was very fond of, and we were treated with respect and consideration. As his illness progressed, they adapted to his changing needs, and they were responsive to our concerns. Another of my family members was there recently as a temporary measure, and her experience was not as positive. My understanding is that some of the staff have left and things may have changed. But my information is good as of December, though.

I was not impressed with them at all for the fee they were charging.

Parkland Manor didn't have the homey feeling I was looking for. For instance, the dining room had fake marble tables. It seemed very institutionalized They don't make their meals there, which seems odd to me. Meals get made offsite and then are brought in, which is one of the reasons we didn’t go there. And again, it just didn't feel homey.

They do not really engage them much, the residents are usually just sitting in a room with a TV. I think the staff could be more encouraging and get her out because it is not doing any good for her. She does play bingo and goes to church but that is about it, I think there could be more going on in memory care. There are a lot of things she is missing and I think the staff could watch that better and be more attentive. You have to call and make appointments to come see your loved ones and the hours are difficult when you work. It is very expensive especially for what we are getting.